This dealership has a very surly self-righteous service... - habsaturn
This dealership has a very surly self-righteous service rep. The work is very low quality. My car was in an accident, which I acknowledge can raise a lot of issues but the dealer's repair work was way below standards. They had my car over 60 days in 3 months. The work was slow, sloppy and incomplete. I got it back with bolts visibly loose, parts installed backwards, insufficient fluid in radiator (caused third party maintenance). It has been returned to the dealer 6 times (so far) to fix the same set of problems. It is still not fixed properly.
Each time that I have brought my Vue in for warranty... - rapidtrans1
Each time that I have brought my Vue in for warranty repairs, the parts needed are not in stock. I can assure you that making multiple trips to the Saturn dealership, because they can not effectively manage their business, is not what I need to spend my time doing.
Today, Jeff Taggart, Service Consultant, told me that the needed part can not be delivered until Monday, even though I asked for overnight delivery of the needed part. I believe that to be a lie. It's been my experience that you can get overnight delivery service from reliable carriers, such as Fed Ex, even from foreign countries. I needed to get the repair performed before the weekend and brought the car in two days early to ensure that the weekend goal could be met. My mistake! I feel that my repair service needs are being denied as a cost cutting measure. If a Saturn dealership can not reliably and immediately obtain needed warranty parts, then the problems at this dealership are far greater than I first suspected. It took from 7/26- 7/31/06 to obtain the needed part. They do not have loaner cars and their shuttle only runs from 7/30am- 3:30pm.
I have reason to believe that my experience is not unique. Customer dissatisfaction appears to be the daily mode of operation in the service department of the Austin Saturn dealership. This opinion is based on conversations with other customers while waiting for and during courtesy rides to and from work. There isn't a continuous improvement effort being made to meet customer needs. Failure is accepted and that fact is also obvious from my conversations with the service department employees. "I can't" is the only words that I hear.
It is inexcusable for the only Saturn dealer in Austin to be incapable of maintaining an adequate inventory of repair parts for CURRENT models being sold on their lot. Covert Saturn has failed me every time that I have needed repairs!
I detailed the spare parts problem in the Customer Satisfaction survey that I completed after the first service department failure. Why bother to have the surveys if they do not act on the results?
My poor car, these guys screwed it up! - Mad G8 owner
I was sent to Service King by my insurance company when my 2009 Pontiac G8 GT was hit by a red light runner with no insurance to repair the dog leg area of the drivers side 1/4 panel that he hit. I dropped my car off and was told 3 to 4 days, a week later I was told it was done. Upon arriving to pick up my car I found a large lump of body filler that was left on the drivers rear door jam, they apologized and said they would take care of this. The next time I was told the car was done I came in to find they put a dent in the 1/4 panel they were to repair, they tried the "it was already there" bit but I KNOW every dent and nick in my car so not happening. They again apologized and said they would fix it. A couple more days go by and I'm told again its ready, this time there was over spray of clear coat on the windshield and rear window. Oops we'll fix it they said and a few days later I go to pick it up again (4th time for those who lost count) and this time it was clear that who ever buffed my car had NEVER seen a buffer before let alone used one, there was buffer marks all over the whole car which is black so it looked like xxxx! Once again we're sorry and we'll fix it, a few days later the car was done FINALLY!
Fast forward several months to me getting air in my drivers side rear tire and I find RUST on the 1/4 panel! So back to Service King where the new manager agreed the rust was their fault and it would be fixed and within a day of dropping my car off again he called me to ask me to come down to look at something and showed me where the rust had been clear coated over, I asked him if he thought it left Pontiac this way and he said he didn't know to which I assured him it did not. I asked him if he thought the rust could have been from the fact they had the car the 1st time for almost 3 weeks to fix a 5 inch tall 2 inch wide 1/4 inch deep small dent that for some reason they needed to scrap the undercoating off the edge of the wheel well exposing the bare metal to the air and then cleared over the rust because they never looked under the lip again, once again he conceded that this was also the most likely reason for the rust and that they would fix it. So they fixed the underside of the wheel arch but now my insurance company was back involved because of all the screw ups. An adjuster was sent out and he said all their previous work to my car was substandard and should all be re-done, the manager didn't really want to have to re-do the whole job so he and I made a deal that he would have the car buffed out and that the paint would look great and he'd repaint my rock chipped front bumper free of charge as an apology for the trouble I had been through and I excepted his deal.
2 days later I was called that my car was done and to come pick it up, this was after 5 pm and I arrived at Service King around 6 and they had my car inside and said it was all ready to go. The car was FILTHY both inside and out, the drivers side floor mat had so much body shop dust on it I couldn't see the Pontiac emblem on it! The bumper looked fine and the 1/4 panel and door jam did to so I figured I'd get it out of there and clean it myself. That weekend I started to clean my car and found they had buffed through the clear coat of the door jam down to the paint and had tried to cover this up with black color match wax that wiped right off exposing the mess they tried to hide! Then when I was doing the front I found the bumper wasn't on right so I began to look a little deeper and found they had ripped the captured nut out of the fender that the bumper is secured onto and damaged the fender in the process!
Once again back to Service King and I showed the manager who had my car taken right in and the whole bumper removed Again to make sure nothing else was damaged, thankfully there was not (or so I thought) He asked if I wanted then to fix the fender they had damaged but at this point I just wanted to get away from Service King but they had to re-clear the door jam again! So once again I drop it off but this time I'm not such a Mr.Niceguy as this is now the 8th time it will be in their shop in 8 months time for them to repair a small dent! The manager was not there but the assistant assured me they could fix my car, guess what, they couldn't! The clear coat has 3 runs in it, its cloudy, and they missed a spot not to mention they got over spray all over the roof!
So now my car has to go to a different body shop to be repaired to which that manager can't believe that Service King is still in business if this is how they repair cars. He showed my how poorly the paint work was done, Fish eyes, dust and grit in the paint and they painted over sanding scratches and the fact that the car was clear coated before the paint had time to dry making the a haze in the clear coat to which he may have to repaint half of my car!
Today I found they damaged the front bumper where the fog lights go in and it may need to be replaced as well because the new factory replacement fog lights I got want to fall out of their mounting xxxxx! So the managers freebie may cost me in excess of a $1000 to get fixed elsewhere!
To sum up, STAY AS FAR AWAY FROM SERVICE KING AS YOU CAN!!! They do horrible work and try to cover it up with color match wax leaving you needing a different shop to fix their screw ups!
Manager is a great guy but his shop is a horrible joke! RUN AWAY from Service King!
Mr Shoftner has repaired my Ford pickup, which has over... - craiganeedham
Mr Shoftner has repaired my Ford pickup, which has over 300,000 miles, several times, and my experience every time has been outstanding. The one thing that I really appreciated the most was his honesty when assessing the problems with my truck. He did not try and charge me for unneeded repairs, and allways suggested only the repair required to correct the problem. I definitely appreciate him helping me keep my truck on the road with his affordable prices. It is hard to trust people in the car repair business, because I have been burned before by other supposed professionals. I do trust Mr Shoftner though, and he has yet to let me down. I would recommend him to anyone