The most ridiculous excuse for a business I've ever seen!!! - toughcookie
As soon as my husband and I pulled up to this place we should've just pulled back out and left. First of all, what kind of low class establishment has NO parking availability...I mean NONE. We turned in only to see that their lot was a cluster-f@&^! We had to back out and park at the building next door and walk down a hill to the dealership. Once we walked inside we were greeted right away by a female employee, which we informed her that we were wanting to do a test drive on a 2010 Kia Soul they had available. She made a copy of my DL and I signed a form then we followed her out to the vehicle so she could put a dealer tag on it. She immediately walked away after doing so and just handed me the keys as she started walking away. I pushed the unlock button on the key fob and of course, it didn't work. So I used the actual key to unlock it but then had to literally suck in as much as I physically could just to squeeze into the car because, as I stated before, there was NO ROOM on the lot and the car parked next to this one was too close for the door to open any more than a good 2 feet. I think I should add here that I have previously worked at a larger car dealership for a few years so I am not uneducated as to how one should conduct their business. Once inside the vehicle my husband and I were instantly shocked at how a dealership could allow customers to see just how little they apparently care about their merchandise because the car was absolutely filthy. It clearly had not been detailed at all since there were disgusting buildup of years worth of dirt, grime and food/beverage spillage. This was not only evident on the interior seating but also pretty much every surface inside it. Even though this particular vehicle was obviously not even going to be considered by us as a potential purchase, I was pleasantly surprised by how much I loved the way the car drove. We made it down the road from East Six Forks Rd. to the Jersey Mike's at the corner of Peace St. and Capital Boulevard when the ridiculous experience with this place got even more so! As I was turning left to merge onto capital boulevard off of Peace St. the car sputters out and completely stops, IN THE MIDDLE OF THE INTERSECTION!!! Why would it do this you're probably wondering? Because this brilliant car dealership sent us off on a test drive without even checking the amount of gas in it and it ran completely out of gas!! Due to my expectations for such a business I didn't even think twice about it possibly being low on gas. So, thankfully a man and woman stopped and helped my husband push it while I steered it into the Jersey Mike's parking lot and out of the traffic that certainly gave no thought to the dangers of continuing to drive while we were trying to push a vehicle out of the way. We called the dealership and explained to them what had happened and they didn't even offer an apology as they made it painful as xxxx trying to tell them where exactly we were, since of course they "couldn't understand or hear what I was saying". After about five minutes of yelling into the phone until they got the address they said they were sending someone out. We stood in what felt like 1000 degree weather, sweating our butts off, while we waited for the person to show up. I was so angry I made the guy drive that vehicle back while we drove the truck he showed up in back there. I had my husband go inside and return the keys to the truck because I was fuming at how ridiculous and incompetent this business was ran. I would definitely NOT recommend anyone going here.
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