trash dealership, sleazy, horrible experience, DO NOT GO!!! - marygrace
Where do I begin. I was so excited about my new to me (used) 2018 Audi Q5, up until I went in person to Audi Lehi. My previous vehicle was valued $2,000 higher at another Audi dealership, but they did not consider that pricing. I also received free roof racks from another Audi dealership after they heard I wasn’t given them upon purchase from Audi Lehi. The other dealership, also trying to make up for my horrific experience installed a trailer hitch FOR FREE. Something that Greg (the manager at the time who appraised my previous vehicle) insisted they could not do for me without an obscene charge. This was my first car purchase by myself, so I phoned in help, Greg rolled his at person on the phone and in front of me. He did not make eye contact with me, stared at his phone throughout our interaction and talked down to me. The salesperson I dealt with even commented and apologized for how rude Greg's interactions with me were. I found the previous driver’s lease agreement in the glove box which included their phone number and address, as well as their McDonalds trash under the seat. I paid for floor matts but did not get one with the trunk. The entire process of purchasing the vehicle took 7 hours. SEVEN WHOLE HOURS. I have tried calling to talk about my experience so that it doesn't happen again, 5 times since my purchase (starting again after the other dealership made moves to amend my experience) and each time have been told I will be called back but surprise! I haven't heard from these trash bags.
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