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The Worst. Ever. - NeverAgainAudi
Pretty much one of the worst relationships with a retailer I've encountered - from the time I ordered my vehicle (which arrived 2 months late, and then was the wrong model), to the service team that acts super busy talking on the phone and fails to even acknowledge your presence, just an awful customer experience. Oh, and the $1,800 to replace the front brakes and $4,400 to replace a headlight (when an LED is defective) - 20 years owning Audi's but never again - it just doesn't make sense to buy a car from these people.
Won't service Audi recalls!!!!!!!!!! - Dean Anderosn
We purchased a brand new Audi A4 in 2006 when their store was located in Orem. For 2 years we have received notifications of air bag recalls from Audi. Ken Garff Audi has refused to honor the air bag recall giving us nothing but the run-around how they don't have parts and we have been put on a list. Audi makes a great car. Ken Garff service sucks.
Disinterested Recall Campaign - DeanB
I called 4 times to schedule completion of a recall on the airbags on our Audi. Three times they said they had to call to see when they could get the parts and never called me back. The fourth time I called, I got the same response and I requested that they put me on hold and check immediately, since three previous occasions they failed to return the call or leave a message. The representative stated he would put me on hold, but stated he may not pickup again. What a joke. They were more concerned whether I bought the Audi from them. Since I hadn't they seemed to care less. I called Audi Bozeman, who scheduled an appointment immediately and took care of me like an Audi dealership should. Shame on you Audi Layton