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Take any used vehicle to another shop for complete... - J.W.
Take any used vehicle to another shop for complete pre-purchase inspection. This one, and their 32-point inspection, lacks integrity. I purchased a $60,000 used car here that had severe paint issues on a car with 17,000 miles, found of course post sale, and the dealership didn’t even offer to look at it. They also promise things at the point of sale verbally, and don’t follow through post sale. Take your business somewhere that will be honest with you. I have included a photo that shows the details of the roof of the car. The entire roof looks like this. Don’t trust the overall rating of this dealership, the salesmen, or the GM.
Salesman: James George
Sales Manager: Dominic Dorn
GM: Spencer Webb
I thought this car dealer Scam had gone away ... “VTR” it... - Deplorable Red Voter
I thought this car dealer Scam had gone away ... “VTR” it doesn’t stand for Vehicle Title Registration. It stands for Vehicle Theft Registration! Another dealer rip-off scam in which the VIN is etched onto the vehicle's windows and then the vehicle is "registered" into some kind of database in case it is stolen. That was done years ago. Now dealers have gotten even lazier and it’s no more than a sticker put on the inside of the doors, the trunk or hatch and the hood. Apparently, the registration process is optional and you should be informed ahead of time. They didn’t even do that, they just added it into the contract for an additional $249.00. I spotted it and new right away exactly what it was. I told the salesman & the GM I didn’t want it. I was told “everyone pays for it and they won’t take it off!” I was also told that the owner was making sure every new car being sold was going to have VTR, Period!”
Okay, here’s what really pisses me off, not the fact I’m paying an extra $249.00 that is unnecessary but the simple fact the dealership is making sure every new car is going to be sold with that extra fee. They sell on average approximately 125 new Audis a year, that’s an extra $31,125.00 a year they are making. Probably double that on their VW sales [est. $62,250]
It’s an unnecessary option to buy, especially on an Audi. A thief is not going to be able to steal an Audi unless he/she has the key, Period! You shouldn’t have to be required to buy such an option!
I will never buy a car from here ever again, this is one of many crappy things they do!
On one visit I could not get anyone to tell me whether my... - Unhappy Mike
On one visit I could not get anyone to tell me whether my tires had been rotated. The NEVER LET YOU TALK TO A MECHANIC curtain was drawn. Despite the hokey cell phone video, no one knew and the mechanic, allegedly, could not be reached.
Recently, I had a question about the warranty on my tires. The service department will NOT let you talk to anyone knowledgeable about your issue. The very nice young ladies who answer the phone can book an appointment or, if really pressed, promise to take a message. I left a message No one ever calls back. This is either an incompetent or over-whelmed organization hiding the ball.
After 70k mile service discovered crank case oil was... - CG
After 70k mile service discovered crank case oil was overfilled and interior headliner and windshield post fabric was smudged with dirty oil hand prints. This model is not equipped with a dip stick for some reason. Makes me question if they used the correct oil. This dealer does not reflect the quality reputation of the Audi name. Would not recommend this service department.