Exellence Asia should be - Me
Simply the best customer service in town . From scheduling to timing to quality. Not to mention the shuttle service and loaner fleet .
If you own a Porsche , this is where you want to go .
Wouldn’t release car to me after giving check. - Byronmccrary98
I currently live in Nevada, and purchased a 2015 Audi A3 from this dealership. I decided to take care of my own financing and went to my credit union to get the approval on the car. With a co-signer I was approved for the full amount and given a cashiers check. I drove to the dealership (4 hour drive) and gave the dealership the check, as well as signing my half of the purchase contract. I was told I could not take the car off the lot without my co-signers signiture, which had to be hand signed and mailed. I could not bring her the contract, it has to be strictly mailed to and from the dealership. I was told I could take the car the next weekend, and to my surprise, the contract had not been recieved in the mail yet and I was not aloud to take MY car yet. Now I have to try and get back to the dealership and pick the car up, and hopefully they’ll let me take the car! The car that I am already making payments on, that I am required to have insurance on, but I can’t even take my own car off the lot because of lack of communication. This has been a very frustrating buying experience, and in my opinion unprofessional. The only reason I am giving 2 stars is because my salesman Travis has been helpful.