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Dan was great to work with. He understood my needs and... - Rebecca.leining
Dan was great to work with. He understood my needs and answered every question I had. I would recommend Dan to my friends and family.
Top Reviewed Service Specialists At This Dealership
I had the car delivered to the dealership in early... - vtschrauf
I had the car delivered to the dealership in early afternoon due to what turned out to be wheel bearing failures. Angy got back to me soon after the techs had a chance to determine the problem. She explained what the problem was and what was involved to fix and even when it would be ready to be picked up. When I came to pick it up it was already completed and Angy again was helpful and things were promptly taken care of.
Evan was fantastic! Very professional & extremely... - mary_danabentley
Evan was fantastic! Very professional & extremely helpful. I’ve had a few bad experiences with service @ WRS. Evan listened to my concerns. Thanks you Evan!
Came for service was told I would get a loaner car get... - Pwhitcomb1969
Came for service was told I would get a loaner car get here and no loaner car. Sat here for hours. Not happy at all
Thank you to Service Department. - amyecaplan
Traveled from Boston to Burlington VT with worrisome lights flashing on the dashboard in my Subaru Outback. I had tried to go to Subaru dealer near Boston but they were way too busy to fit me in. Dropped in to a busy service department at Burlington Subaru. Was greeted by a bunch of very welcoming people. I explained the situation and asked if they could figure out what was wrong with my car. They said "sure" we can help. Asked for my key, went to get the car and escorted me to the nice waiting area. Tim, a manager from service came back to say he had taken care of situation with the balancing of my tires. He also said he drove it around the lot to make sure that all was well with the car. Tim said "all set". I asked him how much I owed him. He said, it was not a big deal and there was no cost. Flabbergasted in every way by their genuine care and that they did not take an opportunity to charge me. Thank you so much Tim and others at Burlington Subaru.
Service folks Holly and Brian are instrumental in keeping... - K.mcnulty1855
Service folks Holly and Brian are instrumental in keeping my Subaru at its utmost performance. I would recommend service from these guys to everyone! Always a pleasure doing business here.
Worst experience ever - Roadrunnerbob
They tried to charge us 1,000 to repair a problem that they created. We took our Audi to them for a recall and their service coordinator Lynn told us a washer was inside the motor and would be 700 minimum to. 1,000 to repair. Our dealer picked up the car hauled it back to Lebanon and 5 minutes later at no charge the washer was removed with a simple magnet. After further investigation the service manager admitted that either the washer fell in or was put inside the engine. This is a dishonest dealership avoid them if you can.. how many others have they done this to and didn’t get caught.
Warranty work problems - ATW098
I did not buy my car here, but had to get extensive work done to it because of issues with my new Subaru that was only 2 years old. It was a 1 week job, ended up taking almost a month. This dealer does not check their loaner vehicles interior at all before they give them out for use. After much longer than expected I got the car back, it was sitting out front all ready to go, I assumed. I was told that I was called and informed the car was done, which was a lie. I had to go to the dealership and go in myself because it is impossible to reach a human being over the phone. As I was being shown the car, I noticed a couple of small marks, then started to notice more. Paint transfer, from a black car, scuffs on the bumper from when it was removed, oil smear on the paint. Plastic trim that was not reattached put in plain view. A random bolt just sitting on my windshield. Then the interior. Scratch marks from the dash being removed. A small chip on the touch screen from it being dropped. The steering wheel was not on straight (had to drive with it sideways). And the final kicker, Subaru’s beep when locking/unlocking, at least ours used to. Not anymore, and they just told us “yeah we can’t turn it back on, sorry.” And left us with it. Generally just didn’t seem like the same car I bought new off the lot a year ago. The technicians here do not seem to care, and neither does the service manager. I did not buy the car here, only had it worked on because I live closer to this dealer. and I certainly regret bringing it in. After finding my car in worse condition when I got it back than when I brought it in, I cut my losses and traded it in for a nicer car at a dealership that I know is decent. My review is 2 stars, I added a star because Dan Royea in service was great the whole time, was easy to work with, helped us where he could, and it was not his fault that the technicians here do not know what they are doing. But because of the awful way the car was treated I cannot say anything else good about this place.