6 Vermont Volkswagen Dealers
We worked with salesman Phillip & he was great. - Rebecca
We worked with salesman Phillip & he was great. Explained about the car but went over about the crazy wait time happening now.
We emailed back and forth & he always replied right back.
Honest, kind, knowledgeable and patient person.
I would absolutely work with him again.
Absolutely terrible company to work with. - VTer
Absolutely terrible company to work with. We ordered an ID.4 in April 2021. It was supposed to arrive to us in 6-8 months. In April 2022, Shearer called us to say that our car was finally on the way. They low-balled us on our trade, and when I asked if there was any wiggle room, the salesman suggested selling it on our own. He said "you have 2 weeks to sell your car". So we did (to a much nicer dealership down the street), for $6k more than their trade offer. 2 weeks go by and our car hasn't arrived. Come to find out, they messed up and our car was never actually on its way. It took many phone calls and much confusion to get this information. I'm talking many, many hours on the phone. So we are down to one car, which is not feasible in our family as my husband and I work in 2 completely different directions. We spent hours on the phone with VW and Shearer and finally got them to pay for a loaner for us. It was entirely their fault that we sold our vehicle; we wouldn't have sold it if the sales guy didn't tell us to, so it was completely justified for them to cover this cost. If we could have gotten by with one car as a family, we would have. But unfortunately we couldn't. Fast forward another month and our car finally arrives. But wait! Pre-delivery inspection found a bunch of issues and they couldn't deliver it to us. No one could tell us what was going on. The service manager told us it wasn't safe to drive, and he wouldn't buy that particular car if it were him. He suspected it would need an entirely new drivetrain. We contacted our sales guy again asking if we could swap our for a different car so we didn't end up with a lemon. Mind you, as all this was going on, they STILL had no idea what the problem was with our car and still hadn't heard from VW. 2 more weeks go by without any communication whatsoever from Shearer. We'd had it by this point. We didn't trust what they were selling us, and we sure didn't want to buy a new car that had a bunch of new parts already. So we started looking around and luckily found another car to suit our needs, albeit more expensive than our ID.4. But at least it passed inspection and actually worked. We returned the Shearer-funded rental and got the receipt confirming that they paid for it. Fast forward 2 months later, and we get a call from Hertz (the rental company that Shearer used) saying that VW had changed the invoice from "paid" to "customer owes". I'm not sure how you "change" an invoice 2 months after it has been paid, but not only that, instead of VW/Shearer coming after us (which they have absolutely NO right to do), they screwed Hertz and are making them come after us. We knew we'd be waiting a long time for our vehicle. That's not the issue here. The issue is that they TOLD us to sell our current vehicle because our new car was on its way. None of this would have been an issue if they hadn't advised us of that. The issue was compounded when our car finally arrived with a myriad of issues making it unsafe to drive. Now, they are trying to get us to pay for the rental that we only had because SHEARER told us to sell our car. Stay FAR FAR away from Shearer and VW. They will do whatever they can to protect themselves and their bottom line and are willing to throw anyone under the bus to do that. Horrible, horrible company to deal with.
2010 Volkswagen Eos 2.0T 6 Speed Manual - Cook4fun
I was searching for a Volkswagen Eos which is my wife's dream car. She always wanted a 6 speed manual transmission and to her, its vital. I came across Capitol City Imports' ad for this beautiful 2010 VW 2.0T Eos 6 speed manual transmission. It had 68,333 miles for a great price. When I saw this, I knew that this is the car for her.
I called Capitol City Imports and I spoke to Rod Cook. He was a great guy and he was also very professional. After several emails and phone conversations, He gave me a great deal I couldn't refuse. He was extremely helpful and he is an honest guy. That is something that is missing in the car dealership industry. And I am so glad that I was able to come across Rod who has that persona. It gave me hope that there are still honest salesmen like him around. The process was a breeze and there was so weird hidden fees and such. He was very upfront, straight to the point and honest.
I drove the car home and when she saw it, she was smiling from ear to ear. She couldn't stop talking about it and how she wanted to thank Rod for being so sweet and awesome. She just got it tinted yesterday as it shows on the picture. She made a wish list for her Eos and she has so many plans on making her Eos her "one of her kind" car. She wants to make it her own and unique from all the other Eos out there.
Capitol City Imports Volkswagen Mazda are great and everyone is great. But the best of the best in that dealership is Rod Cook. I strongly recommend Rod because he enhanced car purchase to a greater level and I couldn't have done it if it wasn't for him. For this same reason, I give Capitol City Imports Volkswagen Mazda a 5 star out of 5. I am very critical in my reviews and to me, they are great. I will recommend Capitol City Imports Volkswagen Mazda to my friends and family who are looking for a great vehicle. And I strongly recommend Rod Cook as the best person to talk to.
Thank you Mr. Rod Cook for your help and you are excellent to work with. You made my wife happy. Thank you so much!
AVOID THIS DEALERSHIP AT ALL COSTS…SERVICE IS - pat.tallpinesfarm
AVOID THIS DEALERSHIP AT ALL COSTS…SERVICE IS TERRIBLE…PLUS THEY NEVER ANSWER THE PHONE AND WHEN THEY DO, YOU ARE ON HOLD FOR SERVICE FOR 10 OR MORE MINUTES.
EASIEST CAR BUYING EXPERIENCE EVER!!!! AND WE LOVE OUR... - lottums26
EASIEST CAR BUYING EXPERIENCE EVER!!!! AND WE LOVE OUR NEW PASSAT! THANK YOU! Staff was friendly, knowledgeable and not pushy! Very accommodating! I would definitely buy a car from them again and recommend others to do the same!