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Their commitment to communication with keeping me... - venita1559
Their commitment to communication with keeping me informed with every step of what they were
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Quick response, amazing customer service.Let me know how... - jasmine
Quick response, amazing customer service.
Let me know how the service was progressing and made it very easy to use a loaner vehicle while service was being complete.
Mitchell was a great sales person he was very personal... - MG
Mitchell was a great sales person he was very personal and attentive did a good job. Please ask for him he will help you get the vehicle you want.
Excellent Abarth purchase negotiated via email... - mlb
Recently purchased a 2015 Abarth. Since I lived hours away, I had to search inventory, deal on purchase price and trade-in all via email. This was the first time I actually worked a trade-in deal through email. I worked with Silva and he was excellent - friendly, straightforward and very responsive. He was also trustworthy as the deal he gave me (both new car price and trade-in) via email was already written up when I arrived. All I needed to do was test drive and sign paperwork. We were in and out in under an hour. The Abarth's they had in stock were really well chosen. The options included really personalized the cars and they were careful not to add superfluous details that inflate the cost. I would highly recommend Fiat of Alexandria and especially Silva. He is knowledgeable and easy to deal with; both in person and especially via email. Dino the new GM was also a pleasure to deal with in this purchase.
GREEDY General Manager named Nate - JohnFord
The sales manager Nate is GREEDY, ARROGANT and lacks people skills. He called me on my phone and sounded very rude. Basically , he was scolding me for asking $200 discount to the list price. He didnt care about customer relationship, all he wanted was "pay the list price or go to xxxx".
AVOID this dealer at any price.
Wasted two hours of our life at this dealership on Saturday. - Stevek8n9
Wasted two hours of our life here on Saturday. My significant other wanted to test drive and purchase a Fiat 500L. We dealt with Solomon and the dealer manager. After having Solomon bring up a coupe, we pointed out that she wanted a 4 door. They say they have none in stock. (Their website shows 3, apparently they’re all sold or in service). My S/O lists what she wants to Solomon. The “manager” says there’s one vehicle available in Pa, he can get it if we do the deal now, and it’ll be there in a few days. I show them both my phone where I had located about 10 500L’s with in a 20 mile radius. The manager mutters, “they’re not available or sold” and walks out on us. No problem, we gather ourselves up and head on out. I will post our 5 star review of where we drove out with her new car Saturday in a moment.
This dealer clearly doesn’t care about selling Fiats or helping customers in their local community. (We live less than a mile away)
2 recent visits - Beth
Had 2 nearly back to back visits at the service dept of Safford of Fredericksburg location. One for a routine oil change and the second for a recall to be taken care of. Was able to get a same day Saturday appt. The 2nd visit was told I'd probably wait a few hours because one Fiat tech working. But to my surprise, my car was ready in about 45min. Great service both times. They also let me know of other maintenance that needs to be done and tires needing to be replaced.
It seems to be a very busy service dept. But all the employees are very efficient and non stop moving. Looks to be very organized.
I just purchased a 2009 Buick Enclave CXL from Whitten... - tdbfd2508
I just purchased a 2009 Buick Enclave CXL from Whitten Bros. I saw the car on Autotrader.com and contacted the dealership through email. Gillian was who responded to me, and happily answered all of my questions and inquiries very promptly. I live 500+ miles from their dealership so I had a lot of questions for her! By the time I made an offer I was very confident that they were treating me fairly and honestly. My flight down to get the car was delayed and rerouted leading to me getting into Richmond as the dealership was closing. Gillian was in contact with me the whole time and ultimately picked me up at the Hotel the next morning and brought me to the dealership! There I dealt with Howard and once again was impressed with the level of service I received. Overall a great experience for my first long distance car purchase. Would definitely do it all again with this dealership.
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