Review of Salesperson Gavin Kassiri - Dolores R Piperno
This morning, 3/22/2018, I went to Rosenthal intending to have my 2006 Jaguar repaired and wound up buying a new car. This in part was because the salesperson, Gavin Kassiri, was quite helpful and efficient. This particular Rosenthal Dealership in general is a nice place in which to purchase and service a Jaguar.
Outstanding and professional Service - Mary Ann
I recently purchased a 2018 Q5 prestige. I want to thank Mr. Klima and his staff, especially Mr. Barry Cate, Mr. Steve Stone and Ms. Karla Lewis, for their outstanding customer service and professionalism. I never felt pressured and received all the information I required to buy the car of my choice. Once I got my car, Mr. Steve Stone did an outstanding job explaining and answering all my questions. He was extremely patient. I will definitely continue to use Checkered Flag and recommend them to family and friends. Thank you! W
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Jaguar Land Rover Sales Specialist
Great Employees and Vehicle Care - Nancy and Scott
We have owned 6 Land Rover products over the past 25 years and went to Chantilly Land Rover to buy another last May 2017. Kenny was our salesperson. The Jaguar F pace caught my eye and we took that for a test drive along with a discovery and a Range Rover evoke. Although all three cars were very similar, the jaguar was diesel, also aluminum with a longer warranty period. It’s been a wonderful vehicle so far and we have had a lot of people ask us about it. We recommend they all see Kenny for a test drive.
This past week i had a minor issue with the car and everything was fixed quickly. I did lose my temper that something was wrong with such a new car but felt bad afterwards and sent in a large chocolate cake. I also apologized for yelling. Jeremy the GM was very personable and gracious and Kenny was very supportive when I explained the dash light warnings a few days prior. I would highly recommend the jaguar f pace highly and you can’t go wrong with the land rovers. Our 1995 Defender is still running.
Excellent!! - Jeff
My wife and I visited the dealership to look at new sports cars. We first came in contact with Mr. Michael Sharper who immediately made our experience enjoyable and extremely informative. He took a lot of time to thoroughly go over all of the vehicle's features and a test drive. We went home to think about a purchase of this magnitude and never once were pressured for a purchase. We went back to Browns when we had made our decision and met again with Mr. Sharper. We were offered another automobile since the one we originally had looked at had already been sold.
We then met with Ms. Geneva Blackwell and she continued with the good experience to proceed with the car purchase. The car we left with was of better quality in the line of cars we were interested in - Jaguar F Type S - ,of comparable price, and we even liked the color. Because of the great service provided by Mr. Sharper and Ms. Blackwell, I would highly recommend a purchase from Brown's Jaguar. Even after the purchase, they continue to provide excellent customer service.
Very unprofessional sales manager, she had no clue! - eacross36
This was the worst Jaguar experience every, shopping for my third Jaguar. The two sales persons were great to work with. The sales manager (Sonia Older) had no concern for the customer experience; shopping at a jaguar dealership use to stand for professionalism and integrity, she had neither. I provided all the information, the VIN# and over 15 pictures of the vehicle I was interested in trading the day prior to the 412 mile trip; on Sonia's instruction, I drove the vehicle there, just to have her say that they do not take in trades of that year regardless of the condition; that they could only take it to the auction. She could have told me that up front and I would not have driven it, adding more unnecessary miles to a vehicle I'm trying to sale. But no problem, I decided to proceed with the purchase. After being approved by Jaguar, Sonia Older, was $995 away from the final figure I had in mind. She informed me that the price was the price, they didn't negotiate; and the fact that the vehicle was certified cost over $2500 alone. This is where her lack of business tact and lack of professionalism was really displayed. Her logic was making no sense, it was as if she was caught off guard and didn’t know what to say; offering one bad excuse after another to justify the price. Finally as we got ready to leave, she then said that she would drop the price by $995 but remove the certification. Either the vehicle was certified or it wasn't; and how did she go from a $2500 evaluation for the certification to only $995 value! Needless to say, I felt that if she loved her used vehicles that much she could keep it on the lot. She had no negotiation skills at all; no smart business manager would let an approved customer leave over $995 and not even offer to split the difference. Enjoy looking at your use vehicle Sonia Older!