EXCELLENT CUSTOMER SERVICE & EXPERIENCE - Satisfied Customer
Gavin Kassiri made my buying experience much more personable and accommodating. We looked at a few different options and never felt pressured into purchasing the more expensive vehicle with more options. Rather, it was about which car was suitable for my needs and wants. Gavin addressed all of my questions and concerns. I let him know what my number was, and we tried to get as close to that number as we could. Once I purchased the new car, Craig was kind enough to spend an hour going over all of the different features and tech interface with me. He made learning how to use the system much more understandable, and was able to simplify it in a way that I could continue make adjustments. Overall, it was a great experience, and I would purchase from Rosenthal again. Be sure to ask for Gavin if you're in there shopping for a new car.
Really felt confident - 1976
Sammy (the salesman) was on point and patient because I already new what I wanted (I had list in hand ) he showed all on list explaining ups and downs of each very grateful of that. Loving the new ride so fat
Top Reviewed Specialists At This Dealership
Jaguar Land Rover Sales Specialist
Jaguar Land Rover Porsche Sales Specialist
Audi Brand Specialist
Sales Person - Sefat 123
I recently leased Range Rover. The whole deal was managed and handled by Ken Roberts. I am very happy with his professionalism and impressed by hi attitude towards the customer. I’m highly recommending any one to deal with Ken if you buy car from this dealership. I wish Ken a great success.
Excellent!! - Jeff
My wife and I visited the dealership to look at new sports cars. We first came in contact with Mr. Michael Sharper who immediately made our experience enjoyable and extremely informative. He took a lot of time to thoroughly go over all of the vehicle's features and a test drive. We went home to think about a purchase of this magnitude and never once were pressured for a purchase. We went back to Browns when we had made our decision and met again with Mr. Sharper. We were offered another automobile since the one we originally had looked at had already been sold.
We then met with Ms. Geneva Blackwell and she continued with the good experience to proceed with the car purchase. The car we left with was of better quality in the line of cars we were interested in - Jaguar F Type S - ,of comparable price, and we even liked the color. Because of the great service provided by Mr. Sharper and Ms. Blackwell, I would highly recommend a purchase from Brown's Jaguar. Even after the purchase, they continue to provide excellent customer service.
Very unprofessional sales manager, she had no clue! - eacross36
This was the worst Jaguar experience every, shopping for my third Jaguar. The two sales persons were great to work with. The sales manager (Sonia Older) had no concern for the customer experience; shopping at a jaguar dealership use to stand for professionalism and integrity, she had neither. I provided all the information, the VIN# and over 15 pictures of the vehicle I was interested in trading the day prior to the 412 mile trip; on Sonia's instruction, I drove the vehicle there, just to have her say that they do not take in trades of that year regardless of the condition; that they could only take it to the auction. She could have told me that up front and I would not have driven it, adding more unnecessary miles to a vehicle I'm trying to sale. But no problem, I decided to proceed with the purchase. After being approved by Jaguar, Sonia Older, was $995 away from the final figure I had in mind. She informed me that the price was the price, they didn't negotiate; and the fact that the vehicle was certified cost over $2500 alone. This is where her lack of business tact and lack of professionalism was really displayed. Her logic was making no sense, it was as if she was caught off guard and didn’t know what to say; offering one bad excuse after another to justify the price. Finally as we got ready to leave, she then said that she would drop the price by $995 but remove the certification. Either the vehicle was certified or it wasn't; and how did she go from a $2500 evaluation for the certification to only $995 value! Needless to say, I felt that if she loved her used vehicles that much she could keep it on the lot. She had no negotiation skills at all; no smart business manager would let an approved customer leave over $995 and not even offer to split the difference. Enjoy looking at your use vehicle Sonia Older!