Exceptional - Capimilan
This was the second time I’ve purchased a car through Hinshaw’s. Both times David was the salesperson. He took great care of me and made the car buying process a breeze! I appreciate all that he to assist me in buying a new car. All of the staff At Hinshaw’s were highly professional and worked hard to meet my needs. I will continue to go through this dealership for service needs and future purchases. And I would highly recommend this dealership to anyone.
Great customer service - insidemountain
Anthony was great! This was my first time to visit this Acura. He explained everything very clearly. It was refreshing especially after I got very bad service at Acura of Bellevue.
Acura of Seattle will be my dealership from now on.
Easy experience - Golfmann
Just purchased my MDX from Eugene. The experience was great. Eugene was patient with me when he went over all the used MDXs they had in stock. Once I decided on the one I wanted they got me out of there quickly.
Botched Warranty Paperwork - Terrie
We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someone’s desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. I’ve called him back twice and he’s “too busy” to take my call or return my call. I’ve also emailed the manager, Russ Norman and he hasn’t responded either.
excellent experience - Phoebe
Bought my car at this dealership twenty years ago and have used their service center ever since with high satisfaction. I've found them to be reasonable, personable, and interested in working with me to keep my Acura CL in top condition. Thank You Acura!