Great buying experience - ChrisW
I had been looking for a new/used vehicle and a Q5 was one of my options. We had purchased my wife's car there last year and they had treated us very well. I saw a vehicle on their site that had all the options I wanted and was able to schedule a time to go see it and do a test drive. I loved the car and was in and out of the dealership in record time. The sales person Joey was great and the sales manager Matt ( who was the sales person who sold us my wife's car ) was great as well. Answered any questions I had and had everything ready when I came back in a few days to pick up the car. As painless and enjoyable experience buying a car as you could hope for.
Working with James Lee was an excellent experiences! - Frey's
Just purchased our 2018 Q5, James Lee was knowledgeable, and a pleasure to work with!!! Excellent representative for Larson Audi dealership. Thank you James Lee
John Ward - excellent experience - Ame v
My husband and I had a great experience with John Ward at Audi Spokane . Great approach to helping us find the right car . We love our new Audi A5
Classless in Seattle: awful customer service & tactcs - dda
I spent many hours negotiating a $50k+ Audi and when I agreed and said "let's go" their response was "sorry, we just sold it a few minutes ago." Keep in mind that I had been back and forth with the sales rep every 10 minutes or less on email. He kept saying that he had to check with his deal desk so they certainly new I existed.
I presume the person that bought it offered a bigger profit for the dealer. Some would look at this and say yeah, that's business. My experience tells me otherwise. They should have told me there was another buyer and given me a chance to say yes. I know for a fact (or at least from what they said,) that I was the first person to test drive it a few days ago.
I emailed the GM expressing my disappointment. His CYA response was less than satisfactory. I will never step foot in that dealer again, which is a bummer since I have a wife and two kids are that are going to need cars soon and from what I hear sister dealer, University VW, have a similar poor taste in customer service.
I bought a new A4 from them through Internet. Everything... - Datmovingsale
I bought a new A4 from them through Internet. Everything was as expected. No surprises on price and they don't try to aggressively sell options in the finance discussions. Would definitely buy from them again.