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Porsche Tacoma Went Way Above Our Expectations - Jill & Jon
We wanted to ship our 911 Turbo to the Seattle/Tacoma area from Ohio, so we could do a driving trip down the west coast. I called Stanton to see if they would accept it and he said yes, and even recommended a transportation broker. The car was picked up on a Monday evening and by Thursday morning it had arrived at Porsche Tacoma. We made arrangements with Bradley in the service department to have the car serviced upon arrival. Bradley called twice to let us know the status of the service. When we arrived to pick up the car, we were greeted by Bradley, the car was ready and had just been washed. He spent time with us going over everything that had been done in a very professional manner. After having our car serviced by two different Porsche dealers in Ohio, we found Porsche Tacoma to be very competitive on workmanship and price! Stanton and Bradley went way above our expectations!
The worst buying experience I've ever had. - Sylvana
I definitely NOT recommend Audi Tacoma dealership. I signed the purchase agreement with them on September 30 with a new Audi A4 and a traded-in Mini Cooper. Until today, October 31, Audi Tacoma still hasn't pay off the traded in car. During the past 30 days, I made tremendous calls, sent emails, and event went to the dealership to meet the GM (Brett Ackley) and the sales (Mark Stapleton) and I can't get any proper response from them. It has already passed the 10-day grace period and they still hasn't paid off the traded in car payment. They promised me to send me a check for the delay payment but again, they broke their promise. This dealership has no integrity and does not fulfill their obligation on the purchase agreement. DO NOT BUY ANY CAR FROM THIS DEALERSHIP.
Absolute rip-off - Jane
The Audi Bellevue Service Center is an absolute rip-off. I am giving this review a one star because I can't give anything less. We had the worst service today at the Audi Service Center. We went there to fix a coolant/temperature light issue, but we were forced to do extra work in addition to fixing the coolant issue, all to jack up the price. The total cost came out to be almost $5000. What shocked me was that the labor alone cost $3310 while the parts were only $1522. The service advisor was of no help other than to use scare tactics to make us pay more. They lost a customer for sure. I hope others will be wary of this organization, and think twice before taking in your car for servicing at Audi Bellevue.
A Nightmare... Beware! - Gunnar Hayward
I wouldn't leave a star at all, but unfortunately dealerRater does not give me that option. I'm writing this review so that other consumers are aware of how this company does business. I'm not talking about Autonation as a whole because I've had a good experience at Audi Westmont in Chicago. I'm strictly talking about this dealer Audi of Spokane.
I'd like to say that Rick (my service adviser) is a good employee who went above and beyond. He honestly is the reason I kept coming back until the dealer simply didn't give me a choice.
On 05/19/19 I brought my 2016 Audi A6 Prestige TDI to be serviced under warranty for a bad dome light and the MMI screen not closing all the way when the vehicle is turned off. Invoice #764130.
When I went to pick up my car I found my dash cam unplugged and my interior vent assembly damaged. I did not leave the dealership I showed Rick my service manager and he apologized for the inconvenience and assured me he would get the part on order to repair the damage that there tech caused.
On 06/19/19 I brought my 2016 Audi A6 Prestige TDI to be service under warranty again for the MMI screen clicking and to replace the damaged vent assembly that there tech damaged on 05/19/19. They said they had a master tech work on my vehicle this time and apologized again. The tech fixed the clicking noise in the MMI screen and installed the new vent assembly and trim. Invoice # 765260.
When I went to pick up the car I found the trim around my new vent assembly does not match. Rick agreed the vent trim did not match and said they would look into why.
Fast forward to 08/21/19 the dealer could not find a vent assembly with the same trim for my vehicle. My trim is discontinued even though my car is not even 4 years old. I told Artie the GM of this dealer and Ray Jones the Service Manager that I am NOT satisfied with the repair on my $78,000 MSRP Audi A6.
I gave the dealer 2 options that would satisfy me the customer
#1 remove the trim off my old vent assembly that the dealers service tech damaged and install it on the new vent assembly that is not damaged.
#2 Replace all the trim in the vehicle to match the new trim the dealer service tech has installed.
Artie the GM has advised me that in his eyes the repair is done and that I can pay them per hour to reinstall the trim. At this point I'm furious It's been months and I understand a lot of that time was the dealer researching why they couldn't find the correct part but this is a unacceptable outcome to a very terrible experience to begin with. I will not let this dealer treat me this way and I've weighing out my options at this point.
Audi of America has stated they do not agree with the dealers decision in this case but cannot force the dealer to do anything as they are ones who damaged the trim.
I'm ashamed to say I've bought a new 2014 VW Jetta TDI at this dealer that when purchased was promised a body kit installed later that week before I went back to my home in North Dakota which ended up taking months after the purchase.
I've had my 2012 Audi A6 Prestige 3.0 serviced here and I was told I needed $4500 in repairs when in reality I only needed a coolant valve and a new electrical plug. That was 25,000 miles ago... On that same service I was also charged an extra diagnostic fee so the tech could verify what coolant valve was leaking (the 3.0 engine only has 1 coolant valve on a 2012 A6).
Strike #1 damaging my car and not being honest about it (I had to point out the damage)
Strike #2 Making promises to repair and then backing out of promises (service manager Ray already agreed to try and swap my old trim on the new vent assembly)
Strike #3 Artie telling me that my car isn't special, that it's worth 6k and he'll buy it from me if I'm not satisfied with repairs. He gave me his personal number then told me to stop calling it. (said it would be harassment). He will literally insult you and then ask why you are raising your voice. My car literally is 1 of 1 for 2016 (Audi Exclusive Package).
Love Audi, hate this service.
I know drive 4 hours away to university VW/Audi in Seattle.
Audi Seattle misrepresent condition of car - DarioU
We had the WORSE experience with Rob Will owner of the Seattle Audi and VW dealership in university district, Director of used car sales (Mike Kingma) and general manager (Miles Richardson).
My son, a college student, bought what he though was his dream car -- an Audi A4 station wagon. The sales person at Audi Seattle in the University District, Tyler Hebold, failed to disclosed that the car my son was buying was under a class action suit because of heavy oil consumption. At the time of sale, the car was covered by the class action suit (under 80k miles) but the dealership never told my son about it. My son learned about the class action suit after he moved to school in Nevada. He was continually putting oil in the car until the Audi Reno dealership mentioned the class action suit. By then the car had over 80K miles on it so it was not covered under the suit. We contacted Audi Corporate and they agreed to review the situation and possibly cover repairs to show “goodwill” but they wanted Audi Seattle-U District to also help pay for repairs.
I contacted Audi Seattle-U District and talked to Corey about this cost-sharing plan but he was unresponsive and never did anything to help us. Eventually I called and spoke with the dealership owner, Rob Will, who initially seemed interested in reviewing the case. He asked for copies of the purchase documents, although they should be in his shop, but I complied. Rob Will agreed to review the case and get back to me. A few weeks went by and I did not hear back from him, so I called and left several messages. I placed several calls during the following weeks to Rob Will but he never returned my calls. It is unimaginable that the owner of a large dealership who agreed to view the case and call back simply ignored a customer. If the decision was not to share in the cost, he should have owned the decision and notified us. It is incredible that Rob Will did not have the courage to call back and provide his decision.
I finally left a strong message for Rob Will and received a call from Ivan Velko, Sales Manager, who agreed to research the case and call me back. Velko did not call back either; instead I had a call from Mike Kingma, Used Car Salesman. Kingma proceeded to tell me the decision that Audi Seattle-U District would not help with repair costs. I strongly suspect that the dealership reached this decision weeks earlier but no one there had the decency or courage the let us know. Kingma suggested we should have purchased an extended warranty, however the extended warranty does not cover issues in a class action suit; we would have spent more money and no benefits. Mike Kingman lived up to the stereotype of a "used car salesman" -- he was rude, indifferent, and, in the middle of the phone conversation, he hung up on me. Later that day I called and spoke with the General Manager, Miles Richardson, who was no help and did not seem to care that the staff was so dismissive of a client. Our experience with several employees at the dealership shows the lack of decency, common courtesy, integrity, and lack of professionalism of Audi Seattle-U District staff.
It is a shame that Audi Seattle-U District took advantage of a college student and misrepresented the condition of the car to make a quick sale. Even worse, Audi Corporate urged Audi Seattle-U District to share in the cost of repair but the dealership chose to ignore this, showing no "good will" towards a customer. Audi Seattle has lost what could have been a repeat customer in my son, and several others among our family and friends, for less than $2,000 -- their proposed contribution to repair the car. So the moral of the story is never do any business with Audi Seattle-U District or these individuals who will mislead, deceive, avoid, and fail to follow through with their customers. The dealership just hopes you go away. Our family will stay away and we'll encourage everyone we know to stay away as well. We strongly warn everyone about Audi Seattle-U District and its unprofessional staff -- take your business elsewhere!
I bought a new A4 from them through Internet. Everything... - Datmovingsale
I bought a new A4 from them through Internet. Everything was as expected. No surprises on price and they don't try to aggressively sell options in the finance discussions. Would definitely buy from them again.