Great buying experience - ChrisW
I had been looking for a new/used vehicle and a Q5 was one of my options. We had purchased my wife's car there last year and they had treated us very well. I saw a vehicle on their site that had all the options I wanted and was able to schedule a time to go see it and do a test drive. I loved the car and was in and out of the dealership in record time. The sales person Joey was great and the sales manager Matt ( who was the sales person who sold us my wife's car ) was great as well. Answered any questions I had and had everything ready when I came back in a few days to pick up the car. As painless and enjoyable experience buying a car as you could hope for.
Winner of the WORST service award! - Janrut
I took my Audi TT to Larson Audi due to a clunking noise when backing and turning simultaneously. Larson determined that it was a bad wheel bearing, which was a surprise given that the car only has 61,000 miles. Additionally, the noise was a clunking noise, not grinding or howling as would be expected with a bad wheel bearing. The wheel bearing was replaced. I was told that the tires were showing wear and would need to be replaced but that it was not urgent.
I discovered the next day that the noise was still present. I called Larson service center and was told to bring the car in. They had the car for several days and finally determined that the problem was the tires, which they said made chattering and clicking noises. I was also told that I had been advised to replace the tires with my first visit, which was definitely not true. (I have since had the tires checked at Discount TIres, and I was told that the tires still have some mileage on them but will need to be replaced down the road—exactly what Larson had initially told me. Also, it was interesting that Discount Tires discovered that my tires had very low pressure and needed air. Larson apparently did not check tire pressure in spite of the fact that they thought the problem was the tires—after replacing the wheel bearing!)
I sent a letter to Larson asking for reimbursement of the charges for the wheel bearing, a service that was apparently not needed. They refused, and I filed a complaint with the Office of the Attorney General. Larson responded defensively saying that the clunking problem was resolved and that chattering and clicking noise was due to worn tires. There is NO chattering or clicking—only clunking!
The last straw was Larson”s response to the Attorney General which stated, “Mrs. _____ on behalf of her husband has filed this AG complaint....”. The Audi is my car, and my husband had absolutely nothing to do with my requesting reimbursement or filing the complaint. Clearly, the service department dismisses women and likely takes advantage of us when we bring a car for repairs. Beware women!
John Ward - excellent experience - Ame v
My husband and I had a great experience with John Ward at Audi Spokane . Great approach to helping us find the right car . We love our new Audi A5
Classless in Seattle: awful customer service & tactcs - dda
I spent many hours negotiating a $50k+ Audi and when I agreed and said "let's go" their response was "sorry, we just sold it a few minutes ago." Keep in mind that I had been back and forth with the sales rep every 10 minutes or less on email. He kept saying that he had to check with his deal desk so they certainly new I existed.
I presume the person that bought it offered a bigger profit for the dealer. Some would look at this and say yeah, that's business. My experience tells me otherwise. They should have told me there was another buyer and given me a chance to say yes. I know for a fact (or at least from what they said,) that I was the first person to test drive it a few days ago.
I emailed the GM expressing my disappointment. His CYA response was less than satisfactory. I will never step foot in that dealer again, which is a bummer since I have a wife and two kids are that are going to need cars soon and from what I hear sister dealer, University VW, have a similar poor taste in customer service.
I bought a new A4 from them through Internet. Everything... - Datmovingsale
I bought a new A4 from them through Internet. Everything was as expected. No surprises on price and they don't try to aggressively sell options in the finance discussions. Would definitely buy from them again.