Superb Salesperson and Smooth Purchase Transition - 2018 LEXUS NX300 - MORA
We are lucky to have Lisa Borrego as our salesperson. Our new Lexus NX300 purchase was executed very professionally. Lisa never fell short in answering our important questions otherwise she seeked for additional technical advice from the experts until she finds us satisfied. Her answers to our questions were very important basis for our selection. Acquisition of out target new vehicle must meet our daily need requirements. Lisa’s knowledge and suggestions on the vehicle satisfied our inquisitions if not all. Our decision to buy came easy. Our stressfree, down-to-earth salesperson has a convincing honest personality. We named our price for the new SUV where her Manager *Mat rolled down the price *mat for us on our new vehicle ownership with special discount for purchase of accesories on our 2018 NX300.
Lexus of Fife a great dealership! - Lexus RX350
Service people are the best. Always ready when you come in. Service done in promised time. I worked with Ed Lee this time. Very professional!
Thorough Customer Service - mjb
Every time I have taken my vehicles to LHM Lexus for service, I have had a positive experience. The Service agents are very helpful & want to make sure all my issues are addressed.
Offered me free oil changes, won't honor offer - davezern
When I purchased my vehicle from them, the business gave me a Prepaid Maintenance Classic Plan which gave me an oil and filter change along with a multi point inspection for a year. When I called to have that appointment set up, the location said I would need to go to a Nissan dealership because I did not buy a Lexus from them. I went to a Nissan dealership and called the number on the front of the card which turned out to not work. Luckily, the gentleman at the Nissan dealership found another number on the back and after speaking with them, let me know that any Lexus or Toyota dealership would honor my oil change. I called Lexus back and they said they couldn't do it still. I spoke with finance and they let me know that they would have me in their system and that I could get one. I called again, and again, no luck. At this point, I have called at least a half a dozen times and spoken to many people who have told me that the certificate I have is not going to work with them. I spoke with several people there and any one of them could have made the situation better for me by offering me an oil change somewhere else (which I asked about), but no one did anything to help me. I have given them the benefit of the doubt on multiple occasions, but at this point, I am done with them and have submitted a complaint to the BBB. I will also never buy another car from them as I was planning to do with my wife's future vehicle.