Exceptional and very honest service visit. - E True
Exceptional and very honest service visit. Another lexus dealer had written an evaluation stating that our water pump and timing chain cover were both leaking and required over $17,000 in repair. The sales office immediately contacted us to see if wee wanted to trade in the car rather than have it repaired. We decided to get other opinions. An independent shop evaluation said that the leaks were inconclusive and only needed periodic monitoring. Lexus of Seattle completed a detailed evaluation and did not find a definite issue with the water pump or timing cover. They also recommended periodic monitoring, did not charge for the 90 minute evaluation and washed our car. The service rep, Molly Lamb was very helpful and professional. We recommend Lexus of Seattle over other nearby dealers based on our experience.
Read More