Service Department Rocks - TrevorW
Back in mid October I brought my 2012 Mini Countryman S All4 in for routine maintenance. That morning, I got error codes that all the tires were under-inflated, likely brought on by the temperature. I came in for an afternoon appointment and planned to wait in the lobby and just work on my laptop. The lobby is your typical Mini dealership lobby with great snacks and drinks and beautiful bathrooms. Lo and behold as slammed as the service department is that day, they are unable to start work on my car, so they comp me a loaner of a 2018 Mini Clubman and promise to have the car done the next morning. (it's worth noting that Brandon Gloeckner was my service advisor).
The next morning I get a call from Brandon that my car is all ready. I head over in the loaner (which was awesome, and a great sales tactic) and settle up for the bill. Six services were performed on my car and the bulk of the cost was labor. Services performed were: Brake fluid flush/refill/test, replace microfilter, fuel injection service, coolant system service (vacuum drain, fill, bleed, hose inspection, refill), tire rotation/brake inspection, engine oil service (2L of Mini Synthetic).
This all ran me a steep but reasonable 633 dollars with tax. 404 bucks in labor, which I don't even argue with anymore. Be honest. Good mechanics get paid well (as they should). Do you want a guy who is paid 15.50/hr working on your very complex car? Me neither. Total parts amounted to 138 bucks. A cursory web search indicated to me that the part costs were nearly identical to what I could buy them for.
Fantastic service and I will continue to get service on my vehicle here until it becomes unfeasible to do so.
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