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We had the greatest experience with the people at... - Sterling28
We had the greatest experience with the people at Mitsubishi, we ended up purchasing two cars an 2019 Outlander and a 2019 Eclipse Cross. A.C was amazing in all he did for us A.C and Linda made sure we had a great experience. The best team ever.. thank you very much
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Terrible Customer Service in Service Department - Chump1030
I think it's only fair to start off with the expectations that other dealerships and auto service providers have set with me during the past 25 years. When I call to schedule an appointment, after hearing or reading great reviews of an auto servicer, I expect to just simply schedule the appointment, ask for the current diagnosis fee/rate, give the auto description, describe the problem it's having, and if needed, follow up by dropping my car off early - because that's the normal routine when talking with the scheduler, who starts or ads all that information to an account for me. Until today, no one had ever had any trouble going through that routine with me.
I just got off the phone about a half hour ago with "Cliff Slaght" in the service department, who does the scheduling for Leskovar's Auto Service Department. I started off by saying I wanted to schedule an appointment, but first I wanted to describe the problem I was having. I started to do so, but he kept trying to interrupt me - however, I was having none of that, so I kept on telling him what the problem was until I was finished. I then asked him if he recognized the problem, as well as the troubleshooting technique from the Owner's Manual my car came with, and he said he did not. This was a red-flag: typically, auto service department schedulers are familiar with at least most of the basic problems that autos can have, and this was a simple issue: the gears keep sticking when I try to shift from one into another, and at one point, were making a grinding sound. The problem is so simple and common that it was right there in the Owner's Manual, along with a -temporary- fix (and the instruction to have a mechanic actually fix the problem permanently). This part of the conversation told me that Cliff doesn't have any real experience with auto mechanics, and I wondered how he got the job, unless he lied on his employment application and proper verification was not done prior to his being hired.
Cliff then asked me if the check engine light was on. This is an immaterial question for a scheduler to ask, since I had already said I wanted to schedule an appointment. Since he apparently doesn't know much about auto mechanics, I couldn't see why he should ask that, nor why I should have to tell him that, either. Even if he was just taking down notes for the one mechanic they have there, it's irrelevant, because the mechanic ought to be able to go through their routine diagnostic procedure to find out for themselves what's actually wrong. Besides, the transmission is a separate system from the engine, so the check engine light wouldn't come on for this anyway. He didn't even know that much - which is actually a little frightening. When I told Cliff that I didn't remember seeing any such thing, he told me that I should hang up the phone (oh?) and go out, turn on my car (gee, really?), and see if the check engine light would stay on, then call him back (is he stuck in the '90s or something?). This was just bizarre - no rational service dealership would ask a potential customer to do that, nor be so demeaning in telling their potential customer how to do it step-by-step like that. Could it be that Cliff assumes that women are stupid, ignorant, and generally worth nothing more than small children? Who knows, and frankly, who cares! It's not reasonable for him to treat a potential customer this way, period.
I again asked if we could just make an appointment so his mechanic could diagnose the problem for themselves, he first put me on hold for several minutes, then came back on the phone, sounding like he had food in his mouth and was generally distracted, and asked if I could call back in a couple of hours "so we can talk about it." Talk about what? The day/time for an appointment?! This was absurd. The only reason I didn't just hang up the phone at this point was because of the difference in reviews given here and at other review sites for this dealership vs. the other dealerships I'd been considering. It's obvious to me that this dealership has apparently hired an outside firm to write a lot of 5 star reviews for them, written by people who have never actually used the service department at Leskovar on Clearwater. Either that, or Cliff is brand new and has zero idea what good customer service is. Either way, I should have just hung up the phone, shut it completely off for a while, and later made an appointment with someone else (which I eventually did do). I told Cliff that I couldn't see why we couldn't just schedule an appointment over the phone, so he finally did schedule it with me - for an hour after they open next Monday.
I then asked what the diagnostic fee was, then Cliff said, "Can you come in later this afternoon so we can talk about it some more?" This was incredulous. What problem does Cliff have with discussing quick, easy, important information over the phone? He was coming off like some kind of scam artist - very shady. I tried to tough it out, remembering the differences in reviews between this and other dealerships, but was already regretting making the appointment. I wanted to just hang up on him and be grateful he doesn't know where I live, nor the license plate number on my car. This behavior was creepy - what, did he want to try to hit on me in person or something? -What- was going -on- with this guy???! When I told him, "I'm only asking for either your diagnostic fee or your rate, I don't see why you can't give that over the phone," he finally told me what their current rate is, per half hour then per hour (which is exactly twice their per half hour fee, so this was illogical of him to do). He said it could take many hours to diagnose the problem (which he clearly didn't understand at all) and so he didn't know how much the total diagnostic fee would be (which is standard - I did not need to be reminded of this). At this point, I missed those old phones from before the early 2000s - I wanted to literally slam my phone down on this guy's ear! He was treating me like he though I was a two year old, and that's insane. I had stayed calm, rational, and patient with him, even though he was treating me horribly.
By now, nearly a full 10 minutes had gone by - just to schedule a simple appointment, get a diagnostic quote, describe the problem, and try to make plans to leave my car over the weekend so it would be available as soon as they had free time on Monday to work on it. (The next dealership I called had all of this accomplished in less than 60 seconds and was extremely friendly, customer service oriented, logical, and professional; not demeaning at all.) I tried to convey that I wanted to leave my car over the weekend, but Cliff cut me off mid-sentence and told me to bring it in at the time of the appointment and leave a note on the dash describing "all the problems" I was having with my car. I could feel my blood pressure rising at this point. I'm normally a very easy-going, nice, friendly person, and had been so throughout this call, but the reality is that Cliff had completely angered me with his behavior toward me by this time. I calmly asked him, "Why can't your mechanic just troubleshoot the car?" His response was an incredulous, demeaning, "I only asked you to put the problems with your car down on a piece of paper and leave it in your car on the dash! I always do that when customers have multiple problems with their cars!"
If I could have fired him for poor listening skills myself, I simply would have. His boss needs to hire someone to randomly call in anonymously and do an in-house assessment of Cliff's customer service skills, then just fire him when he fails, because he will, it's a guarantee. I told Cliff, "It's just one problem with my car. I'm sure your mechanic can go through with their testing equipment and figure out what's wrong." He again asked, getting more upset, "You can't write it down on a piece of paper and put it on the dash?!" I replied, "I can, I just find this really odd. I've never had anyone tell me to do that before." There was no need for a note, since the time that he wanted me to bring in the car was an hour after Leskovar's Service Department opens.
I should have been able to just come in at the time of the appointment (since he apparently didn't want me to leave my car over the weekend), tell an employee (who should have been opening a new account in my name) what was wrong, so they could put that information into my account, and leave the keys with them, then go on my way and wait for a call with the diagnosis and estimate - like -normal-. At this point, I was imagining that chances were, Cliff would attempt "stacking" (adding on a lot of unneeded services in order to beef up the repair estimate), but since that hadn't happened yet, I tried to let that thought go - but it still brews in the back of my mind even now. I suspect he would have tried that, if given the chance. At any rate, leaving a note on the dash seems inefficient and archaic, to me.
Cliff interrupted me as I was about to ask again about just leaving the car over the weekend (my mistake for breathing between sentences, I guess!), and told me that he would see me on Monday at the scheduled time. This left me with no other choice than to end this very weird, awkward conversation, so I said I'd see him then, then hung up. I immediately called another dealership I'd had previous ho-hum experiences with (but nothing this nasty, at all), and they got me scheduled right in, took care of me, and even showed concern about my travel arrangements after dropping off the car, but I told them I have that covered so not to worry about it! They started a new account for me, took down what the problem with my car was, and, when I asked them about this aspect of things first, they even offered to help me figure out if perhaps I was just using the gear shift incorrectly (this is a new-to-me family-gifted used car that I've only owned for 3 days now). I would love to name who that dealership is, as they deserve all the credit in the world for great customer service, but that would be unprofessional to do in this review. If I, a customer, can have more professionalism than Cliff has, then I think that really says something about his poor customer service skills.
I can't recommend using Leskovar's service department. I think people need to know how they'll get treated (I suspect this is true particularly if customers needing auto servicing are female) by Cliff, if he's still working there by the time they need their autos serviced. This is important because Leskovar also sells cars, and it's easy for people to just go back to the dealership they purchased their car from in order to keep it maintained and serviced. While the price quote for the service was lower than the next dealership I called, honestly, I think this is a case of "you get what you pay for." It doesn't sound to me like a person will really get a good deal if they use Leskovar's Service Department - at least not if you're a woman. I have no idea how they treat the men who call in asking for the exact same things I was asking for, talking to workers like Cliff as rationally and calmly as I did. It's amazing. You can be minding your own business out in public, say, at the laundromat or wherever, and some random guy will come along, who you don't know, and demand that you "smile more," repeatedly, because men apparently take that as being some sort of "approval" of them in some sort of sexual way, or whatever (at least according to a number of them out there). And, yet, when you DO "smile" (over the phone), which I did do -- I called in very nice and happy and all of that... What do they do? They think it's their business to turn your smile upside down, try to ruin your day if they can, and basically treat you like you're of no real value to them at all. That's what happened here, and I have no reason to believe that Cliff being a misogynist had nothing to do with his behavior toward me. He never would treat a man that way because he knows that, if he did, that man would -not- take it lying down. Well, neither will I.
I called Cliff's boss to discuss it with that person and to cancel the appointment made. Whoever that is, they have not yet called back, in all the time that it's taken to type this up. I type 69 WPM with 0 errors, when tested. I'm now at 2363 keystrokes. You do the math.
I can proudly say that the service I received today was... - Cander
I can proudly say that the service I received today was very satisfying. I've had service here before and they are very friendly and courteous. My Tech was Dean, thank you Dean
Great Leadership - Eclipse
The team was able to assist with my transportation needs. I would recommend to anyone looking for a team that cares. Andy Carter wad awesome.
Outlander recall repair - cl
Just had Karmart Mitsubishi do the recalls on my Outlander, couldn't have been nicer to deal with. Chris the service manager is exceptional at her job, from scheduling, contacting me about parts, greeting me and handling co workers she is excellent at her skills. She communicated very clearly and took care of me like I was family. Can't say enough about the service at this place. Did a great job on the repairs without up selling pressure and even washed the car and vacuumed it out! Will definitely be back again...
Brad was very professional...and excellent knowledge of... - llpreston01
Brad was very professional...and excellent knowledge of the vehicle..got us a very good deal...went over everything in the vehicle and was very friendly..
They played the "we screwed up the financing... - Piobaireachd
They played the "we screwed up the financing paperwork" game when I purchased the truck. After a couple of calls, I mentioned that this felt like predatory lending and suddenly the paperwork was just fine.
They screwed up servicing the truck five times.
Do yourself a favor and avoid these clowns.
I had gone to Bruce Titus of Olympia in search of a... - Donhobbs1982
I had gone to Bruce Titus of Olympia in search of a family vehicle. I met Mike Brown who showed me what they had available. Mike put me in a 2010 Pathfinder which is absolutely perfect for my family. With no hassle and very little work and time on my part Mike was able to put me in my vehicle for a a very reasonable price that fit in my budget. It was a very enjoyable experience and was well worth the trip. Mike also has gone the extra mile to call me a few days after my purchase to check if I was satisfied and happy with my purchase. I will definitely recommend anyone in the market for a vehicle to speak with Mike as he has made me an extremely happy person with my purchase and definitely put forth the extra effort to put me in my vehicle. The service, friendliness, and effort was outstanding!!
Alan Webb Mitsubishi