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We purchased a used vehicle from George Gee and worked... - Steve D
We purchased a used vehicle from George Gee and worked with Lonnnie Mellor. He was very responsive, personable, and comfortable to do business with. We would recommend him to our friends.
Mike McCoy, Service Manager is the best! He goes above... - Cchris295
Mike McCoy, Service Manager is the best! He goes above and beyond, is friendly, helpful, communicative, and works with you to resolve any service needs!
Refused To Order Airbags For Acura Recall - smspire
I received a recall notice for the air bags in my 2003 MDX and called Acura of Bellevue Service Department 13424 NE 20th St, Bellevue, WA 98005. The scheduling rep put me on hold then came back on and told me that Acura of Bellevue didn't have any airbags for my MDX nor did they have any plans to order them. I asked several times during the call for Acura of Bellevue's Service Department to please order the recall parts, (my understanding is that a recall part is no cost to the dealership), and the scheduling rep refused. Acura of Bellevue is a very poor representative of the Acura brand. I called Acura Customer Relations who found a dealership service department 17 miles away who was able to complete the service. This was all very inconvenient.
Not sure I will come back. Had a bad experience at Tacoma... - LeroyTheLips
Not sure I will come back. Had a bad experience at Tacoma Acura so went to Seattle. Bought a new 2017 MDX and love it. Have been taking it to Seattle for routine maintenance since I bought it. Took it in today at 24K mile service. Told them my concern of the tires. On the way home I got a flat. Not their fault, but I took it to T&T Tire in Tacoma. They fixed it for free but told me 2 of the tires had tread that was starting to come off all around the circumference. I contacted Seattle and told them that they told me my tires were fine. Guy, Brent, just said I will talk to the tech but if I had any problems with the tires I should contact Continental Tires. He said I should have the warranty. Which I don’t and didn’t come with any paperwork with the brand new car. He did nothing to rectify the situation. I am talking about tires with 24,000 miles on them in 4 years! Now I doubt the work they said they did on my MDX. I think I’m done with dealers. I will take my vehicles to local mechanics instead. Very disappointed.
No new sales but great service department - mike636
I purchased my last new Acura from these guys a few years ago and the dealership has been bought by Autonation since then so I can't comment on the sales department but I have used the service dept a lot and have always been pleased.
Multi point inspection - EaglesOwntheSky
Took my car in for an hour and a half, $230 multi point inspection for a car I was interested in buying. The car had a light on for the ABS sensor, but they refused to run a computer on the vehicle to get a code. They told me I had to pay $140 for a diagnostic. I didn't pay you $230 just to look at the dash. I paid you to figure out what was wrong with the vehicle.
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
I advise you to go somewhere else. These guys will... - Thekuddy240
I advise you to go somewhere else. These guys will consistently lie to you! I had a mazda 3 through them and less than 24 hours the started to break down. The transmission control module went out. They did fix it. A couple of weeks later the suspension system in the front was toast. The did replace the front struts but refused to try and take of the back. A couple of weeks later the car was having an issue with staying straight on the road. They held my car for 3 weeks and didn't even touch my car. I decided to switch to the loaner car that I was in. They car was great until a few weeks later the transmission started having a shifting issue. Mind you I had purchased an extended warranty and they refused to even try and fix the issue. They didn't not have any paperwork stating what was done with the car. They sales guy Brandon totally ghosted me when I asked about it. They apparently do not want to do any type of warranty work. So if you do get a car through them just be prepared to have a lot of problems!