921 Washington SRT Service Centers

Terrible service department. - Medinger84

Terrible service department. Took car in for engine problem. They replaced sensor. Got it home and car had same fault. Took it back and was charged $250 with no effort to fix problem.

Its great until you bring your vehicle there for repairs. - starprin

Its great until you bring your vehicle there for repairs. Our Dodge Ram has been sitting there for NINE MONTHS! 9 months and barely any communication! I was patient for the first SIX months, I am no longer patient. We begged for communication so we could at least know what was going on! It is sitting with part of the motor on the front seat with DUST! I am angry and I will be contacting a lawyer! I would give negative stars if I could. This is beyond horrible customer service.

Do not recommend using the service department! - Meganrazey

Do not recommend using the service department! We had a coupon and decided to try having the oil changed there. We booked an appointment for 10 am. They were great and let us drop off our vehicle the night before. Well 3pm rolls around and no word yet in the car being done. We called and the guy didn’t know and says he will call back…. 45 mins later we call again and he still didn’t know. Lucky he did find out it was done. Go in to get the car and give the coupon we had mentioned and they refused to take it! They do have a sign posted below where you stand to check out but the coupon does not say it won’t be honored at some locations! Absolutely awful experience and now we are out more money than expected. Heck the coupon even says it’s for Yakima but they won’t take them!

I bought a 2008 nissan altima with 27k miles on it. I... - gina_c29

I bought a 2008 nissan altima with 27k miles on it. I found the car online, and drove a hour and half to get this car. Two days after i bought the car i started to hear a knocking sound coming from the motor. I took the car into Bremerton Nissan which was closer to where i lived, and they advised me that they DID hear a knocking noise coming from the motor and they weren't sure what it was. I called Younker who was more then happy to take a look at the car and fix the problem. They called me two days later and said they COULDN'T hear the knocking noise at all. They stated that it was normal for a 2.5 to be louder, and that they coudn't find anything wrong with it. This statement was very hard to belive when the day before that a NISSAN CERTIFIED TECH said they DID hear the noise!!!!! I then got in touch with Nissan in Bremerton, who has been nice enough to print out documentation of the knock that they heard, and sludge that they found in the motor. I would never recommend Younker Nissan Renton to anyone who doesn't want to be lied.