921 Washington SRT Service Centers

Poor Communication, Wasted My Time and a Day of Work - Matt Sinnes

First off I would highly recommend buying a vehicle from this place as we had a great experience. The Service Department, on the other hand, was awful. About 2 weeks ago I took my truck to get the tires rotated at Les Schwaab. The manager came to me and said they could not get the wheel off because the lug nuts were so tight and suggested I bring it back to the dealer. I call the Service department, let them know the situation and made an appointment. When I got there they said they would have to order me another rim because the other one is stuck on there and they would have to ruin it to get it off. All in all so far not a big deal everyone makes mistakes. They said they would order the new rim and call me when it came in. I got a call the very next day asking to come back down to the dealership because they messed up and needed to get more information on the rim. No apology or anything for me having to take time out of my day to go down there. I get down there and wait an hour. They come out and said the wheel should be here in 3-4 days we will call you. Six days go by and I have not heard a word from these people. When I called I talked to a very nice young man who said he was sorry nobody called me and that the rim came in the day before but they were booked that day and could not get me in until Tuesday. I asked how long it should take when I was there he said no longer than a couple of hours. When I came in for the appointment I got to the service center at 7:45 AM for my 8 AM appointment. My truck did not get done tell 1:30 PM in the afternoon! I went up and asked the lady I was working with and all I got was a bunch of run around answers. The best answer was "well we did not have the correct weights to balance your wheels so we had to run and go get some." No apology. Not only did I waste an entire day but the communication throughout the day was horrible. I should not have had to go and ask them what was going on. I am a very forgiving person but this was a horrible experience. I did not have to pay for anything thank goodness but the communication should have been better and I should not have had to sit there for five and a half hours. They have loaner car programs for a reason. At the very least tell me to just drop it off and have me come back later in the day. I would not recommend anybody going and getting service at this dealership.

I took my 2006 Mercury Mountaineer in for service, My... - petylite

I took my 2006 Mercury Mountaineer in for service, My main concern was the stereo radio which has a 6 disk CD player quit working, I was told that it would cost $299.00 just to remove the radio and then it would be sent to the manufacturer to be fixed and that it would take at least a week and the cost of repair was up to them. I has already paid for the services needed and a couple of extra things it needed at a cost of $250.00, I am going to go back to Toyota!

Great buying and service experience - saraschick77

I purchased my car here in 2014 and had a great experience. I have been bringing my car here for service since, and had good experiences. Recently I had to have my car towed to the dealership for service, as I had two flat tires. Unfortunately for us, the flats happened on Christmas eve. Jason, the service manager, offered to stay open later past when they were closing early to receive our car - wow! That didn't work out due to the tow, but it was so great that he offered. We brought the car there on the 26th, and after some initial confusion with a service writer that wasn't 100% up to speed on tires, Jason took charge of the car and made sure the tires were repaired that day, and at no charge. He also helped us with a spare tire kit (not provided with the car when we bought it, it only came with the repair kit) to make sure we were being proactive to not have this issue again. Jason went above and beyond helping us, and provided great customer service. We will be bringing our car there again for service.

I’m not one to write reviews especially if they are - Grace

I’m not one to write reviews especially if they are negative, I always just part ways. But the experience I just had at this Volkswagen was the worst. Sales Advisor Blake thought he was doing his job his delivery was so cold. Not friendly at all and I would rather go somewhere else than get my car serviced at this location.

Great customer service!!! - TJ

I was assisted by Deisy@Volkswagen of Tacoma. Her customer service and care for the service she provided was above and beyond. She was very knowledgeable about the services my car needed and carefully explained everything. Keep up the great work!!! I so appreciate you!

They did the right thing - DrCJames

Car was originally repaired but mechanic missed something major. They towed the car back and repaired for free. It was impressive. Rex was the service manager and was wonderful

Our 2014 Honda Odessey had a terrible rattle at the back. - brent.vicky

Our 2014 Honda Odessey had a terrible rattle at the back. With their terrific service dept. they found the problem, fix it, and do we ever loved the quiet once again! A shout out to Jimmy for keeping us informed and getting us taken care! Even to washing our dusty van,( it was the gravel road we drive on that had caused the problem) and making it look new again! We really like this team, and take our Honda here to be serviced regularly.

Terrible - Disappointed

Salesman made lots of promise's but has not followed through with any. Supposed to get the battery replaced but has not. Supposed to receive a free first oil change but they're never available. Only got one key for the vehicle I purchased and it doesn't work on all the locks and it's broken so it won't stay on a ring. They bent me over and on this purchase

Working with West Coast was a great experience. I was... - Rcdevilliers

Working with West Coast was a great experience. I was given a good deal on my truck purchase and the service department has done a great job repairing and servicing the various vehicles my wife and I have. I recommend them