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excellent service from entire staff. service advisor was... - hillbilly1225
excellent service from entire staff. service advisor was very attentive to me needs and problem was solved quickly at a great price. tech completed repairs in timely manner.
I looked for a Brownstone Metallic suburban. I has one... - Sue Ellen
I looked for a Brownstone Metallic suburban. I has one flight and two rental cars to arrive at Matheny Motors in Parkersburg, WV. My purchase is exactly what I wanted. The dealership’s service was Five-Star. Thank you again
As long as it is easy for the people to say the right... - Matt Henley
As long as it is easy for the people to say the right thing, they will. When they mess up, you will be left holding the bag.
I told them I needed NC weighted plates that would cost more than a car plate, I was told the ~$76 plate fee would supply whatever plate I need and it would be included. I explained that weighted plates cost a lot more than car tags and was reassured that the weighted tags were included before I signed. Of course, I get a call from the dealership wanting me to pay the difference. After talking to the General Manager, I was told there was nothing he could do and he would talk to his people about making promises like this. It's a bad manager that openly stiffs a customer AND blames his employees. I could have gone to a used car lot and been treated like this!
Absolutely the best people in sales and service. They... - Shadow
Absolutely the best people in sales and service. They strive to make sure the customer is pleased. I enjoy looking over inventory and talking to Dennis.
They treated me with respect and was fast and efficient... - bostic65
They treated me with respect and was fast and efficient with my car. I would recommend them to everyone who is looking to purchase a vehicle.
I sold my vehicle on 8/28/2020 called to cancel my... - Marie
I sold my vehicle on 8/28/2020 called to cancel my extended warranty.
Just called dealership to find out that they did not cancel it until 10/20/2020.
Always had poor customer service with them over over issues as well. Do not buy vehicles from them.
Finance manager would NEVER return any of my calls. Had to speak with a salesman every time I called
After bought truck iv had 6 days and every thing breaking... - Mikecook
After bought truck iv had 6 days and every thing breaking on it and they now say they not fixing. It was used but could help. All light now are on dash and they wont help me out when I just bought the truck. I now it was as is but I spent 20000 on truck.. The mirrors broke 30 min after leaveing the lot.. They fixing them . had be broke befor I bought... They detailed it badly ..
Saved me. - SMH
I bought a car at Premier in Granville, WV. I was in an accident and had the car repaired at a local body shop. unfortunately there was an electronic issue after and called Premier to get it repaired, I was told by Premier to return it to the body shop.
A friend Suggest I contact Astro @ Exit 132 Buick GMC, I did and they made an appointment for me within the next couple of days, they realized it could be a safety issue. they evaluated the car, called me at work and advised of the issue and order the part immediately. Within two days, my car was repaired, it is working again and It is safe for me to drive.
Thank you Astro @ Exit 132 Buick GMC, for the repairs, quick and friendly service, taking the worry away from me.
Thank you, Thank you, Thank you
It was okay - Staciedl05
Had major problems with one of the salesmen however.. the manager did everything he could to help. Not exactly what I was expecting but I am content with the service from the management.
Salesman respectful and very helpful with the new car... - Happyplace31
Salesman respectful and very helpful with the new car experience teaching use of n maintenance schedule. Multiple follow up calls and more training. Have never had such a positive experience
Service - Jeanette Barker
Great customer services, Pete, my service manager is prompt, honest and explains any issues I may have.
My mechanic is the best. I have went to Mosses for 15 years. Those guys are great!
in and out quickly, no waiting, i use this dealership... - billlane
in and out quickly, no waiting, i use this dealership exclusively and will probably buy my next car here. they are close to my house and easy to reach
Excellent Dealership - JC
I bought my Toyota from Opequon Motors approximately 2 years ago. Mr. Jeremy Adkins was the Sales Pro that assisted me on the day that I bought my car. I was surprised at how quickly and smoothly the process was with his help. Overall, I had a very good experience and would recommend Opequon Motors to any and everybody.
Horrible. Just Horrible! - Sharebearz
I came to this dealership with over 12,000 saved up for a vehicle, but with little established credit due to being younger. The dealership forced me to be the co-buyer on a car that was 20,300.00, and had me put someone else first on the loan. I had money for over half the price of the car, and was employed at the same job fulltime for over 6 years at that time. They also lied on the paperwork to the loan company (which I told them not to) which made us have a horrible time trying to fix it. I was also told the $300 extra on the vehicle was due to my credit history and an additional charge for me to pay. Then my credit was ran to additional banks (I have credit monitoring) after we already had the vehicle, and signed the loan papers due to their lying. All without my permission of course. These people was crooked in every way possible. I WILL NOT do business here again, and my credit is awesome now. You violated Fair Lending Acts and could had been sued. Thanks to your company I studied on loans so much that I now work in that field.
Long time customer - Darrell B
Great people to work with. Works to find us the right vehicle for us. Negotiates well and backs up prices with all deals available. Thanks for good service.
Awesome service! - valdurr7
Awesome service from sales to servicing the vehicle. I would recommend this dealership to everyone! They are there for the people not the monetary incentives!