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Love my Kia but very disappointed in the service... - lisatate428
Love my Kia but very disappointed in the service department at Barboursville, where the car was purchased. Have dealt several times with the Charleston/South Charleston Service Department and found them to be friendly, efficient and fast. I relocated and started using the Barboursville service department in 2020 and have found them to be dismissive, inefficient and rude to the point I would not purchase another Kia from this dealership. Service writers acted as if each time I entered the dealership, I was a bother to them. Did not smile or act friendly in any manner. Most recently went for an oil change and asked that the 91,000 mile inspection be done as well as tires rotated. Mentioned the car had a vibration and was quickly told they could not look into it then and I would have to make an appointment approx one month away. Upon checking out I did not receive any indication that the inspection was done and was specifically told my tires were fine. Upon further investigation the next day by a local garage it was found that the car had a broken belt in a back tire. A new tire was purchased, but the vibration continued. The day before my scheduled appointment in Barboursville on June 16th, I called to tell them I was also having a problem with the air conditioner. I was very quickly told my car was given a three hour appointment time and the air conditioner could in no way be looked at until another appointment could be scheduled in Mid September two months away. He also rudely informed me that it would not be covered by warranty, though this is something I did not ask. As far as the warranty I was informed that though I purchased the 20 year 200,000 mile warranty, nothing on the car other than the engine and drive train were covered past 50,000 miles. At this point I admit I was getting aggravated and asked the service writer why he had to be so difficult and that each time I had been in the facility, it had been a nightmare, unlike my So. Charleston/Charleston experiences. He informed me he was under "stress" (who isn't) and only had three technicians. He then quickly put me in my place and stated, "If you don't like it you can take your car back down to Charleston." In spite of this rudeness, I kept the appointment, since I had waited one month, only to be told the vibration was being caused by a front tire broken belt, that had also been missed when the tires were reportedly inspected, aired and rotated. Though I was not able to get back to the dealership before they closed, I paid the 450+ bill and asked that the keys be locked in the car and it would be picked up later. The car was left at the dealership over night and when it was picked up the next day, it had been left in the lot with the doors unlocked and the keys laying in the floorboard for anyone to take. On a final note, I did ask the service writer who was in charge of the department and he told me it was Blake Miller who would be back in the dealership on Monday. As I said, I love my Kia Optima which I purchased in Barboursville in 2018, as a new car. I had been considering trading it in on a new Kia, but after this interaction, I would not recommend purchasing from Dutch Miller Kia if you have to use the Barboursville Service department.
Positive experience, but not perfect. - Happynurse101
I actually really enjoyed the store, however I wanted a used vehicle, not a new one. And the sales staff kept pushing me to buy a used one. My old car (1999 Chevy Malibu) was on its last leg, so my husband and I decided a trade in was the best answer. It smoked all the semis out on the interstate from our house in Ohio to the dealership. They gave us top dollar for it, and actually found us a used Kia sorento, 2011 they just took in on trade the day before. I'm a nurse, so I needed a 4wd or Awd vehicle. They actually took $1000 off of the Kia to get it in the rate we needed. The car is amazing, I love driving it. The customer service ended up being fantastic, even after the first aggravation of them wanting us to take a new vehicle. They handled everything in the process. And because we bought the Kia right after they took it in, it had not yet gone through safety check it cleaning, but they let us take it anyway. As soon as we got it home I took it to my mechanic for a thorough systems check and best detailing package. The vehicle is in perfect condition and I could not be happier.
Every once in a while someone is going to have problems. People are human after all. But our experience was completely positive and a huge blessing.
My experience at nissan’s service was incredible and it’s... - Ce90508
My experience at nissan’s service was incredible and it’s all thanks to jerry dowell, you all need to give that man a raise , so polite, very understanding & helpful.
The older lady in the service department is complete rude... - Haley
The older lady in the service department is complete rude and has terrible customer service. I definitely will not have any future work done by Dutch Miller due to the lack of professionalism that I have experienced over and over again. I have been going to their service department on and off for 5 years with mixed reviews about their customer service. After my last experience I will not be going back.
Buying experience - Justwantedtobuyatruck
Worst truck buying experience of my life. The truck I was sold was faulty and they couldn’t or wouldn’t fix it. I took it back 3 times. They also quoted me a price for an extended warranty and then listed it at $ 1,000 more on the paperwork. There are a few other things I could list that were quoted at one price and then listed for a different price on the paperwork such as the payment and the payback amount. I strongly recommend you avoid this dealership. I have never written a review before for anything but this was an absolutely terrible experience that has still not been resolved.
Super nice people and an awesome place to buy a car!... - hannah_wiant
Super nice people and an awesome place to buy a car! highly recommend them! I traveled from PA to buy a car from them well worth it!
Poor maintenance dept - Danny123
Installed 10 qts of oil (should have been 5 qts approx) on my 3000 mile oil change for my 2018 Subaru Legacy. Might have caused internal engine later. Only time will tell.
I always took our 2006 Sedona to Warner for regular... - RobStu
I always took our 2006 Sedona to Warner for regular scheduled service and they were good. Recently “one month ago” I had it checked for an oil leak. I was told it was the oil pan gasket. I said go ahead and fix it, 170+ for that. I was assured that’s what the issue was. It’s still leaking oil, I took it back. They pulled it in the service bay and in less than 10 minutes pulled it back out and said it needed 1100 worth of repairs. I couldn’t even get the 170 back that they stole from me. I’ll never return to this dealership for anything and I wouldn’t recommend it to anyone. WARNER KIA OF PARKERSBURG, WV are dirty scammers playing the old bait and switch game. They’ve lost me as a customer forever.