Awesome Experience! - Merwin
I knew what I wanted and Andy helped me get it! Thanks so much! I am in love with my new Sorento! Great experience from start to finish.
AWESOME DEALERSHIP! - Anonymous
This is by far the best dealership (Sales & Service) I have ever dealt with. The entire safe staff is friendly and always very helpful.
Great service - Satisfied in WV
Cole Subaru made buying a car easy. .Mr. Colombo was very diligent and found the car that I needed. He even reviewed all of the features of this new Forester.
Poor maintenance dept - Danny123
Installed 10 qts of oil (should have been 5 qts approx) on my 3000 mile oil change for my 2018 Subaru Legacy. Might have caused internal engine later. Only time will tell.
Horrible - rusty ford
Can't say anything positive at all ..Lousy service and quotes for their service is outlandish. They seem to think customers have bottomless finances. They are horrible.....absolutely horrible
The old bait and switch -and a bad deal! - green acres
The offer was higher than the price reflected on the internet, and the trade in was below book! Left us sitting for over an hour for that! Terrible experience. The salesperson was not all that helpful After they had practically begged us to come in and promised a great deal, once we got there no one seemed to have a clue that we had an appointment, the offer was terrible and the salesperson was not very helpful. We felt misled, lied to, and our time wasted. I will not purchase from this dealer again.
Positive experience, but not perfect. - Happynurse101
I actually really enjoyed the store, however I wanted a used vehicle, not a new one. And the sales staff kept pushing me to buy a used one. My old car (1999 Chevy Malibu) was on its last leg, so my husband and I decided a trade in was the best answer. It smoked all the semis out on the interstate from our house in Ohio to the dealership. They gave us top dollar for it, and actually found us a used Kia sorento, 2011 they just took in on trade the day before. I'm a nurse, so I needed a 4wd or Awd vehicle. They actually took $1000 off of the Kia to get it in the rate we needed. The car is amazing, I love driving it. The customer service ended up being fantastic, even after the first aggravation of them wanting us to take a new vehicle. They handled everything in the process. And because we bought the Kia right after they took it in, it had not yet gone through safety check it cleaning, but they let us take it anyway. As soon as we got it home I took it to my mechanic for a thorough systems check and best detailing package. The vehicle is in perfect condition and I could not be happier.
Every once in a while someone is going to have problems. People are human after all. But our experience was completely positive and a huge blessing.