Service - Sam
The service gentleman, Chinlin, was great. Prompt care, thorough explanation. Work was quick updates installed, car was washed,what more could you want or need.
Great buying experience! - ksherschberger
Thanks to Paul and everyone else at Audi North Shore for great service. I was a bit nervous about buying a car from out of state, but Paul and team were very helpful throughout the entire process. They made sure I had everything needed and went out of their way to pick me up once arriving in town. I will definitely be contacting this dealer when it is time for my family to buy our next Audi, even though we live the next state over.
Poor customer service - Convertible gal
My first poor experience was when getting my spare tire fixed. They called when it was ready so I went to pick it up. I got there, and it no one was available to help me with it! The young girl at the reception desk had to help me get it in my trunk!
Twice have given my part away to someone else before my scheduled appointment to replace an airbag due to a recall! After the first time, I was supposedly put on a waiting list. After not hearing from them for two months, I called and they had the parts, just never bothered to call! I made a second appointment, and the same thing happened. I got a call the day of the appointment that they no longer had the part. I’m supposedly on a wait list again. Ridiculous! They are the only service dealer in the area so they can get away with this.
First Audi - rubster
Dealt with Gerard Torres and A.J. Got the deal I wanted on an A6 3.0 . Both were helpful. Gerard went out of his way to follow up after my first visit. A.J. put the right deal together to work the purchase out. Wire transferred the difference between the trade, Matt Dosemagen made this a smooth transition. So far so good.