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Service issues - Lalalate
I had no issues buying my mini at IA. In fact it was really quite easy. Felt good, felt happy and felt that my purchase was a fair price. What I didn’t know is how poor the service would be. I bought a used 2002 mini in 2003 from EVS and have been a customer of IA for 16 years now. Unfortunately I can’t schedule maintenance, I don’t get return calls to schedule maintenance and when I finally did get someone it is not until 8/9, which is 15 days out. My first message was to Tim Timmerman, who I have never received a call back. I tried requesting online and today my husband called and was told he would get a call back and never did. Now that we are going on 6 weeks from my first request, I truly NEED service and will be taking it somewhere else. While my fist mini was purchased at EVS, THIS mini was purchased in 2012 at IA. Not sure what is considered loyalty, but I am truly done with IA after 16 years.
Couldn't ask for more - MLynch
Saw a used car offered at this dealership's website, and jumped at the chance to take if for a test drive. The staff were incredibly friendly, got the car out of their detailing service and ready for a test drive quickly, and let me put the car through some relatively-aggressive paces on the test drive. When I decided to buy, the staff were fast and got everything sealed within an afternoon, including trading in my old car and receiving credit for it.
This is actually the second time I've dealt with this location (the previous was for a Hyundai), and they were just as good the first time as they were now. Overall, I was very happy with the service and product I received.