New to me - Traci
Walked in and was prepared to buy a new Mustang. Dealership had none at the time. Jeff showed me a used Mustang that was traded in. No pressure from him to purchase anything that day. I wanted the car and Jeff made it happen very quickly. Very easy to work with. Entire team is very friendly. I would deal with them again.
I buy all my cars here. - Amf77
I always work with DJ. I’m pretty difficult when it comes to what I want in a car. Never any pressure to buy, and the cars are priced fairly well. DJ always knows if I like a car or not and tries to show me ones he thinks I may like, and will work with me for weeks or even months to find what I want.
Family friendly - Jeremy Tweten
I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.
Service - Sam
The service gentleman, Chinlin, was great. Prompt care, thorough explanation. Work was quick updates installed, car was washed,what more could you want or need.
Friendly and Accommodating - Drew S.
Shawn is always accommodating on a Saturday for an oil change or bulb replacement. Super friendly, fast and complete work. The only location I trust with the Red Rabbit!
Horrible Service Experience - nikkileigh85
Went in for new tires and service on October 18th after being told about the VW service Credit Card and Mail in Rebate for service. This dealership advertises the card all over their shop and on the sales floor, yet NO ONE knew anything about it when I presented it for payment. After weeks of going back and forth with them they finally were able to charge the service to the VW Service Credit Card as promised and advertised. Now the statement for the card says that they finally charged the service on Nov 28th! And now the rebate is getting denied because the service date does not match the date on the statement.
Good service, but no openings for 12 days - vwgolfowner
We bought an almost new loaner VW Golf AllTrack from the dealer. We've had 2 service appointments and the service has been good, but it's taken forever to get an appointment.
Even with a Volvo things were great. - lornie
I have taken my car to Boucher Volkswagen of Franklin a few times and I have been impressed with the how friendly the service dept. is and the communication throughout the time the car is there is great. They get the work done properly! I am not one to write reviews, especially for a car dealership, ha. I just want them to know I appreciate their work. I chose them originally from a referral from a family member. Even if I have a Volvo they were happy to see me and took great care of my car. ! I had always worked with Alexandria Cornella, but this time she was not there and I worked with David Eichstaedt and one other that I don't know his name , they are all professionals that did a fine job!! Cost factor was not a issue and was very fair.
Service is Terrible! - AE
I bought a brand new Jeep from this dealership (pretty good experience). On my last oil change, I got 20 miles down the road and I had no oil in my car! Took them over 2 hours to come out (said they had sent someone multiple times but clearly never did). Unfortunately my service experience was so bad that I will never buy another vehicle from this dealership again!
Be careful the service department is practically a scam... - tdial
Be careful the service department is practically a scam department. I should have learned my lesson years ago when they tried to charge me for a warranty repair.
I have also attempted to buy a new car here but was turned away sales people that would not listen. They also quoted me a good price on a car, come to find out it was a lesser equipped model that I was not interested in.
poor service. rip off. - Boe
Very weak warrenty. Looks better on tv than what the dealer owners actually stand by.
Inconsistent mechanic inspections and or shady work.
Have not had any positive experience at all after the initial purchase of our vehicle.
Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time.
However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion.
I Don't forsee this dealer being around with a good reputation for much longer.
Im giving a negative response based on several negative experiences.
I hope this helps you .
I had some major car problems and they were able to get... - hks
I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.
I WENT THERE TO GET A VEHICLE EMISSION TEST FOR MY CAR,... - unsatified39
I WENT THERE TO GET A VEHICLE EMISSION TEST FOR MY CAR, THE SERVICE LADY WAS VERY RUDE,SHORT IN HER WORDS AND NOT VERY FRIENDLY AT ALL. SHE ACTED LIKE I WAS A BOTHER TO HER. I NEVER SEEN SUCH RUDENESS BEFORE. IF LYNCH DOES NOT WANT PEOPLE TO COME THERE AND GET THERE VEHICLE TESTED FOR EMISSIONS, I SUGGEST THEM NOT TO DO THIS LIKE OF SERVICE, BUT OF COURSE THEY DO GET PAID FROM THE GOVERNMENT TO DO THIS KIND OF SERVICE. THERE CUSTOMER SERVICE IS VERY POOR!!!!!!
Helpful, friendly, no-nonsense service in buying a car. - Kris
Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock.