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Boucher provides great customer service! Annica is... - CARTHAGENICK
Boucher provides great customer service! Annica is always helpful from making the appointment, arriving, explaining updates on service and checking out. The waiting area is comfortable and clean as well.
Top Reviewed Service Specialists At This Dealership
Service Writer - Mazda & Kia
Brian explained to me everything I needed to know about... - OKSANANAKONECHNA
Brian explained to me everything I needed to know about my car repair and its price. Very professional, polite and understanding. Thank you very much.
Easy in and out every time, the lube staff always does an... - HALEY.CRAFT
Easy in and out every time, the lube staff always does an amazing job taking care of my car. Will be coming back to these lovely people!
Fixed Ops Manager
Great service, everytime I deal with the service... - NILESANDBESSIE
Great service, everytime I deal with the service department I leave satisfied. Mark, is a great addition to the service department. He is kind, considered and courteous when I enter act with him. Great job. L
Bought a new VW Jetta in Oct. Have ran into an issue with... - brett J.
Bought a new VW Jetta in Oct. Have ran into an issue with my panoramic sunroof exploding/shattering. Luckily I am able to bring my car back to get serviced and repaired here. Jeff G was my sales man that sold me my new car and I would highly recommend him if you ever stop in to purchase or even ask questions on a vehicle. He truly cares and wants to see you satisfied. Joey is the VW rep and he has helped a ton and got me a car to use while my repair is done so I can make it to work and back no problem. Thank you for caring. Thank you for helping! Would highly recommend getting your next VW! Get service overall :)
Dan the technician and the woman at the desk were both... - Satisfied customer
Dan the technician and the woman at the desk were both Polite and efficient. Went the extra mile explaining things to me. Worked with my schedule. My car looks great!
Stay away at all costs - Nicholas Johnson
4/22/19, Service Department Complaint (Umansky Motors of Milwaukee, WI): I was scammed, un-satisfied and thoroughly upset with the finger pointing customer support and will never go back. Stay away at all costs, get your work done somewhere else.
I purchase my 2013 Volkswagen Toureg in 2016 from Umansky Motors of Milwaukee, WI with 20k miles, Certified Pre Owned. The salesman was phenomenal and my experience was memorable. My vehicle now has 65k miles and I have done all servicing at the dealership (every 9k miles). The service was great up to my last visit which was accident related. Someone had backed into my driver’s side door and majorly dented it so I took it to Umansky for the repair. When the initial work was completed (driver’s side door replaced) I did not notice or report any issues since I had been traveling for work and was not using the vehicle. I drove the car roughly 50 miles before noticing a problem. The left speakers were not working and the radio was cutting in and out. I took the car back to the dealer to be fixed. At first the service department said “we see this all the time, it can’t be accident related ect.” Insinuating they knew the cause before they looked at the vehicle. They charged me $80 to diagnose the problem which I agreed to but they did not find the problem. They then charged me another $450 to do a further analysis to find the issue. I then called the director of operations explaining the situation and was told the fee would be waved. They came back to me saying the problem was an “internal failure” to the radio unit and the entire thing will need to be replaced for $1,800.. Before I took my car here, I had NO issues. They worked on the left side of the car, now the left side of the cars electrical has problems. It is all too coincidental and I cannot prove that their worked caused the “internal failure” so I have taken my vehicle back without repair and will not return ever again. I suggest you read this with sincerity and stay away from the service dept.
Learn from my mistakes - stay away from this place. - Stacey K
Do not get work done here. Sure, they may seem nice enough and professional, and maybe people have thought "wow, they are thorough", but they do not stand by their parts, they do not stand by their work, and all those problems they found in that inspection? Yeah, they probably don't need done.
I went to Broadway Automotive last week because I was having a brake issue. I had just had all 4 done, pads and rotors, in November, less than 13,000 miles ago. I thought maybe they'd stand by their work. I should have known better last November, and I should have known better last week.
I used to go to Broadway Automotive for ALL my repairs. In 2018, I spent months getting repairs done. Over the course of approximately 10 months, I spent about $4,500 on repairs, many of which were merely because a light was on or they "found" something in an inspection.. One day every light came on and every alarm went off and I had JUST had work done, over $1,200 worth of work, so I took it back to Broadway Automotive. After a considerable wait I was met with a long list of repairs they said needed done. It was pretty much a list of EVERY repair I'd had done AT THEIR OWN FACILITY over the last few months including saying I needed to replace the tires they'd just put on WEEKS before. When I said I'd just had all those repairs done, that the tires were weeks old, was it offered to look at my computer and tires to see why such a list would have been generated? No. I was told that if I didn't intend to have those repairs on that list done, I owed $175 for testing fees. This is when I should have told them to go ahead and do EVERY SINGLE repair on that list, and do it as warranty work. But I didn't. I was shocked at the list, at his response to being told his own shop had just done all those repairs, and at the thought that I'd spend THOUSANDS UPON THOUSANDS of dollars, that I may I spent more on repairs than the vehicle was actually worth, for repairs and equipment that may not have needed fixed the first time. So I paid the fee and decided to never go back. I should have stuck with that.
But last November my brakes were grinding metal on metal and Broadway could get me in first, so I held my breath and crossed my fingers.... and made a HUGE mistake.
Last week they told me that it wasn't their work or their parts that were the problem, that it was the calipers that were bad, and, oh, by the way, here's a long list of other repairs they wanted to do. So I said just do the brakes, just get rid of that awful noise. I SHOULD have said "If you aren't going to do it on warranty, I'll take it where I usually go."
The next day the noise is back. So I take it back to Broadway to see how they're going to make it right. They're not. It's the front brakes and they only did the back brakes. I had them just give me my vehicle back and I made an appointment with another place. That appointment was this morning. I told them about the back brakes, that it's probably the calipers. It wasn't. It was the pads and the rotors, and my calipers looked fine, nothing wrong with them.
So I take last week's receipt and today's receipt to Broadway Automotive to see how they're going to make this right. They're not. I got a song, a dance, some personal stories, and insistence that they were right and totally didn't use the calipers as an excuse to not stand by their parts or their work.
I guess I needed to waste another $1,201.57 to learn my lesson. Learn your lesson from my experience. Stay away from this place.
Because I had recall work done and didn’t spend my own money - Barry
Because I had recall work done and didn’t spend my own money.... why should they do us a courtesy of putting on a spare tire for free? That is what I feel Andrew was getting at... I was out of state so we didn’t need all are vehicles so good time to get a couple recalls done. My wife and young kid took my car in the night before to drop off car. The way there they got a flat. Unfortunately they didn’t know how to change that flat tire. My wife did write a note to them about the situation and called. Andrew called my wife at 9:30AM and told her she needs to pay 30.99 to have spare tire put on. My wife was polite telling him the situation about me being gone and they didn’t know how to change it. She got no sympathy from Andrew or an “I’m sorry that’s what we have to charge”, not a word. She was offended and it was rude for him not to say anything to her just “its 30.99”.
Now when I got back and talked to Andrew he told me they charged that because they had to take a jack out of the shop in the rain and snow. I said “was it snowing when they opened?” They open at 7AM it was a light mist then no snow. Regardless he said “would I work for a half hour at my job for free?” I told him he got paid and yes if I see someone on the side of the road with a flat I would and have helped them for free. Then he said we have to charge for everything even if they help someone take off one lug nut which I know is a lie from other people (my grandpa) that had them do miner stuff no charge, probably because he spent lots of money there. I asked him if someone comes here and spends a lot of money are you going charge for that probably 5 minute job, then he interrupted me! “How much did you spend here, how much?” It was recall work, they made money off it. Fuel module update, Airbag inflator kit but I guess not enough of my money. I asked him how much they made off the recall and he wouldn’t tell me, very unprofessional. Not the first bad experience with Andrew but it will be the last no matter how far I have to travel!! Andrew also told me at the end of this all he actually gave me a deal because it took a half hour and he only charged m for 15 minutes totally contradicting what he said before about having to charge for the work they do and really a half hour for putting on a spare!! It takes me 10 and I’m no professional!
This complaint is not about the money, but about principal, and poor service. This is not the first time I have had a poor experience. Good customer service and going out of your way to be personable, and understanding are simple things that make people want to spread the word about a great business.
Theresa in service was WONDERFUL. She kept me informed... - erica.aken
Theresa in service was WONDERFUL. She kept me informed throughout the process and made sure I was ready and good to go. She went above and beyond! I am very impressed! Thank you for being on top of everything and so kind and fast!
poor service. rip off. - Boe
Very weak warrenty. Looks better on tv than what the dealer owners actually stand by.
Inconsistent mechanic inspections and or shady work.
Have not had any positive experience at all after the initial purchase of our vehicle.
Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time.
However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion.
I Don't forsee this dealer being around with a good reputation for much longer.
Im giving a negative response based on several negative experiences.
I hope this helps you .
I had some major car problems and they were able to get... - hks
I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.
Family friendly - Jeremy Tweten
I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.
Helpful, friendly, no-nonsense service in buying a car. - Kris
Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock.
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