Learn from my mistakes - stay away from this place. - Stacey K
Do not get work done here. Sure, they may seem nice enough and professional, and maybe people have thought "wow, they are thorough", but they do not stand by their parts, they do not stand by their work, and all those problems they found in that inspection? Yeah, they probably don't need done.
I went to Broadway Automotive last week because I was having a brake issue. I had just had all 4 done, pads and rotors, in November, less than 13,000 miles ago. I thought maybe they'd stand by their work. I should have known better last November, and I should have known better last week.
I used to go to Broadway Automotive for ALL my repairs. In 2018, I spent months getting repairs done. Over the course of approximately 10 months, I spent about $4,500 on repairs, many of which were merely because a light was on or they "found" something in an inspection.. One day every light came on and every alarm went off and I had JUST had work done, over $1,200 worth of work, so I took it back to Broadway Automotive. After a considerable wait I was met with a long list of repairs they said needed done. It was pretty much a list of EVERY repair I'd had done AT THEIR OWN FACILITY over the last few months including saying I needed to replace the tires they'd just put on WEEKS before. When I said I'd just had all those repairs done, that the tires were weeks old, was it offered to look at my computer and tires to see why such a list would have been generated? No. I was told that if I didn't intend to have those repairs on that list done, I owed $175 for testing fees. This is when I should have told them to go ahead and do EVERY SINGLE repair on that list, and do it as warranty work. But I didn't. I was shocked at the list, at his response to being told his own shop had just done all those repairs, and at the thought that I'd spend THOUSANDS UPON THOUSANDS of dollars, that I may I spent more on repairs than the vehicle was actually worth, for repairs and equipment that may not have needed fixed the first time. So I paid the fee and decided to never go back. I should have stuck with that.
But last November my brakes were grinding metal on metal and Broadway could get me in first, so I held my breath and crossed my fingers.... and made a HUGE mistake.
Last week they told me that it wasn't their work or their parts that were the problem, that it was the calipers that were bad, and, oh, by the way, here's a long list of other repairs they wanted to do. So I said just do the brakes, just get rid of that awful noise. I SHOULD have said "If you aren't going to do it on warranty, I'll take it where I usually go."
The next day the noise is back. So I take it back to Broadway to see how they're going to make it right. They're not. It's the front brakes and they only did the back brakes. I had them just give me my vehicle back and I made an appointment with another place. That appointment was this morning. I told them about the back brakes, that it's probably the calipers. It wasn't. It was the pads and the rotors, and my calipers looked fine, nothing wrong with them.
So I take last week's receipt and today's receipt to Broadway Automotive to see how they're going to make this right. They're not. I got a song, a dance, some personal stories, and insistence that they were right and totally didn't use the calipers as an excuse to not stand by their parts or their work.
I guess I needed to waste another $1,201.57 to learn my lesson. Learn your lesson from my experience. Stay away from this place.
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