Fremont Toyota Lander — Shockingly Unprofessional
I’m - KickAssetRecovery
Fremont Toyota Lander — Shockingly Unprofessional
I’m a professional recovery agent who works with dealerships throughout Wyoming. Most are courteous and helpful. Fremont Toyota in Lander has repeatedly been the exception.
Recently, a major national automobile financial institution assigned me to retrieve a voluntarily surrendered vehicle at Fremont Toyota. They provided a woman’s name and phone number. I texted throughout the day and received read receipts. When I called, the voicemail identified Mark Elliot, whom I later discovered was Fremont Toyota’s sales manager.
Mr. Elliot initially seemed familiar with the woman and vehicle, but suddenly denied knowing anything about either. The financial institution had directly given me his personal cell number as the contact number for this recovery.
After driving three hours from Casper, burning $6-per-gallon diesel, I arrived to find no vehicle. Subsequent calls went unanswered.
Then things became truly unbelievable. Mr. Elliot called me back and launched into a profanity-filled tirade, repeatedly calling me a “stupid MF,” an “idiot MF,” telling me I was terrible at my job, and angrily ordering me never to call him on his day off again.
I had simply called the number provided by the financial institution to do my job. I’ve worked in dealerships myself and have never encountered such behavior from someone identified as a sales manager.
This is just the latest in a series of unpleasant experiences with Fremont Toyota. Based on my repeated experiences, I strongly recommend taking your business elsewhere.
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