5 Kia Dealers near 03103near 03103

Jasmine helped us from the start and was very - Cwoodstcvt

Jasmine helped us from the start and was very knowledgeable and polite, her and the sales manager Mike made this a great experience all around.

Read More

I bought my car, a 2018 Kia Optima, I am writing this - jammingdrummer36

I bought my car, a 2018 Kia Optima, I am writing this review in an effort to thwart ANYONE who buys from here to dontheir research on what they buy and choose another dealership first. They Pretend TO DO EVERYTHING for you. And then DO NOTHING when you need it The story starts when the car started burning oil so bad that I needed top offs 1 month after I got the change. Leaky valves. This dealership DID NOT make me aware that there was a CLASS ACTION Law suit with this exact model. In 2021, they won and it is currently paying out. Thats the first crappy thing It took over a year to get the engine replaced, partly warranty issues and partly the lack of attention to detail when listening to me explain the problem. It was finally done early this year in March I think. I may be wrong. 3 days after I took delivery of my new engine, while driving on the highway, WITH MY 16 YR OLD SON!!!!,the car stalled then went into LIMP home mode. If you know you know. Of not looking it up. Its dangerous as xxxx. Then all the lights came on the dash, and when I turned it off, and tried to restart it it just turned and turned and finally kicked after 10 seconds of turning over. And it was stuck in limp mode. Me being 30 miles away from my house, yea, not happy. I called Cassandra at Commonwealth Kia. She is the rep in service that I had done the engine with. I beought it in immediately and low and behold, the ENGINE BRAKET was broken. Brakes engaging while driving, limp home mode, sputtering and more and more. She then comes out asks me if anyone had touched it since I left 4 days ago. Umm. NO! She tells me "I know my car, I can drive it while the braket is broken, just be careful. WOW!!! Hindsight being 20/20. I didnt know what the Braket was. I would never have left. She put it to warranty. It was passed down twice. And after going back and forth, she sends me an email. KIA wil SPLIT the repairs. Using Goodwill. SERIOUSLY!!? Absolutely Zero accountability at all. I refused this offer. Called the GM. NOTHING he refuses to call me. On my service receipt from the last visit she wrote Customes DEMANDS Kia Pay off his car. Thats not what I said. I asked if there was a way to trade it in without me being upside down. Im SICK over this. Ive called Charlie Dayer. CRICKETS Bottom line the dealership sold me a car that was ACTIVELY under a lawsuit. It broke. They fixed it, but broke it while fixing it. A part that is IMPOSSIBLE for me to damage myself. And now they refuse to take responsibility and cover the cost of repairs and also fix my brakes beacuse they have been engaged while driving since I got it back. I have a case no with corporate. And I have spent 1000 dollars this week nearly at Enterprise rent a car already. Everything I have. Do not go to this dealership. Now we know that their slogan realy means. " Shop us LAST, you'll love us " Yea right

Read More

I dealt with Matt Schoech from beginning to end of this - Don A

I dealt with Matt Schoech from beginning to end of this deal. He is a straight shooter. I told him what I was looking for and he sent me numbers for a lease and purchase. He answered all of my questions without playing games. Yes I can or No I cannot. I got exactly what I wanted with quick easy honest answers and did it all via text. Sent my Credit app and all other info in the morning and when I arrived 2 hours later my New Car was ready. Finished some minor paperwork and I was on my way home. Done!!! Ethan met me at the door took me for a ride and explained the features he got me set up with my Kia owners portal and hooked to Bluetooth. Ethan answered all the questions I had about the car and made sure I was good to go. What would have taken 8 hours at another dealer took 2 at Quirk Kia NH. I'll be back. I hate purchasing cars and this was a great experience.

Read More

How little I mean to this dealership! - corbo

I made an appointment for an oil change for my brand new car. I only had it now like 50 days (First oil change), which was for 10:30 Sat. morning. I finally called to check on my car around 2:00pm to see what's up. I was told its not done yet. I asked why? Now - this part I can't believe... they told me, we have walk-ins sitting here, so we work on those cars first. I said I made an appointment for 10:30 so I wouldn't have to sit and wait. I then asked, "So I made an appointment and people waiting inside is more important than me, a person who set up an appointment and dropped it off so it would be there without issue?" I don't seem to rate very much with this dealership apparently. This even get's better. I get a call from them about another hour or so later and they tell me that my oil change is done but we had an accident with your car. We backed it into another car. I asked like four times what damage was done? She would not tell me. She said its not that bad. (Really??? You crash my brand new $36,000 car and it no big deal). I go down there and nobody really wanted to help me. So I need an entire bumper for the car and who knows what else is wrong under the car it must of hit the tailpipe damaging that also. Now I have a car that's been damaged and will lose value just because of the accident, but the way they talk to me I should be thankful that they will fix it. What they should be doing is giving me another car that is not damaged this isn't a car that been around for a year or so not even 60 days old. How careless can you be with a car that has warnings and camera so you don't back into things. If it wasn't brand new I wouldn't expect this but I do now. The only person that loses here is me and its not fair. The entire thing feels like I am bothering them and I am one out on everything. What happened with caring for your customers? The manager was not much help at all he did call but again it seemed as I was bothering his day. Bottom line is, I feel they need to make me whole. When I dropped off my car for a simple oil change, it was an undamaged 2 month old car with 5000 miles on it. Now, even though they will fix it, it is a damage repaired car, significantly affecting its value, due to their negligence. I find it very hard to recommend this dealer to anyone and boy do I know a lot of folks, and wait until I hit Facebook and ask all my friends to pass it on. Very unhappy customer!!!

Read More

Not a very good experience with this dealership. - Not an AutoFair Hyundai fan

Not a very good experience with this dealership. To start with, the car we had "Scheduled" to see (2021 Sportage EX) with "Nicco" (?) the online sales rep, wasn't available for sale due to it being a Lie as it had mechanical issues. The car they did have ready to show us was covered with pollen and not fully cleaned inside. It also appears that our CPO 2020 Kia Sportage wasn't given the stated 165 point Inspection (or any inspection at all) by Gervais Kia as one might expect before taking delivery.. During the test drive I found that the car needed the alignment checked as it was pulling to the side. I reminded the sales rep before we left the dealership about it and he said it would be checked along with the CPO inspection. I took the car for it's inspection sticker the next day and the shop showed me the alignment was pretty well out and was starting to cause the left side tires to "Feather". I called the dealership and was told by the sales manager to "Bring it back and we'll take care of that". I explained that this was supposedly done and it's not right that I have to waste a half day because Gervais Kia Failed to do what they promised. He agreed to having me get the alignment done locally and he would reimburse me for the cost. I emailed the bill that afternoon and have yet to be paid back by Gervais Kia. Two days later I was checking the washer fluid due to very little coming out while trying to wash the windshield and found that the wiper fluid tank was near empty. This caused me to check other fluids and saw the Coolant tank was Below the lowest warning mark. (I took pictures of this to show the dealership and have on record) To add to the list of Missed items, the drivers side handle/panel section is loose as if someone had removed it at some time. I would Never recommend Gervais Kia to anyone and I'm disappointed that Navy Federal would recommend Gervais to our members.

Read More