8 Genesis Dealers near 33403near 33403

My husband and I purchased our first BMW from Terik in - Christine

My husband and I purchased our first BMW from Terik in Pompano. He is the brightest, friendliest and most accommodating to us. Thank you for everything ❣️❣️..He is definitely an asset to the company. We also want to thank Karonnie Cooper, Aaron, the tech guy and Willy…and the rest of the staff in Pompano. They were there to help with anything and every thing. Robert and Christine Law

The car that I traveled for was not as advertised, Shawn - Y.northard1

The car that I traveled for was not as advertised, Shawn , a great salesman , did everything in his power to make me walk away a satisfied new Hyundai customer. Thank you Shawn !

Very cooperative prior to sale. - Gatornic

Very cooperative prior to sale. Purchased 2024 Genesis GV80 at a fair price. Drove over 3 hours to pick up car. Everything was resolved before I got to dealership. I dealt with A.J. Borges and sales rep Devon. Waited at dealership over four hours to close deal and car detailed. When I got home, realized front mats were missing. Waited to Monday to talk to A.J. Advised he would check with detailing for mats. I called back later pm Monday. He advised detailing did not have mats. I asked him how were we going to resolve. The printed official vehicle description specifically showed “ carpeted floor mats”. He said that was for a new car and hung up on me. If you buy from Wallace Genesis make certain the car is exactly as described as they will not stand behind their representations.

Awesome transaction smooth and easy will do business with - jlosa

Awesome transaction smooth and easy will do business with this dealership anytime excellent sales person.

1 Star Experience – Genesis West Palm Beach - dkennedy12345

1 Star Experience – Genesis West Palm Beach (Lithia-Owned) 🚨 First appointment of the day… car sat for 2½ HOURS untouched. ❌ Left 4 voicemails — not a single one returned. ❌ Service manager Rudy = uncaring + dismissive. ❌ No loaners, no accountability, no communication. This dealership is a pathetic embarrassment to the Genesis brand. Lithia ownership has turned “luxury service” into a complete joke. If you value your time and respect, AVOID THIS PLACE. #Genesis #GenesisUSA #LuxuryFail #CustomerServiceMatters #WestPalmBeach

Horrendous experience. - robynschiller

Horrendous experience. A/c broke. They told me 8 WEEKS minimum to fix, no loaner. Brought to different dealership (king genesis in Deerfield). They fixed my a/c in 24 hours! Never ever ever again would I use this dealership and I have bought THREE different cars from them over the past 3 years.

It's too bad there aren't pans as well as stars - for - USmapleleaf

It's too bad there aren't pans as well as stars - for negative ratings because if there were, Rick Case Genesis would get 5 pans. Masters of bait and switch. I had an appointment to see a particular advertised. After several confirmations by text and personal phone calls and 45 miles from my home on I-95, a dreadful ride, 20 minutes after my arrival I was informed the car "was sold yesterday". I had told Justin, the appointment rep the day before that I was prepared to buy the car. He even called me when I was driving there to see if I was on my way. When the salesman took me to talk to the manager to register my discontent, the unsympathetic manager immediately tried to get me into a lease, something that doesn't make sense for me. All they did and wanted to do was to lure me there to make any kind of sale. I don't know if the car was sold the day before, a day earlier than that or if there was ever anything as they advertised. I would have to be extremely desperate to ever go to or talk to anyone at that dealership again. This is the behaviour and treatment that causes people to hate car dealership.

Recently made an out of state purchase completely over... - HMcKnight

Recently made an out of state purchase completely over the phone. They arranged shipping and made it as easy as possible considering my circumstances. Erica was very knowledgeable and helpful. Rafael in finance was also great.