Extremely Disappointing Service Experience on a 2020 - Laningham
Extremely Disappointing Service Experience on a 2020 Equinox
I am sharing my daughter’s experience to warn others about the lack of communication and significant maintenance errors at this service department. It took three separate visits just to complete a 100,000-mile service that should have been straightforward.
Visit 1: An online appointment was made but never confirmed by the dealership, resulting in a wasted trip.
Visit 2: Despite requesting the 100,000 mile service, only an oil change was performed.
Visit 3: She returned again asking for a 100,000 mile service, and after she had to list specific items herself, she was charged over $500 for spark plugs and an air filter.
Worse, immediately after picking up the vehicle, it began shaking and jerking dangerously under load. We had to return it yet again. During this follow-up visit, the dealership discovered that three of the spark plugs they had just installed were cracked. While the General Manager eventually stepped in and the dealership corrected their own installation error, it should never have taken three visits and a dangerous mechanical failure to get the job done right.
I would advise other customers to be extremely cautious and double-check all work performed here.
**Despite being asked for a 100,000-mile service repeatedly, they only performed a basic "tune-up" (spark plugs and air filter) for $500, skipping critical fluid flushes (transmission and coolant) and deep inspections standard for this milestone.
Keep in mind My daughter purchased this car new and has had it serviced regularly at every milestone. This dealership was significantly more expensive, and lacked basic knowledge of service milestones when compared to previous dealerships we've used.
Read More
Dealer Reviews
Cars for Sale
Dealer Log In