Positive: This dealership had a nice quantity & quality - evette423
Positive: This dealership had a nice quantity & quality of vehicles. It was clean and spacious. Vehicle pricing is top tier.
Negative: Our experience was very frustrating and uncomfortable. We drove 5 hours to get to this dealership because we felt it would provide us with the best experience (per reviews) and deal (per research), yet it did not.
1. Salesperson-Michael exhibited a subpar level of customer service. He was inattentive, unhelpful, and unprofessional. He was not welcoming and stayed on his phone texting/reading messages. He did not explain anything about the vehicle. When he pulled the vehicles up for us to look at them it was raining. He expected us to view them in the pouring rain. His excuse was there was no room under the overhang that customer view vehicles. Why, because another staff member's personal vehicle (per Michael's report- which was true Miata- tan cloth drop top) was parked under the overhang. My hubby drove us to the WAWA so we could be under an overhang and view the vehicle without continuing to get soaked. When we asked questions, Michael replied in an agreesive tone and his words were biting. I had enough and proceeded to let him know how his behavior was affecting our customer experience.
2. Now after signing the buyer's sheet is when we were informed that they had made a mistake with pricing due to sales tax. This now was increasing the price by approximately $2.5k. Not a cheap mistake. Mind you this was the 2nd buyer's sheet in approximately 3 weeks. You had my address and where I planned to register this vehicle at from the beginning. This was the final straw and we had to just walk away.
We understand mistakes happen, but mixed with horrible customer service is a deal breaker for us. Would we have closed the deal with the mistake yes, but we refuse to give our hard earned money for poor customer service.
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