Taking advantage of seniors, For several years my wife - Bill Chatt
Taking advantage of seniors, For several years my wife went to MV Nissan to get her oil changes and services done on her Infinity, in 2023 she decided to trade the car in and we went to MV Nissan and bought a new Rogue Platinum. She loves the vehicle and she has continued to service it at MV Nissan. Because of this she gets marketing emails. We got one Monday saying that the Pathfinder's have 0% APR and $1000 cash incentive. I decided to trade my Acura on a Pathfinder. We called Jake (our previous salesman) and Jake showed us several trim levels and Colors, I landed on a Platinum in Bolder Grey (see photo). I had no problem qualifying for the financing but the Manager said that the $1000 was not available, saying that it is only for overage inventory, no one at any Nissan Dealer that I spoke to had any idea of what he was talking about. Nissan sent me a text (no conditions stipulated) but they still refused to honor this. I also left with less than 1/4 tank of gas? It is all about saving pennies. The service department is great and I plan to go there for my service. We are LOYAL customers. I wonder how they treat "new" customers? Gotta make you think..... Somehow this did not post on my account. Here was the response from MV Nissan
We’re sorry to hear your recent experience didn’t reflect the standard we aim to provide. Your feedback about the promotional offer and communication around incentives is very important, and we understand your frustration, especially after receiving direct messaging from Nissan. While some incentives are regionally or inventory-specific, it’s our responsibility to make sure all offers are clearly explained and consistently presented. After Several Calls I was Told that Thomas Williams (the General Manager) would not talk to be. I received a call from Joe Smith who said he was #2 under Thomas Williams. When he gave me his card it said Sales Manager, I knew there was a General Sales manager "Steve Brady". Joe is listed as "internet sales manager" Just another example of how they lied to me. When I asked about why they thought my car was not eligible even after Nissan motor Corp said that it was. I was sent a "copy of the incentive" It expired over a year ago and was not even relative to my model year. They said "sorry" and sent a second one. It expired a few days BEFORE I bought my car. They really don't care about how they treat seniors. they think that they can use smoke and mirrors and take advantage of Tennessee Seniors.
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