After seeing an advertisement for a lease for the 2025 - Tate
After seeing an advertisement for a lease for the 2025 ADX, I scheduled an appointment with an associate and took it for a test drive. Unfortunately the ADX was too small and the other cars on the lot didn’t fit my needs. Before leaving, the sales rep advised she could put me on a particular MDX that was in the showroom
at the current advertised MDX lease rate.
With hesitation I told her I knew how leases worked and I’d be surprised if that particular model qualified for the advertised lease rate. She then reassured me it would. As a result I told her I’d be back the next day to go ahead and finish the deal.
The next morning the sales rep sent me the credit application. After completing the application, the sales rep contacted me to apologize and advise that she’d given me incorrect information. In actuality, the MDX in the showroom didn’t qualify for the advertised lease special. She then advised they didn’t have any on the lot but that she could order a base model for me.
At that point I was super upset. After a pointless credit inquiry, I let the sales rep know I wish to file a complaint.
In my opinion the dealer needs to train their employees better before letting them deal with the public.
I value my credit and would’ve avoided an unnecessary inquiry if the rep would’ve provided knowledgeable accurate information up front.
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