This review is to sincerely warn anyone considering - rgoodhue
This review is to sincerely warn anyone considering purchasing a vehicle from this dealership. My experience has proven that their "Certified Pre-Owned (CPO)" guarantees are completely invalid, and their sales team relies on empty promises to close deals.
Two massive red flags based on my experience:
1) Incomplete CPO Inspection: I purchased a Certified Pre-Owned vehicle that supposedly underwent the 150+ point inspection, but after taking the car home, it became apparent that some inspection items were never actually completed—particularly item #70, which requires verifying both keys. They signed off on this standard without actually providing the second key. They are selling cars under the guise of CPO standards without actually doing the work.
2) Three Years of Broken Promises: During the sale, my salesperson, Rachel, explicitly promised me a spare key. Over the course of several months post-purchase, I followed up repeatedly with multiple sales representatives and was even told a manager would handle my situation directly. Every single time, the staff gave me verbal assurances that they would "get it taken care of." It has now been three years, and absolutely nothing has been done.
A spare key is a significant expense, and the staff's repeated commitments were clearly just empty commitments to string me along until I went away.
If you expect honesty, transparency, and a dealership that stands behind its word and its guarantees, go somewhere else. Their follow-through is nonexistent, and their word cannot be trusted.
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