I just have to share this so Sonoma County is aware of - mwalsh6
I just have to share this so Sonoma County is aware of this dealership. We are retired and didn’t have the 35,000 to fix her. Had to use credit cards. So, here is my experience of Victory Chevrolet in Petaluma.
I bought a 2011 Dodge Ram 3500 turbo diesel mega cab from Victory Chevrolet of Petaluma for 35,000 dollars and only 117,000 miles on a Diesel engine. Salesmen said they went through it too to bottom and it was in perfect shape. Even gave me a printout of service history and inspection- though it took over an hour to print something that takes minutes. The car promptly broke down in the 1st 30 days and they refused to do anything. “ bought as is” went through all levels of management with same answer. Very nice, but no help. Had it towed to top shop in Sonoma county. 35,000 dollars later, she runs great. Shop took pictures of everything and I gave the receipts to Victory along with pictures and a letter from shop stating they couldn’t have missed the problems if they did the inspection they said they did. They still refused to help. I can say with confidence that either their mechanics are incompetent or they knew about the issues and said nothing. They also cleared the entire code history from computer which the shop stated is Never Done! They rely on that history to troubleshoot problems. One part that they couldn’t miss was 2500 dollars and the code was on when I left the dealer. They said, it is just the gas cap. But, diesels don’t have that problem! I didn’t know that being this was 1st diesel. I will never use them again! I will let you form your own opinion based on the facts that I have in writing. I even asked them to fix the obvious problems and they said no. The head guy ran the same game. So nice and yet said, “ Sorry, too much time has passed. “ that was because I had to go through 4 other people to get to him! I have never felt so ripped off in my life!
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