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CRM
Freedom Chrysler Dodge Jeep Ram of Lexington
1560 E New Circle Rd
Lexington, KY 40509
83 Reviews
Write a Review83 Reviews of . .
November 19, 2021
Scheduling was efficient and work was performed in a timely manner. All employees were very personable. timely manner. All employees were very personable. More
Other Employees Tagged: Westin Stahl
September 28, 2021
Everything was good till after I got home and went over my paperwork. They supposedly gave me more for my vehicle BUT what they failed to tell was they went up on the original price of the vehicle I bough my paperwork. They supposedly gave me more for my vehicle BUT what they failed to tell was they went up on the original price of the vehicle I bought. When your doing the final paperwork they go so quick so you don’t catch them gouging you. When I test drove it I told them it needed brakes and rotors but with me being a woman I guess they didn’t think I knew what I was talking about. They told me not once but twice to “keep driving it and it should be ok”. Well finally after many calls and service department appointment which they were told to put new brakes and rotors on the whole vehicle they only put them on the back because the front was good. WELL…guess what it still done the same thing so the front wasn’t good. I had to go pay to get new ones on the front and after I did I took the old rotors to them to prove to them I was right. They reimbursed me for the rotors. To beat it all off when I went to my appointment to get new brakes and rotors on they said they had to diagnose it first then order the parts. I said you all knew what I was coming for and you should have the parts on hand let alone you have a parts store directly across the street. Once I told the service guy I wasn’t driving my vehicle off the lot till my problem was fixed that’s when they decided they would fix the back. Would I go back and purchase another vehicle from them NO. Service department is awful. Do I wished I had went somewhere else YES. Do I recommend buying from them HECK NO!’ They got me once but not twice. More
September 04, 2021
Worked very hard to get us the best deal! Great service, staff went above and beyond. Would definitely recommend to anyone looking for personalized friendly service. staff went above and beyond. Would definitely recommend to anyone looking for personalized friendly service. More
July 26, 2021
I had my daughters car towed there after talking to a service writer about sending it only to have another one fuss because it came. Then on a recall that part of it was an oil change my daughter was cha service writer about sending it only to have another one fuss because it came. Then on a recall that part of it was an oil change my daughter was charged $90+ dollars for the oil change on the recall. I am a retired mechanic and I have never serviced a recall that actually had a cost to the customer. This is very poor customer service on the Jeep corporation. If this is the way Jeep does things when it is their problem I will never purchase another Jeep product. More
Other Employees Tagged: Service
June 11, 2021
Scheduling service was easy when I arrived at at the dealership customer care was very friendly and knowledgeable was in For an oil change, but the service mechanic was awesome their where other issues dealership customer care was very friendly and knowledgeable was in For an oil change, but the service mechanic was awesome their where other issues that was brought to my attention. Issues was fix I was in and out in 1 hour. More
May 20, 2021
The service staff is very professional. They always go above and beyond to be accommodating to their customers. They’re punctual and very clean. Keep up the excellent service! above and beyond to be accommodating to their customers. They’re punctual and very clean. Keep up the excellent service! More
May 10, 2021
Searching Jeep Wrangler. I bought 7 Jeep’s and by far this has been the best experience I ever had. Carl Z is a great asset to the sales floor. Friendly, very informative and straight forward. this has been the best experience I ever had. Carl Z is a great asset to the sales floor. Friendly, very informative and straight forward. More
Other Employees Tagged: Silverback Advertising , Carl Z??????
April 30, 2021
Appreciate the professional service visit today. John is very customer centered. The dealership got me scheduled on one day notice. I was there less than an hour. very customer centered. The dealership got me scheduled on one day notice. I was there less than an hour. More
Other Employees Tagged: John
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