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They did a great job of taking care of my Jeep. The service rep, Eldon, explained everything clearly and kept me informed all the way. The work and service were first class. service rep, Eldon, explained everything clearly and kept me informed all the way. The work and service were first class. More

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I had great service from Glenn Freedom Chrysler. Eldon explained my vehicle inspection and I was very happy with everything. A shuttle even took me across the street so I could shop while waiting for my v explained my vehicle inspection and I was very happy with everything. A shuttle even took me across the street so I could shop while waiting for my vehicle. More

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Horrible..Unprepared..Clueless staff Had a set time to show up a day advance to pickup a vehicle which was bought online. Confirmed with sales rep the morning of and they now say they won Had a set time to show up a day advance to pickup a vehicle which was bought online. Confirmed with sales rep the morning of and they now say they wont be there. Told me who to contact when I arrived. I get there when I said I would, 5 hours after the rep conversation from the morning and they are clueless. Vehicle had trash in it, check engine light was on, wasn't detailed or filled with gas like they said it would be. Sat in the dealership for 3 hours for them to get it ready and when I left it still wasn't detailed even tho it was in the detail area for over an hour. Still had trash in the seats and finger prints everywhere. While I was there I tried asking questions to some of the staff about the vehicle and the answer I got for most questions is "I'm not sure I'd have to check" then I wouldn't hear back from them. I can not wait for them to send me an email survey, absolute worst car buying experience to date. Drove 4 hours to sit in a dealership waiting for 3 to then drive back another 4. More

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Casey, the Manager in service was horrible. We purchased a certified pre owned suv from them with 40k miles on it, less then 2,000 miles after purchase and the first time I drove it on a highway the engine a certified pre owned suv from them with 40k miles on it, less then 2,000 miles after purchase and the first time I drove it on a highway the engine was Misfiring. We brought the SUV to a local certified Jeep dealer and was told the 30k mandatory service was never performed and the SUV needed new spark plugs and fuel system cleaner. I was told this should of been done at 30k miles but was neglected to. The bill I have been submitted is $482 to get this resolved and according to the other dealer, all the above is completed when they sell any pre existing car. I hope this review helps you make your decision easier when deciding on where to purchase your next vehicle at. Casey at Glenn freedom unfortunately seems like a savvy Vet when it comes to providing poor customer service. More

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Always excellent customer service Tyler is Always prompt with a response and goes over and beyond for customers Satisfaction ....Thanks Freedom Dodge for always caring prompt with a response and goes over and beyond for customers Satisfaction ....Thanks Freedom Dodge for always caring More

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Sales men are very helpful while looking but after sale if problems come up they forget who u are forget about calling or messaging they won’t return calls I’m allready having to deal with dodge customer if problems come up they forget who u are forget about calling or messaging they won’t return calls I’m allready having to deal with dodge customer service love my truck but seats look like a 20 year old truck they replace seat covers now they look worse than before no they tell me that’s all they can do prototype sad for truck with 3k miles but they didn’t have a problem to take 75 k for truck More

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Val is the best I just wanted to let you know how very pleased I have been with my past 2 service visits. Val is a true gem for the dealership. So sincere and look I just wanted to let you know how very pleased I have been with my past 2 service visits. Val is a true gem for the dealership. So sincere and looks you in the eye! I will keep coming back because of Val and the technicians. More

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worst customer service I would like to inform you of the very negative experience I have recently had with Glenn Freedom Jeep. I tried dealing with multiple members of Glen I would like to inform you of the very negative experience I have recently had with Glenn Freedom Jeep. I tried dealing with multiple members of Glenn Freedom Jeep to resolve my situation including: Used Car Manager, Service Manager and also the Sales Manager. The response from each of these individuals was nonexistent. I’ve don’t some research and it seems that Glenn Freedom Jeep has a very bad reputation as far as management, follow-up, control and accountability. Your only concern is pushing cars out the gate, Customer Service is a very low priority. It has been over a month that I have tried to resolve my issue over the phone, I have yet to receive a response. The Phone number listed on the business card for the Sales Manager is disconnected, so no answer there. I have left numerous messages with the receptionist to have my call returned, I have yet to receive a response. Buying a car from Glenn Freedom Jeep in the future is a definite NO. Your customer service, follow-up, and support leaves a lot to be desired. Very annoyed Jeep Owner, Alex More

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Worst service department I’ve ever encountered Unprofessional service department. Charge you for services not ordered. Mistakes when installing parts. Can’t get them on the phone - ever. Staff just Unprofessional service department. Charge you for services not ordered. Mistakes when installing parts. Can’t get them on the phone - ever. Staff just don’t care. They seem content to constantly make your experience miserable. Will never take my car here again and will never but another vehicle from them. More

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Service Dept This dealership should be one of the best in town. However no matter when i call for a service appointment, they are always “totally booked”. It doesn This dealership should be one of the best in town. However no matter when i call for a service appointment, they are always “totally booked”. It doesn’t matter when i have tried to get in or what i need to have done, this dealership is never able to accommodate without a lengthy amount of time before they are able to get me scheduled. I bought my car brand new from them and am a member of their preferred group that allows for free oil changes for life, yet i rarely am able to take advantage of this “perk” due to their lack of scheduling. More

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