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worst customer service I would like to inform you of the very negative experience I have recently had with Glenn Freedom Jeep. I tried dealing with multiple members of Glen I would like to inform you of the very negative experience I have recently had with Glenn Freedom Jeep. I tried dealing with multiple members of Glenn Freedom Jeep to resolve my situation including: Used Car Manager, Service Manager and also the Sales Manager. The response from each of these individuals was nonexistent. I’ve don’t some research and it seems that Glenn Freedom Jeep has a very bad reputation as far as management, follow-up, control and accountability. Your only concern is pushing cars out the gate, Customer Service is a very low priority. It has been over a month that I have tried to resolve my issue over the phone, I have yet to receive a response. The Phone number listed on the business card for the Sales Manager is disconnected, so no answer there. I have left numerous messages with the receptionist to have my call returned, I have yet to receive a response. Buying a car from Glenn Freedom Jeep in the future is a definite NO. Your customer service, follow-up, and support leaves a lot to be desired. Very annoyed Jeep Owner, Alex More

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Worst service department I’ve ever encountered Unprofessional service department. Charge you for services not ordered. Mistakes when installing parts. Can’t get them on the phone - ever. Staff just Unprofessional service department. Charge you for services not ordered. Mistakes when installing parts. Can’t get them on the phone - ever. Staff just don’t care. They seem content to constantly make your experience miserable. Will never take my car here again and will never but another vehicle from them. More

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Service Dept This dealership should be one of the best in town. However no matter when i call for a service appointment, they are always “totally booked”. It doesn This dealership should be one of the best in town. However no matter when i call for a service appointment, they are always “totally booked”. It doesn’t matter when i have tried to get in or what i need to have done, this dealership is never able to accommodate without a lengthy amount of time before they are able to get me scheduled. I bought my car brand new from them and am a member of their preferred group that allows for free oil changes for life, yet i rarely am able to take advantage of this “perk” due to their lack of scheduling. More

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Satisfied customer I would recommend this dealership to my friends and family knowing that we are 5 1/2 hours away from this dealership the sales staff Kevin Abbott sale I would recommend this dealership to my friends and family knowing that we are 5 1/2 hours away from this dealership the sales staff Kevin Abbott sales manager Dudley and Tom and Justin Internet manager they went over and above to take care of our needs this is my second vehicle I bought within a year taking a 5 1/2 hour drive down that way More

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Great customer service staff ! Everyone was very friendly and helpful I would recommend 100% to purchase either a new or used vehicle. Our salesman, Carl Zepniewski was very info ! Everyone was very friendly and helpful I would recommend 100% to purchase either a new or used vehicle. Our salesman, Carl Zepniewski was very informative and goes well beyond expectations-great guy! More

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At first they weren’t a bad place that changed fast I bought a 2500 ram wasn’t told it was deleted hadn’t had it a month it need warranty work they wanted me to drive it over 4 hour with brake system pr I bought a 2500 ram wasn’t told it was deleted hadn’t had it a month it need warranty work they wanted me to drive it over 4 hour with brake system problem well I didn’t make it then they tow it in fix it they said bring it back to me with only 3 out of 8 lugs on the driver side rear tire and the 3 was only hand tight they offered no help and now will not return my calls or txt horrible customer service and very unprofessional and unsafe More

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Returning customer Our 3rd vehicle purchased from Freedom Dodge. Best buying experience yet. Kenny made it a relaxing and pleasant experience. I will certainly recommend Our 3rd vehicle purchased from Freedom Dodge. Best buying experience yet. Kenny made it a relaxing and pleasant experience. I will certainly recommend her to my family and friends. More

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Easy to work with I travel a lot and do not have time to visit dealerships. Ken talked with me on the phone and found what I was looking for when I visited the dealersh I travel a lot and do not have time to visit dealerships. Ken talked with me on the phone and found what I was looking for when I visited the dealership. Time was saved, I purchased the vehicle I wanted at the price I was willing to pay. More

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Our Sales Professional was great! Jason Bui was very knowledgeable and patient with us as we purchased our first Jeep Wrangler. Every question we had he knew the answer and went over Jason Bui was very knowledgeable and patient with us as we purchased our first Jeep Wrangler. Every question we had he knew the answer and went over all the details of the Jeep with us thoroughly. We would recommend Jason to anyone looking for a new vehicle. More

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Excellent experience with Jason Bui Had an excellent experience with Jason Bui, he went above and beyond to help get me in a 2018 Dodge Journey. He is awesome to deal with, will help you Had an excellent experience with Jason Bui, he went above and beyond to help get me in a 2018 Dodge Journey. He is awesome to deal with, will help you any way possible. I would definitely go back and recommend others to go to him. More

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