ADP Agent

made an appt to bring my husband’s high-end Hyundai here on 2/19/24. My husband and I each drove separate cars, 1 hour round trip to drop the car off. Despite me having given the scheduling agent ALL the on 2/19/24. My husband and I each drove separate cars, 1 hour round trip to drop the car off. Despite me having given the scheduling agent ALL the correct car info, (make, model and year) and a full clear list of all the items we needed fixed for the service appt, when we arrived we were told that that particular service center could not address 2 of the 3 issues we had. I was so annoyed bc our time was wasted. I left and proceeded to make a series of ten phone calls, asking for managers and escalating the issue. I left 3 VMs for 3 different managers explaining in detail the issue we had and asking for a call back. NOT one single person has called back to date. I also spoke live to Sammatha, 3 times that day and she assured me that her boss, Heather would call me back. Well, it’s been 5 days and no word from Heather. Why? because NO ONE cares. That is the level of service you get when you buy an 80K car. We are better off with our local mom and pop gas station mechanic where we live. I just called them again on 2/23/24 and spoke with Constantinos in the service dept. I asked him for Heather, he said he didn’t know who that was, but put me on hold for 6 minutes and came back and said the manager would call me back. I asked what the managers name was and he said “we are not allowed to give out that info” Really? What kind of crap is that? You know she isn’t calling back either. Seriously, go elsewhere More

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This review had to be written on a friends computer because when I went to their website, Paramus Hyundai denied my access and does not want to to post a review. The very worst dealership in New Jersey because when I went to their website, Paramus Hyundai denied my access and does not want to to post a review. The very worst dealership in New Jersey. Thieves and unprofessional people work there. The finance manager took advantage of an old man and publicly humiliated me. I never bought a car before and was naïve about the tactics of car dealers. I bought a car, tricked into signing, and wound up paying $12,000.00 over list price. Not a typo, 12,000.00 over list. When I asked the General manager to show me the the extras from the contract that added up to $12,000.00 over list, he told me to see the finance manager. When I explained I lost trust in this man for over charging me 12,000.00 over list and would like to talk to someone else, the General manager, in front of other costumers and employees then called me "a little sh8t." I was embarrassed and humiliated and still bothered by such treatment. Even subtraction dealers fees, taxes, and interest, only came to $3000.00 but still $9,000.00 over list. I insisted of being shown how I paid $12,000.00 over list till the finance manager offered me $4000.00 to as he said, "make this go away. I would have agreed, but I would have to sign now, but get paid in six weeks. I said, pay me now, and yes, this will go away, but wouldn't' do that. Also, the name the finance manager used, was really not his name. Why? This place is full of liars and thieves with no soul. Even cooperate wouldn't even take my call after I told them the story. I am calling the tax fraud number because of the fake name. Who knows, that finance manager might be holding back taxes. This is not over, lawyers are involved now. I know I wont get money back, but I want people to know so it may not happen to them. I will be writing reviews about Paramus Hyundai on many other computers, because as I said, my access is denied because this dealership does not want this kind of story out. Also, when I do get to read other reviews, its always the same thing. Thieve, liars, and terribly professionalism. this is actually the short version of this story, but like I said, a had to use a friends computer and I don't want to abuse the time. More

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just leased my 2nd car with salesperson IGGY, he is the best and very helpful and understanding with my needs. will always go to him first when looking for a car. great job to all this dealer. john best and very helpful and understanding with my needs. will always go to him first when looking for a car. great job to all this dealer. john More

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