AJ Alshati

If you’re thinking of using this dealership…. .DON’T. Don’t waste your time and money using Zach Seiler as a “salesman”either. For a customer giving a company business and salesperson that makes c .DON’T. Don’t waste your time and money using Zach Seiler as a “salesman”either. For a customer giving a company business and salesperson that makes commission off of my purchase I have never been spoken to in person and through text message the way that I was at this dealership and from this “salesman”. I was told things would be taken care of on a used vehicle that weren’t fixed correctly until I asked to speak to higher management. The vehicle that we purchased went through the dealerships “inspection” and was deemed as road safe. I took the vehicle to a state certified mechanic in my hometown which is over an hour away from the dealerships location. There were multiple things found that wouldn’t pass a state inspection by their qualifications. There was also a mechanics glove found melted to the muffler of the vehicle. The dealership couldn’t explain why that wasn’t found during their own inspection. I was actually told by the sales manager that “you might have picked it up off of the road while driving”. While having conversation with Zach the “salesman” I was told “the dealership has done more than they are required to” and not to “bite the hand that feeds me”. I had to kindly remind him that he just made commission off of my purchase so technically I was feeding him. The vehicle didn’t have an owners manual in it so I requested one. I was told that they don’t give them out anymore but to use Google if I had any issues. I chose this dealership based on the knowledge of the owners daughter(s) Instagram videos about car buying and how women can at times be treated differently during the process. I thought I would no doubt have a great experience. Suntrup VW has unbelievably disappointing. They are rude, pushy and condescending. As a male Zach should be ashamed speaking to a female the way that he did and Ryan the sales manager matched his attitude. I still have things in a written agreement signed by myself and the sales manger that have not be taken care of. As far as the dealership they should be ashamed that they have employees representing their company in this way. More

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Danny made my car-buying experience very seamless. Thank you so much! My old car was a total loss, so I was searching urgently, and it was a nerve-wracking process. He put my mind at ease, and I knew Thank you so much! My old car was a total loss, so I was searching urgently, and it was a nerve-wracking process. He put my mind at ease, and I knew I was working with someone who was not trying to scam me. The trust was there immediately. I am thankful for his honesty, integrity, and poise. I would recommend anyone looking to buy a top-tier Volkswagen consult with this dealership and ask for Danny Jackson. We appreciate you, bro! My mind is now at ease. This is a guy you can TRUST! Also, the warranty they gave us was TOP TIER! The Finance didn't want us to walk away empty-handed. They worked with us. Wholeheartedly. We came in with a pre-approval at an 11% interest rate, and they were able to get a rate around 7%. These guys are the GOATS! More

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I happened to be a walk in and just looking, thanks to Danny and Aj I ended up buying. The professionalism was as obvious as day and night not mention the comfort feeling. It’s like I was talking to frien Danny and Aj I ended up buying. The professionalism was as obvious as day and night not mention the comfort feeling. It’s like I was talking to friends more than I was to a sales person. These two workers combined make a deadly force and I was lucky to have met both of them and I couldn’t ask for anyone better to take care of my wants and needs. Thanks to them I will be going there a lot even if it’s just to say hi that’s how comfortable I felt and all my friends and family I will send to see specifically Danny or Aj. More

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Danny was very helpful in getting me the vw I wanted, even though I wasn’t quite sure at the beginng. Very, very helpful. And overall the whole dealership was very nice. even though I wasn’t quite sure at the beginng. Very, very helpful. And overall the whole dealership was very nice. More

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Outstanding sales with Danny and AJ my only issue is the poor Volkswagen missing front plate holder ,which is with car but not installed and a poor design cheap design for premium car the poor Volkswagen missing front plate holder ,which is with car but not installed and a poor design cheap design for premium car More

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My issue is specifically with AJ in the finance department. After signing my paperwork, I discovered that he added over $5,000 in warranties and fees that were never clearly explained and some that department. After signing my paperwork, I discovered that he added over $5,000 in warranties and fees that were never clearly explained and some that the car already comes with. I was also charged a $249 registration fee even though I transferred my old plates. When I went back to the dealership to talk to him, they told me I needed an appointment just to ask questions about my own contract. I tried calling AJ numerous times and he never returned a single call. The lack of transparency and the refusal to communicate after the sale are unacceptable. This experience with AJ was extremely disappointing. More

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They added a bunch of extra fees. I didn’t catch it in time. Be careful I didn’t catch it in time. Be careful More

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My first interaction with Suntrup was on-line. They immediately sent me a reply about the vehicle and I believe it was on a Sunday. (I was impressed by that.!) Her name was Veronica and she did an They immediately sent me a reply about the vehicle and I believe it was on a Sunday. (I was impressed by that.!) Her name was Veronica and she did an excellent job with the communication between myself and the dealership. When I arrive to the dealership my sales person Kainoa Payton was so kind, patient and helpful. I was running behind due to rush-hour and work but when I arrived the finance department and my sales person was very patient with me. I arrived at 5pm and they closed at 6pm. They wasn’t rushing me and I was able to drive my vehicle in peace. Everything checked out fine and I am so glad that I was able to find this vehicle at Suntrup. This is the first dealership that I came across and they have a program with the transmission and the engine stay under a warranty for the life time you have the vehicle. I really wish that I have came across this dealership much sooner. KB More

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Kai and Brandon were great! Knowledgeable and quick to respond to our needs. He got us the car we wanted! Thank you Kai and Brandon! You get 5 stars ⭐️ ! Everything was great Knowledgeable and quick to respond to our needs. He got us the car we wanted! Thank you Kai and Brandon! You get 5 stars ⭐️ ! Everything was great up until it was time to pay our down payment, which was a significant amount! No one told us that we could not put the down payment of half the cars price, on our debit card! He wanted us to go back home and get a check. No, we live 30 minutes away. Plus, we do not have checks for that account. Then wanted to do a wire transfer, then suggested going to the bank the next day for a cashiers check. He stated, they did not want to take a debit card, because they get charged 5%. That’s not my problem. If the rules of Suntrup Volkswagen are that you can’t pay with a debit card, then you should inform the buyer of this before hand!!!! Especially when they told you they would be putting half down on a brand new Jetta. Do not waste my time trying to make me feel bad for you getting charged a fee for us using a form of payment. Then the finance guy had to question with an attitude, if we can even withdraw that amount on our debit! YES, we can. In fact, just last year when we purchased our 24 Jetta from Bommarito Volkswagen they never once questioned it! we put the same amount down then! So here is my suggestion, when someone tells Suntrup they will be putting a large sum of money down on a car, tell them the forms of payment that you will take beforehand! More

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We had a great experience buying a used vehicle from Suntrup Volkswagen. Kai made the entire process easy and took care of us along the way. I would definitely recommend Suntrup Volkswagen and Kai to an Suntrup Volkswagen. Kai made the entire process easy and took care of us along the way. I would definitely recommend Suntrup Volkswagen and Kai to anyone looking for a great deal on a vehicle with a seamless car buying experience. More

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