AJ Vallarelli
AJ Vallarelli at Honda of the Avenues

AJ Vallarelli

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.9
58 Reviews
4.9

58 Reviews

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58 Reviews of AJ Vallarelli

November 25, 2025

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A dealership is only as good as it’s people I had a great experience with AJ !!! He helped us in a timely manner & was so kind I had car trouble in the midst of a death in my family He ordered my More

by jsjw52
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Honda of the Avenues responded

Thank you for sharing your experience. We’re glad AJ was able to provide timely, kind, and pressure-free service during such a difficult time. Your kind words mean a lot, and we’re happy we could help you get back on the road quickly.

November 24, 2025

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The best experience! Pleasant experience, pleasant attitude answered all my questions and great overall experience! More

by TERRANCE WADE
Recommend Dealer
Yes

Other Employees Tagged: AJ Vallarelli

Dec 01, 2025

Honda of the Avenues responded

Thank you for the fantastic review! We’re thrilled to hear you had a pleasant experience and that all your questions were answered. We appreciate you choosing Honda of the Avenues!

November 23, 2025

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This is my second vehicle from this location I was very pleased with Britt. He was energetic & eager to answer my Questions. Nice young man More

by msbuie63
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re thrilled to hear you’re happy with Britt’s service and that he was able to answer all your questions. We appreciate your continued trust in Honda of the Avenues!

November 11, 2025

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I can not say that the problem is resolved yet. I have to return tomorrow. The first rep I worked with was nice enough however when I came back what I was told was incorrect. Upon speaking to Marce More

by mongerkristen
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Recommend Dealer
No

Other Employees Tagged: Marcellis Smith

Nov 11, 2025

Honda of the Avenues responded

We do apologize you have to return tomorrow but I think with purchasing the mirror off of amazon first ,there was some confusion on our part on what you may have been looking for. When you requested the correct mirror glass since the one off of amazon did not fit, that is what the advisor took as what you were needing. We ordered that for you without knowing your entire mirror did not work. Once we installed the mirror glass for you was when it was discovered the power was not working on the mirror assembly. We are trying to be accommodating with the situation by giving you the $120 credit for the purchase of the mirror glass by taking that off of the labor to install the mirror assembly. Again we apologize for the misunderstanding as we try to please each and every customer with as little out of pocket as possible.

November 08, 2025

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The staff was very nice and wonderful. Service manger was so excited and greet me with big smile More

by WNG4
Service Price Transparency
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Recommend Dealer
Yes
Nov 10, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re so glad our team made you feel welcome and appreciated. We’ll be sure to share your feedback with our service manager!

November 07, 2025

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Beautiful people's , Aj was great . Thanks my car driver smooth. Prices good and free water and coffee ☕️ . More

by MTKN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Bouchard

Nov 10, 2025

Honda of the Avenues responded

Thank you for the kind words! We’re glad AJ took great care of you and that you enjoyed the visit. Enjoy your smooth ride!

November 06, 2025

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Anthony took very good care of me. I will in the future book thru him for my service needs on both of my Honda’s. More

by wolfenets
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re happy to hear Anthony took great care of you and appreciate your loyalty. We look forward to seeing you again for your future Honda service visits!

October 21, 2025

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Excellent service. Everything done Iin a very timely manner. Work was done very professionally. Completely satisfied. More

by harryj0508
Service Price Transparency
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Recommend Dealer
Yes
Oct 29, 2025

Honda of the Avenues responded

Thank you for your wonderful feedback! We're so glad to hear everything was handled quickly and professionally. We appreciate your support!

October 18, 2025

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My father took the car in once and I’ve taken it in twice. The CarPlay is still not fixed. My car is a 2024 and under warranty. It should not be so difficult to time consuming on my part to have th More

by mericle.melissa
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Howard

Oct 22, 2025

Honda of the Avenues responded

Here’s a professional and empathetic response you can post or send privately to address this concern: Hi Melissa, thank you for reaching out and sharing your experience. We’re very sorry for the ongoing frustration with your vehicle’s CarPlay issue. We completely understand how important it is to have this resolved quickly, especially with a new car under warranty. AJ and our service team are in contact with Honda to get this addressed as soon as possible, and we’ll make sure your request to speak with the factory representative is passed along right away. We truly appreciate your loyalty to Honda and your patience as we work to get this resolved for you.

October 09, 2025

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The service department was very expeditious and well organized. They were faster than expected and friendly. More

by lauren.e.lipkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad our service team was fast, well-organized, and friendly.

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