AL COBB | Page 5

Russ Darrow Honda is an amazing and consistent business that keeps the customer in mind. Always clean, friendly and helpful making the experience memorable. During times of a pandemic when everyone is worr that keeps the customer in mind. Always clean, friendly and helpful making the experience memorable. During times of a pandemic when everyone is worried about getting sick they ensure that everyone has on a mask, that hand sanitizer is available and they constantly wipe down high traffic areas. I am thoroughly impressed each and every time I step through the door. My salesperson Lesia Matthis always goes far above and beyond to ensure that my needs are met and questions throughly answered. She even follows up after the sale is complete and on a scheduled out of the office day. Her customer service skills never cease to exceed expectations. This is why I have only purchased vehicles from her and plan to do so in the future. More

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Easy process from beginning to end. Fair & friendly. Impressed with how smooth everything went. I would strongly recommend this Dealership. Thank you to Al, Dale, and Shauna. Impressed with how smooth everything went. I would strongly recommend this Dealership. Thank you to Al, Dale, and Shauna. More

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Love, love, LOVE the service I received from Derrick! Russ Darrow, give that man a raise! He’s kind, professional and extremely helpful! He’s amazing!!! Russ Darrow, give that man a raise! He’s kind, professional and extremely helpful! He’s amazing!!! More

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Derrick was a top notch salesman from start to finish! He understood & respected my needs and over delivered on everything he told me the process would be. He was very knowledgeable & patient and was always understood & respected my needs and over delivered on everything he told me the process would be. He was very knowledgeable & patient and was always immediately available for any questions or concerns. This was honestly the best car buying experience I have had. The finance department was awesome as well! Everything regarding my purchase was explained with great detail & care. I am extremely happy with my purchase. I will always highly recommend Derrick Wilson at Russ Darrow Honda Metro Mall Milwaukee! More

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Rude sales manager The Sales Manager Al is extremely rude and dismissive. I bought a new vehicle from them and after I got home I saw a large scratch on the steering wh The Sales Manager Al is extremely rude and dismissive. I bought a new vehicle from them and after I got home I saw a large scratch on the steering wheel. When I brought the car back to have them fix it, Al just kept talking about how great a deal I got and how I'll never get a better deal anywhere else. He didn't offer to fix the problem but only offered to return the vehicle. Al is exactly the type of care salesman that you're afraid of when you go to a dealer. Rude, overbearing, dismissive, and dishonest. The person who sold my vehicle, Mike, was great. But when it came to support after the sale I was very disappointed. More

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Sign and drive, not really. Please do me and other customers a favor and coach your staff on sign and drive terminology. This is now 2 times that I have come to your dealership Please do me and other customers a favor and coach your staff on sign and drive terminology. This is now 2 times that I have come to your dealership and left without a vehicle. The first time was when I was flat out told by a member of your sales team that you meet and beat any competitor quote and you didn’t, but I understood that situation better. The second time, and the more infuriating time, as I am giving your dealership another opportunity at obtaining my family’s business, is today when I bring my wife to your dealership, expecting to sign off on getting a new car. I explicitly double checked with the internet sales rep that the lease quote included sign and drive and I was told yes, “all the above”. Obviously there is a disconnect in what sign and drive means at your dealership and what it means to a consumer. At NO point was I told that sign and drive at your dealership, means sign and drive after you pay $1700.00 in fees. I don’t appreciate having sign and drive misrepresented by your dealership and wasting my time and my wife’s time, not to mention now wasting the time of your showroom sales rep! Plus, you didn’t even try to address the misrepresentation of sign and drive and try to find some common ground with the out of pocket cost for my wife and I. Again, I took 2 hours out of my and my wife’s day today, wasted your reps time and no one really seems to care. I will make sure to share my experience with others that I know in my community as the subject presents itself. Not to mention the incredibly low trade in quote for my wife’s car, when your website is advertising $3000 over KBB value which is another misrepresentation... At least I can say that I tried to obtain a vehicle from your dealership TWICE and apparently business must be off the charts. More

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Very satisfied with the purchase of a new vehicle staff was helpful they listen to specific needs whatever you needed they got it for you was helpful they listen to specific needs whatever you needed they got it for you More

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Derrick was awesome! I changed my mind so many times and he was patient until I choose the perfect car for me! Thanks to everyone on the team that help me! he was patient until I choose the perfect car for me! Thanks to everyone on the team that help me! More

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The team was very helpful and respective of concerns during COVID as we purchased our van. Very easy to work with! Would recommend to others. during COVID as we purchased our van. Very easy to work with! Would recommend to others. More

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I loved Danita. For me to only be 19 I’m driving in something almost brand new. Not only just that but, I’ve come to Russ Darrow on multiple occasions, trying to get a car and Danita always made sure I something almost brand new. Not only just that but, I’ve come to Russ Darrow on multiple occasions, trying to get a car and Danita always made sure I was on the right path. Then I didn’t have to put money down, which made things even better. The greatest part, she’s really understanding of your needs and wants. She will tell you if something thing isn’t in your budget, but will keep looking until your satisfied❤️ More

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