AL COBB | Page 8

Started well but ended poorly. The only good thing I can say about this Russ Darrow Honda location is that the parts department, service, and advisers were the only ones that were h The only good thing I can say about this Russ Darrow Honda location is that the parts department, service, and advisers were the only ones that were helpful. The sales and financing department have failed us and we will never buy another Honda from Russ Darrow ever again. Just over a year ago when we bought our Honda Civic SI I was conned into buying what we thought was the Russ Darrow Platinum package or whatever it's called, that covers the entire car for the life of the car. 1 year later after owning the car I had some issues that I wanted taken care of only to be told that is not what the dealership sold me. Our contract doesn't state that and there's nothing they can do. The only reason my wife and I agreed to buy this SI is because we had negotiated a deal with Lesia Matthis. Really after sitting and waiting for 6 hours it should have been thrown in for the lack of service the dealership provided. Well come to find out the financing department did not write up our contract correctly and now there's nothing they can do. I even asked the financing people at the time what "Simoniz" meant when the contract was being typed up and they told me it was the Russ Darrow highest coverage package that was negotiated our sales person. I trusted this dealership when explaining things back to us before carefully signing everything. Why would we have known any differently since I didn't even know what the Simoniz package was which is why I asked? We were just told it was all part of the Russ Darrow package. Recently we've got nothing but terrible customer service since finding out we weren't covered. The only people that I can ever seem to get a hold of is the service department as the sales and managers won't speak with you if you have a problem. We will be take our business elsewhere going forward along with letting our friends and family know out terrible experience and being conned on our new car. More

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Russ Darrow I have leased my Hondas through Russ Darrow for a number of years and had it serviced there as well. The staff is experienced and professional. I have leased my Hondas through Russ Darrow for a number of years and had it serviced there as well. The staff is experienced and professional. More

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Great experience buying I had a great experience buying a new car from Russ Darrow Honda. This is the second new car I have purchased with them and both experiences were wond I had a great experience buying a new car from Russ Darrow Honda. This is the second new car I have purchased with them and both experiences were wonderful. I love how personal the staff are and willing to customize the buying process to how you want it. More

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Fun experience! Dave was a great salesman to work with. He understood what we were looking for and what our priorities were, both financially and practically. I would Dave was a great salesman to work with. He understood what we were looking for and what our priorities were, both financially and practically. I would enjoy buying my next car from him! More

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Great experience The people were great to work with. Leisa never rushed us to purchase a car right away. She was forth coming with the process. I will go back when The people were great to work with. Leisa never rushed us to purchase a car right away. She was forth coming with the process. I will go back when I need another car. More

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Excellent Service! Al was very friendly and professional! He was very efficient, which made the buying experience a pleasureable one! I I got a fair pry and I love my ca Al was very friendly and professional! He was very efficient, which made the buying experience a pleasureable one! I I got a fair pry and I love my car! Ready for summer, zoom! More

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great customer service My husband and I both leased new vehicles through Lesia. She was very patient and informative during the entire process. Will definitely continue to My husband and I both leased new vehicles through Lesia. She was very patient and informative during the entire process. Will definitely continue to do business through this location, specifically through Lesia. More

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Amazing service From the initial fast internet response to my sales person Dale, I couldn’t ask for a less stressful purchase. From sales to service Russ Darrow aut From the initial fast internet response to my sales person Dale, I couldn’t ask for a less stressful purchase. From sales to service Russ Darrow automotive is amazing. I would highly recommend Dale and the Darrow group. More

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2019 Honda Pilot EX purchase Russ Darrow Honda is a very good dealership. The pricing is straight forward and the sales team is very professional. The salesperson who assisted us Russ Darrow Honda is a very good dealership. The pricing is straight forward and the sales team is very professional. The salesperson who assisted us was David Twohig and he answered all of our questions prior to our purchase. He stayed well after the dealership closed while we finalized our purchase to ensure vehicle was detailed and showed us all the features on the vehicle. More

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Mansplaining and switch and bait pricing Had horrible experience. Al Cobb the sales manager was so rude and mansplaining to me with out-sized gestures and tones, my college age daughter coul Had horrible experience. Al Cobb the sales manager was so rude and mansplaining to me with out-sized gestures and tones, my college age daughter could not believe how he was behaving and acting towards me--he even pulled the sheet he gave me out of my hands "you don't get the sheet." When I got home I complained to general manager George Mathews who said he "wanted to make things right"-- and then sent me a price sheet that was HIGHER than the price that we agreed on and another sales person offered. WHAT? More

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