ALEX RODRIGUEZ
ALEX RODRIGUEZ at Shottenkirk Toyota Granbury

ALEX RODRIGUEZ | Page 24

SERVICE ADVISOR

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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5.0
272 Reviews

Languages Spoken

English English

Spanish Spanish

5.0

272 Reviews

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272 Reviews of ALEX RODRIGUEZ

August 02, 2023

Dealership Rating
Employee Rating

Always have had friendly, kind, and what I know about cars t service Dept tops More

by SRGENTRY40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: GARLAND ROBINSON , Rob Floroplus, Robert Grant

August 01, 2023

Dealership Rating
Employee Rating

Just average. Tried to upsale me. This is something new for S. Tried to sell battery and tires. More

by RMWHITAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 02, 2023

Shottenkirk Toyota Granbury responded

Thank you RMWHITAKER for taking time to leave a review on your recent visit. I'm sorry that you felt like we tried to upsell you; that is not our intention. When your vehicle is in for service, we offer a complimentary, multi-point inspection where we inspect 28 points of your vehicle and inform you of the items that need attention. Our role is to report the condition of your vehicle and give you the opportunity to address any needed items while it is in for service. We always respect your decision, regardless of the answer. On your next visit, if you would prefer that we not perform the multi-point inspection, please let your service advisor know when they start to write-up your service order. They will be happy to remove it from the work order. Thank you for being a Shottenkirk customer. Rob Grant Service Director

July 22, 2023

Dealership Rating
Employee Rating

Alex explained how long it would take to do the repair and it all went just as I was told More

by JUDYTINNEY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2023

Shottenkirk Toyota Granbury responded

“Thank you for taking the time to leave us such a nice review. We are thrilled to hear that Alex explained how long it would take to do the repair and it all went just as you were told. We appreciate your business and look forward to serving you again in the future.” Shottenkirk Toyota of Granbury

July 20, 2023

Dealership Rating
Employee Rating

Their attitude is polite and respectful. That means a lot to us! Also, they did a super job on cleaning my car. Thank you for your service! Janet Cook More

by JANETRAECOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2023

Shottenkirk Toyota Granbury responded

Thank you, Janet, for taking the time to leave a review! We are thrilled to hear that you found our team's attitude polite and respectful. We take pride in providing excellent service to our customers and we're happy to hear that your experience was no exception. Thank you again for choosing Shottenkirk Toyota of Granbury! 😊

July 11, 2023

Dealership Rating
Employee Rating

Professional and awesome service quality service didn’t have to wait long! Loved the auto updates More

by BRENDALWALKER123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2023

Shottenkirk Toyota Granbury responded

Thank you BRENDALWALKER123 for your kind review. We appreciate your business and look forward to serving you next time.

July 07, 2023

Dealership Rating
Employee Rating

I was very pleased with the efficiency of everyone involved. Alex was courteous, helpful, and very capable from making the initial appointment to delivering the paperwork at the end of my oil change a More

by SONNYMURPHY
Service Time
Recommend Dealer
Yes
Aug 02, 2023

Shottenkirk Toyota Granbury responded

Thank you SONNYMURPHY for your very kind review. We appreciate your business and look forward to seeing you next time.

July 04, 2023

Dealership Rating
Employee Rating

The next day after service had driven 80 miles - out in the middle of nowhere, oil light comes on. It’s a holiday, so no one available at Toyota. Made it home - puddle of oil in garage and no oil on dip st More

by CKWILLIS58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Service Department

June 23, 2023

Dealership Rating
Employee Rating

I’ve been very happy with Schottenkirk up to now. I think it’s completely ridiculous that I’m supposed to put up with squealing brakes, that actually seem to be getting louder or spend a huge sun to More

by CHERYLBPATTERSON
Service Price Transparency
Recommend Dealer
No
Jul 10, 2023

Shottenkirk Toyota Granbury responded

Thank you CHERYLBPATTERSON for taking time to review your recent service experience. I am sorry that you are having issues with brake squeal. I have tried to reach you by phone. Please contact me at the dealership and I will be happy to assist you in this matter. I look forward to speaking with you. Rob Grant Service Director

June 12, 2023

Dealership Rating
Employee Rating

Very clean and professional I will be bringing my other vehicle back for a service. More

by popasmurf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2023

Shottenkirk Toyota Granbury responded

Thank you popasmurf for your 5-star review. Welcome to the Shottenkirk family. We appreciate your business and look forward to taking care of you and your Toyota on future visits. Rob Grant Service Director Shottenkirk Toyota of Granbury

May 31, 2023

Dealership Rating
Employee Rating

Always receive the best service our Service representative Alex. Our car is still running well at 100,000+ miles! More

by MIMILO69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Floroplus

Jun 01, 2023

Shottenkirk Toyota Granbury responded

Thank you MIMILO69 for your great review. Alex does a great job for us and we are excited to get your feedback. We look forward to taking care of you for another 100,000 miles. Shottenkirk Toyota of Granbury

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