ALEX RODRIGUEZ
ALEX RODRIGUEZ at Shottenkirk Toyota Granbury

ALEX RODRIGUEZ | Page 23

SERVICE ADVISOR

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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5.0
269 Reviews

Languages Spoken

English English

Spanish Spanish

5.0

269 Reviews

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269 Reviews of ALEX RODRIGUEZ

August 17, 2023

Dealership Rating
Employee Rating

It was nice doing business and plan to continue with ur dealership💐welcome to Grsnbury😊 More

by SRGENTRY40
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: KIM MOORE, CARI SIMPSON, GARLAND ROBINSON , Rob Floroplus, Robert Grant, Aryan Rodriguez

Aug 18, 2023

Shottenkirk Toyota Granbury responded

Hello, we are always grateful for a wonderful review and appreciate you for taking the time to share your feedback with Shottenkirk Toyota Granbury. Our priority is customer service and we are ecstatic that we met that mark! Let us know if there is anything else we can do for you!

August 10, 2023

Dealership Rating
Employee Rating

Overall pleasant experience. Nice seating in waiting area and coffee available while waiting. Check out procedure went well More

by RAYM49
Recommend Dealer
Yes

August 08, 2023

Dealership Rating
Employee Rating

This was an Awesome experience with Alex. He was thorough on what I wanted done on my car. He gave me an idea of what to expect on my 32000 mile checkup and how much. The paperwork he gave ex More

by HOLLYMIA08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 05, 2023

Dealership Rating
Employee Rating

Very nice service. The people ready to answer all my questions and very polite. Thank you More

by C_LEATHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 04, 2023

Dealership Rating
Employee Rating

Every Shottenkirk department is 1 step below an organized crime syndicate. Run do not walk away. They are highly organized crooks. More

by KKSEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

August 04, 2023

Dealership Rating
Employee Rating

The visit went very smoothly from calling to make the appointment to the actual experience. More

by MARYETZEL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 02, 2023

Dealership Rating
Employee Rating

Very helpfull as well as "VERY PROFESSIONAL"! !! You should change the box that say's tou need to have 15 words minimun. Folks like to be breif as possible so that makes us far from being More

by GERRY_OLEARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2023

Shottenkirk Toyota Granbury responded

Thank you GERRY_OLEARY for your 5-star review of the service you received from Alex. Sorry for the 15 word minimum requirement.

August 02, 2023

Dealership Rating
Employee Rating

Always have had friendly, kind, and what I know about cars t service Dept tops More

by SRGENTRY40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: GARLAND ROBINSON , Rob Floroplus, Robert Grant

August 01, 2023

Dealership Rating
Employee Rating

Just average. Tried to upsale me. This is something new for S. Tried to sell battery and tires. More

by RMWHITAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 02, 2023

Shottenkirk Toyota Granbury responded

Thank you RMWHITAKER for taking time to leave a review on your recent visit. I'm sorry that you felt like we tried to upsell you; that is not our intention. When your vehicle is in for service, we offer a complimentary, multi-point inspection where we inspect 28 points of your vehicle and inform you of the items that need attention. Our role is to report the condition of your vehicle and give you the opportunity to address any needed items while it is in for service. We always respect your decision, regardless of the answer. On your next visit, if you would prefer that we not perform the multi-point inspection, please let your service advisor know when they start to write-up your service order. They will be happy to remove it from the work order. Thank you for being a Shottenkirk customer. Rob Grant Service Director

July 22, 2023

Dealership Rating
Employee Rating

Alex explained how long it would take to do the repair and it all went just as I was told More

by JUDYTINNEY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2023

Shottenkirk Toyota Granbury responded

“Thank you for taking the time to leave us such a nice review. We are thrilled to hear that Alex explained how long it would take to do the repair and it all went just as you were told. We appreciate your business and look forward to serving you again in the future.” Shottenkirk Toyota of Granbury

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