ALEX RODRIGUEZ | Page 27

Alex Rodriguez was Top Notch. A very knowledgeable service advisor, but also friendly and respectful of a customer's time. Represents Shottenkirk well. A very knowledgeable service advisor, but also friendly and respectful of a customer's time. Represents Shottenkirk well. More

by Twoon47! Verified Customer Verified Customer

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Very nice people. Always get a clean car when service is finished. Will keep coming back for service. Always get a clean car when service is finished. Will keep coming back for service. More

by SJHARVEY348 Verified Customer Verified Customer

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Great friendly professional people that have helped me with everything I needed. A+ Highly recommend with everything I needed. A+ Highly recommend More

by BASKETTE Verified Customer Verified Customer

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Very upset with Shottenkirk, as we tried purchasing a Telluride but we’re unable to as the car was not fixed to the terms that were agreed upon. I’m addition, the salesman and his manager both pressured Telluride but we’re unable to as the car was not fixed to the terms that were agreed upon. I’m addition, the salesman and his manager both pressured us into signing even though we expressed we wanted more time to think about it since purchasing a vehicle is not a small ordeal. After signing, I tried reaching out to the salesman in order to get an update on the vehicle but he would not return my calls the morning I was supposed to pick the car up, the car was filthy and had not been prepared for us to take it. This dealership is completely unprofessional and should not be utilized to find your next vehicle. More

by SHELLENBERGER.NICK Verified Customer Verified Customer

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Great customer service. Nice waiting area. Services provided were completed in just over an hour. Nice waiting area. Services provided were completed in just over an hour. More

by ROYERA Verified Customer Verified Customer

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Young service man Greeted me promptly. He actually listened to me and recited it back to me. Advised me about the cost and then said he would call me when repair/s were finished. He cal He actually listened to me and recited it back to me. Advised me about the cost and then said he would call me when repair/s were finished. He called after repairs were made, greeted me again and led me to where I paid my bill. Very nice young man who has very good people skills. More

by CRISWELLD Verified Customer Verified Customer

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excellent, a great job, kept me well informed, showed me the air filter that needed to be replaced. the air filter that needed to be replaced. More

by JPEARSON30 Verified Customer Verified Customer

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Had to make a return round trip of 140 miles to get tires rebalanced, they were fixed but at a time, mileage and financial expense. rebalanced, they were fixed but at a time, mileage and financial expense. More

by DIANELUKER Verified Customer Verified Customer

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I had an appointment set but still ended up waiting over 2 hours, nearly 3. I was only there for an oil change and inspection. If they cannot keep up with the volume of appointments, then the availability o 2 hours, nearly 3. I was only there for an oil change and inspection. If they cannot keep up with the volume of appointments, then the availability of appointments needs to be changed. After about an hour and a half, I was told my car shouldn’t have passed inspection to to the age of my tire even though my tires had decent tread and overall condition. As I went to drive away, I noticed they hadn’t reset my maintenance reminder. I watched them look up videos and try until they said they needed to pull it back in the bay again. I had to wait even longer for them to do that. I have a Toyota car and have taken here for service before. I am unsure why resetting that would be difficult. I haven’t had good experiences with this service department or the collision center and it’s my own fault for even going back this time. I was also told about some leak my car has that I hadn’t been told about at either of my two previous oil changes. I’ll be taking it somewhere for a second opinion like I had to with my windshield replacement. More

by SCHATERIKA Verified Customer Verified Customer

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Had my car in for service. John in body shop did an excellent job on my right side door. Garland is always great. Service department has been above board on cost and mainte John in body shop did an excellent job on my right side door. Garland is always great. Service department has been above board on cost and maintenance. More

by tproc1 Verified Customer Verified Customer

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