AMEER AL-Hadi

Blindsided by Poor Communication—Saved by Aubrey Price My experience at Toyota of Rockwall was incredibly frustrating due to the poor communication and lack of professionalism from Finance Manage Price My experience at Toyota of Rockwall was incredibly frustrating due to the poor communication and lack of professionalism from Finance Manager Maria Valdez. After signing a Retail Installment Sale Contract, I was blindsided to learn that the assigned lender doesn’t allow borrowers to hold two active loans—a critical restriction that was never disclosed beforehand. This caused unnecessary confusion and stress. Maria also failed to notice that our trade-in vehicle wasn’t financed through that lender, which should have immediately flagged the issue. The contract itself contained typos that further complicated the verification process. She may pride herself on speed, but accuracy and attention to detail were clearly lacking. When I called to discuss the issue, Maria was dismissive and refused to speak with me directly. She stated, “I’ve already spoken to your husband (the co-signer)—he can tell you what we discussed,” insisting I come to the dealership in person. She repeatedly spoke over me, making a productive conversation impossible. Her unwillingness to engage respectfully made a stressful situation even worse. Thankfully, Finance Manager Aubrey Price stepped in and completely turned things around. He listened, acknowledged Maria’s mistakes, and worked diligently to resolve the issue. His professionalism and empathy were the only reason this experience didn’t escalate into a formal complaint. I also want to recognize General Manager Tony Yazbeck and Salesperson Amir, who were both fantastic throughout the process. They were courteous, helpful, and genuinely committed to customer satisfaction. If you choose to do business with Toyota of Rockwall, ask for Aubrey Price by name—and know that Tony and Amir are also great people to work with. But avoid Maria Valdez at all costs. Her dismissive attitude and lack of professionalism are not worth the stress. More

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Came in with my child and they were so helpful and kind and help me understand numbers as many times as I asked were very helpful in everything went above customer service. The best interactions I’ve had w and help me understand numbers as many times as I asked were very helpful in everything went above customer service. The best interactions I’ve had with people in a long time thank to pj and everyone that was their everyone was very kind and helpful. More

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friendly, professionals for both sale and finance. department. I'm a returned customer from this dealer(Toyota of Rockwall) department. I'm a returned customer from this dealer(Toyota of Rockwall) More

by THNGO2005 Verified Customer Verified Customer

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The best Team ever! Thank you for amazing service. My husband and I love our new rides. Thank you for amazing service. My husband and I love our new rides. More

by Mryals07 Verified Customer Verified Customer

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James is an amazing salesperson who took care of us throughout the process of leasing a new car. The entire team was very professional. I would highly recommend Toyota of Rockwall next time you are loo throughout the process of leasing a new car. The entire team was very professional. I would highly recommend Toyota of Rockwall next time you are looking to purchase/lease a vehicle. More

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The transaction was simple and fast. Amir was great and the dealer stayed open late to make sure I’m taken care of. I will be back Amir was great and the dealer stayed open late to make sure I’m taken care of. I will be back More

by godfather3300 Verified Customer Verified Customer

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I had such a wonderful experience with your sales and finance teams during my time spent at Toyota of Rockwall! I am looking forward to a being a long term client at your dealership. Best regards, Ni finance teams during my time spent at Toyota of Rockwall! I am looking forward to a being a long term client at your dealership. Best regards, Nicole Peters More

by nicolepeters9311 Verified Customer Verified Customer

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Modern, spacious and clean dealership. The staff is friendly and helpful. Service department did good work on my old hybrid. The staff is friendly and helpful. Service department did good work on my old hybrid. More

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Ameer was awesome! He is very knowledgeable and helpful. All of my questions were addressed with care, and overall I had a wonderful experience! He is very knowledgeable and helpful. All of my questions were addressed with care, and overall I had a wonderful experience! More

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It was a long journey but we Ameer was able to get the exact model and Nightshade package that I wanted. Thank you so much! Five stars! exact model and Nightshade package that I wanted. Thank you so much! Five stars! More

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