Carmelo Adorno

I purchased a 2020 Kia Telluride from Toyota of Rockwall on June 7th. Shortly after the purchase, the vehicle indicated that it needed an oil change. I was told the vehicle had been inspected before being s on June 7th. Shortly after the purchase, the vehicle indicated that it needed an oil change. I was told the vehicle had been inspected before being sold, so this was concerning. When I took it in for an oil change a few days later, I was told it had little to no oil. Shortly after that, the engine failed while I was driving on the highway with my kids 10 minutes away from the dealership and the vehicle had to be towed at my expense and repaired. The repair process took a significant amount of time and required multiple attempts. Now, over a year later, the vehicle is still having issues, including the check engine light coming on and other engine related concerns. Communication was one of the biggest frustrations. I had difficulty getting clear updates and reaching management. I requested that communication be handled by text or email, but was still asked to discuss matters by phone. I also had difficulty getting a response from the general manager and was never given an opportunity to speak with the owners despite asking. When the vehicle originally broke down, I was told by the general manager that once it was repaired, they could work with us on trading it for another three row vehicle with little to no money down. After the repair, however, we were told a RAV4 would require around $4,000 down and a Highlander around $10,000–$12,000 down. We were eventually given a $1,500 check that management had offered because of the trouble we experienced, which I do appreciate. However, we were also asked to remove our reviews as part of resolving the situation. As recently as September 2025, I contacted the dealership after receiving another engine notification and was told in writing that Kia would be responsible for any further engine issues. I understand that used vehicles can have mechanical issues, but having an engine failure shortly after purchase, being told the vehicle had been inspected beforehand, being told it had little to no oil shortly after purchasing it, going through a lengthy repair process, experiencing difficulty communicating with management, and still having engine related issues over a year later has made this a very disappointing purchase. This is my personal experience as a customer, and I hope it helps others make an informed decision. More

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The friendly, good quality time for all the process and a great costumer service, and a good inventory. a great costumer service, and a good inventory. More

by GLORIAFUTRAL Verified Customer Verified Customer

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Everyone working there that I had interaction with was helpful and courteous. One of the best dealerships that I have done business with when purchasing a vehicle. helpful and courteous. One of the best dealerships that I have done business with when purchasing a vehicle. More

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Great vehicle. Very clean. Great staff. Easy deal at a fair price. I recommend the Rockwall folks. Very clean. Great staff. Easy deal at a fair price. I recommend the Rockwall folks. More

by Willie Nelson Verified Customer Verified Customer

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Adam understood the assignment and came thru, I would definitely recommend the Toyota of Rockwall team, very professional, great customer Service! definitely recommend the Toyota of Rockwall team, very professional, great customer Service! More

by hernan.bolton Verified Customer Verified Customer

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The dealer was not hiding anything and was upfront on all of the price and terms . of the price and terms . More

by Jds777 Verified Customer Verified Customer

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Very happy with this purchase! Carmelo, Adam and Aubrey were fantastic. Shop and purchase with confidence. Carmelo, Adam and Aubrey were fantastic. Shop and purchase with confidence. More

by paul@rotormate.com Verified Customer Verified Customer

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Vu was outstanding! Even knowing I wasn't going to purchase the day I went to the dealership he still took the time to go over the car details. He was very detailed goin Even knowing I wasn't going to purchase the day I went to the dealership he still took the time to go over the car details. He was very detailed going over the specifics of the car to help me attain just the car I wanted. Even after I decided to purchase the car he kept in touch with me on the delivery status of the car. Working with Vu was an exceptional experience. Throughout the process, Vu consistently demonstrated professionalism, responsiveness, and a genuine commitment to ensuring I had all the information and support needed to make the right decision. More

by rhonda.watts Verified Customer Verified Customer

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Layla was fantastic. She was very accommodating, knowledgeable, but not 'pushy'. She was pleasant to work with on getting my new truck She was very accommodating, knowledgeable, but not 'pushy'. She was pleasant to work with on getting my new truck More

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Very friendly and knowledge sales team. From the moment I walked in the lot, I felt welcome and understood. Vu Doan made the buying process pleasant and simple. From the moment I walked in the lot, I felt welcome and understood. Vu Doan made the buying process pleasant and simple. More

by huhhot Verified Customer Verified Customer

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