Beaverton Toyota

Gabriel Bolano helped me find and purchase a new 4Runner and he was amazing! He was super knowledgeable, patient, and helpful. I never felt pushed or rushed and I really appreciated all of his advice and in and he was amazing! He was super knowledgeable, patient, and helpful. I never felt pushed or rushed and I really appreciated all of his advice and input. I would highly recommend Gabriel and Beaverton Toyota! More

Service department is always trying to upsell repairs that are not needed yet from maintenance schedule. Had to ask to see table of what Toyota recommends at which mileage to get a clear answer. that are not needed yet from maintenance schedule. Had to ask to see table of what Toyota recommends at which mileage to get a clear answer. More

Toto Perez, Service Advisor, made for needed auto repairs an extremely positive experience! He provides excellent customer service & provided repair updates, so I was informed up until the time car maintenan an extremely positive experience! He provides excellent customer service & provided repair updates, so I was informed up until the time car maintenance was completed. He then thoroughly reviewed with me the work that was done & discussed possible future maintenance issues needing to be serviced. I left feeling confident my car had been taken very good care of, comprehensive and thorough service had been done, and I will bring it back to Beaverton Toyota when it needs additional work More

I don't like to leave bad reviews but my experience here was so frustrating I didn't know what else to do. My 2000 Toyota 4Runner had a coolant leak and was towed to the service department by AAA. The perso was so frustrating I didn't know what else to do. My 2000 Toyota 4Runner had a coolant leak and was towed to the service department by AAA. The person in charge of the Orange service team said it was schedule to be inspected at 10am Friday morning (10MAY2024) and to expect a call. I never received a call so I called at 1pm asking for an update. They had no idea what I was talking about. They had no clue where my car was and said no one dropped off the key. Was told the Orange service team wasn't working on Thursday (which implies that we knew that there was an Orange service team but lied about dropping off the key with them I guess???). The vehicle and key were finally located, in the service department, at around 3:30pm, after us going back and forth with AAA trying to figure out what happened. They had had it the whole time. It was never actually inspected by a mechanic, just a service advisor who saw a crack in the radiator. I asked if they checked the transmission fluid, since it's also cooled through the radiator assmebly and could have been contaminated and lead to transmission issues. Nope. Asked them for an estimate to replace the radiator. Was told $900 - $1000 just for labor. This was a guestimate by the service advisor, no one actually looked up the flat rate time. Got a second opinion from another advisor since the first one proceded to ignore me for the next hour. Was told around 3 hours ($500 - $600) which is closer to what I expected but was still a guestimate, no parts or labor were actually looked up. At this point I have to assume they are super busy and don't need my business to be able to blow people off like this. I've spent thousands of dollars with them in the past. I have an older car so I'm guessing it's not worth their time anymore, I just wish they let me know instead of wasting an entire day. More

The appointment was directly with Luis the manager and I had the worst service. Lack of respect and interest, despot and racist. had the worst service. Lack of respect and interest, despot and racist. More

What a mess of a service department. I came in as a walk-in and was told it’d be 2-3 hours of a wait before they can change my oil. No big deal I thought. I didn’t have an appointment sc I came in as a walk-in and was told it’d be 2-3 hours of a wait before they can change my oil. No big deal I thought. I didn’t have an appointment scheduled. I ran some errands around town and came back a couple hours later. Now they say they are too busy, which I found odd as the service bays were empty. I said no worries and I’d like to schedule an appointment. They take my information and try to work me in the next couple days at a time I got to choose. Great. They come back to me and say their system isn’t allowing them to lock in my appointment and gave me a number to call. I call the number and they are excited to schedule my appointment and told me I can have an appointment set in 15 minutes. I go inside and the gentleman who starts helping me ends up having a computer issue and his computer crashes. I move to the next advisor who then tells me the price of the oil change would be $100 more than I was quoted . This person’s name was Andrew. I tried to explain my frustration and explain what’s going on, and I have to admit, I’m a bit heated at this time. Andrew got barked at by me a little and I do apologize for that. I asked for his service manager’s name which he refused to give me as well as the service director saying they’re both unavailable. Andrew smirked at my situation and showed no empathy for the miscommunications. I don’t know how there can be so much disconnect within an organization, but be cautious of their pricing and what they tell you. I will not give them any more opportunities to earn my business. More