"Pleasant & stress free"
From management to sales staff everyone polite, professional & pleasant. Everyone welcoming and friendly. Needed a used car and happy with my purchase. Would definitely recommend this dealership.
"If you’re looking for new or used, go to this place...."
If you’re looking for new or used, go to this place. Vehicles are excellent, but the staff is even more incredible! They treat you well, and go above and beyond to make sure you are happy with your vehicle.
"Looking for a used p/u ended with a new car!!!"
On a Tuesday afternoon after my volunteer shift at L & M and my truck acting up I decided it was time to look for something newer. I first stopped at whaling city and as I pulled in the parking lot a young gentleman was right in front of me. I motioned to him to wait....as I got out he asked "how can I help you"? I am looking for a used p/u.... He said " come up stairs". As I followed him to a desk and he said are you looking for anything particular? I answered, are you in sales? He replied "yes", have a seat. After all the usual questions we walked around the lot checking used p/u's and cars. I told him when I was leaving that I was going to be doing some checking around and doing MY home work and I would get back to him. I did some checking, made some calls, got on line for more info and came back on Friday to talk and show my wife what I was looking at. Prior to walking around out side he went to get a few sets of keys incase I wanted to test drive. while he was gone I was looking around the show room near his desk, checking interiors, prices etc. I looked at a few and then walked over to the SX3. Thinking it had nice style, color etc. and then the PRICE!! I realized then I could get a new vehicle with NO miles on it vs a used car or truck with miles for LESS!!
"This is our third SUV from Whaling City, New London Ct"
- Zoom Zoom
This was our third SUV from Whaling City and the best experience to date. Rob was a great salesman, professional and so nice. Rob made the experience easy and fast. We would like to thank Aaron as well for helping us get a great deal. Thanks guys. We recommend Whaling to everyone. By the way, we love our Mazda CX 5!!!!!!
"Outstanding product and services"
- Ken T.
I used to dread car buying--not anymore!!!!! Dan, Darnell, Dean and Aaron made the entire process quick and easy. They walked me through the entire deal and made it so effortless. They got me the best financing--gave me a good price on my trade-in; worked with my insurance and CT DMV and got my new car to me in the same morning--They made the entire process quick and easy--an absolute pleasure!!!! From test drive to when I left the dealership with my new car it was an absolute delight. As I'm a longtime Mazda customer to the dealership (18 years) I know my future business will be just as good--if not better, than my past business.
Honest and forthright dealership. A good car buying experience. Enjoyed working with Mitch and the management team in buying my pre-owned Mazda. Higly recommended
"Superb Team work"
- Ellen O'D
What a wonderful experience buying a new Mazda touring 6! Patricia Smith could not do enough for me. On a rainy day she brought up all the different Mazda models to help me make a decision. You see this is my forth Mazda bought at Whaling City Mazda. Not only did I get a great car but I was able to sell my 2011 Mazda 6 to my nephew. I was able to get some minor repairs completed with My old car and some additions to my new car at the Service Department. Both departments worked as a team to make my nephew and I totally elated with the service we received. Hats off to Patricia Smith, Aaron Borsher, Darnell Williams, Filippo Warchionne in the Sales Department and Jeff Janssen, Tim Laducer, and Tuan VU ( voted best Mazda mechanic in the United States) in the Service Department. What a team.!
" "Awesome Experience""
I was interested in a 2019 Mazda Miata MX-5 RF and had done research on-line as well as U Tube videos. I needed to experience a test drive. I called up Whaling City Mazda and they set me up to come in for a drive. I was greeted by Angel Torres, who graciously and professionally answered my questions on the vehicle. We took it out for a spin, anywhere I wanted to go. That was the clincher! I wanted a specific color and additional options. Angel and his manager, Aaron Borsher, together located the vehicle I wanted in New Hampshire and would have it transported down here in 2 days. That was it!. I took delivery within 4 days! I can't say enough about this Whaling City team. They operated like a well-oiled machine. Every one knew their job and did it well. Angel bent over backwards for me, from answering all of my questions (I'm a retired engineer!) to providing a ride to pick up my new vehicle, and being so polite, personable and professional about it! I am so satisfied with this dealership that I would definitely be back and I recommend them to anyone who wants a great experience in buying a new vehicle.
I purchased a 2015 Mazda 6 from this dealership recently and I couldn't be happier with the help and patience the entire team provided. Jordan Rogers specifically did an amazing job answering questions, and when he didn't have an answer, researching and getting the correct answer. Each team member I encountered was friendly and knowledgeable about their product. The experience was made to be an easy one. I will definitely be returning to this dealership when the time comes for another vehicle.
Whaling City Mazda surpassed our expectations. It was the best car buying experience we’ve ever had. Our salesman Jordan took care of all of our needs & answered all of our questions. He was very knowledgeable. The entire staff was super friendly & helpful. I would not hesitate to recommend this dealership.