Aaron Brown | Page 14

The process of purchasing my leased vehicle was made effortless by Sales Manager Aaron Brown and his sales team Bryt and Sophia. Thank you all so much! effortless by Sales Manager Aaron Brown and his sales team Bryt and Sophia. Thank you all so much! More

by Lokclan Verified Customer Verified Customer

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My first time at this dealership. It was a pleasure working with Matt and Aaron. It was a pleasure working with Matt and Aaron. More

by meabramson17 Verified Customer Verified Customer

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Great people, very easy to work with, understanding, felt like family, trusting. It was great smooth process purchasing a vehicle. like family, trusting. It was great smooth process purchasing a vehicle. More

by Seanfd77 Verified Customer Verified Customer

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great service by Mgr. Allen & sales rep Mike and Alyssa, Second lease with them Great price and Perks.. Allen & sales rep Mike and Alyssa, Second lease with them Great price and Perks.. More

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Excellent buying experience- no any kind of selling aggressiveness, pressure, and so on! You decide! Highly professional and very friendly staff! aggressiveness, pressure, and so on! You decide! Highly professional and very friendly staff! More

by Sashkamar Verified Customer Verified Customer

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Bryt our sales person was a pleasure to work with. She was professional and personable! She never made me feel uncomfortable like I have felt at other dealerships! Great experience! She was professional and personable! She never made me feel uncomfortable like I have felt at other dealerships! Great experience! More

by Les.james1314 Verified Customer Verified Customer

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Would highly recommend. They made the process easier than expected. Everyone was great! Thank you so much! They made the process easier than expected. Everyone was great! Thank you so much! More

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Awesome people and great customer service and very friendly staff Would recommend Route 18 dealership to all friendly staff Would recommend Route 18 dealership to all More

by tashdorj Verified Customer Verified Customer

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Great experience with Jason Lomelino, got me a great deal on my lease and was very patient and helpful making sure i was happy with my choice. on my lease and was very patient and helpful making sure i was happy with my choice. More

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NOT true to their word. I spoke with a salesman via phone/text before ever entering the dealership. Right off the bat I told him I need to break even on my trade-in vehicle I spoke with a salesman via phone/text before ever entering the dealership. Right off the bat I told him I need to break even on my trade-in vehicle that I just bought out from leasing, before I’d consider driving out there. He told me if it’s in the condition I’m claiming it is then there’s no reason why I wouldn’t get what I need for it. So I drive out there, test drive the vehicle I want, and then I’m offered almost 2k less for my trade than the amount we discussed (which would leave me upside down). When asked why, the manager, Aaron Brown, came over, dressed in dirty jeans, sneakers, and a snow hat. Not only did he look highly unprofessional but he acted it as well. He instantly started arguing that I was never told I could break even on my trade, even though I told him I had text messages to prove it. He didn’t care, nor did he want to read them. He outright said that he told my salesman to “tell her whatever it takes to get her in here.” Then he said it was always going to be based on assessment of the vehicle. I said it’s in perfect condition with 20k miles, and KBB has it valued at 3500+ over what I’m asking, so what was bringing his assessment down? He couldn’t give me an answer, and in fact agreed that it was in excellent condition, but said it would go to auction and couldn’t offer more. I told him I drove far based on the promise of breaking even on my trade-in vehicle so I was definitely mislead. I had instant cash offers for more than what he was willing to give me for a trade in value… that I turned down, because of the amount discussed for trade. He once again argued that never happened. Instead of saying I’m sorry if there was some kind of misunderstanding, he kept rudely insisting that I was never told what I had in writing, repeatedly interrupting me and talking over me. That manager was by far the most unprofessional staff member I dealt with there. In fact, he was the most unprofessional person I’ve ever dealt with in any dealership. He knew I drove far and knew he could get away with it or else it would have been a wasted long trip for me. Untrustworthy, and unprofessional. I did end up purchasing a vehicle through my salesman, Daniel, because he did try hard for me in terms of the monthly payment I wanted to be at, and unlike the manager, he stayed polite and professional to me. But I still have a very bitter taste in my mouth over being talked down to and basically called a liar by Aaron Brown. I’ve never ever had a manager fight and bicker and talk to me so rudely as a customer before, anywhere. Before moving on to the problems that arose after purchase, I should also note that the dealership itself was very dirty, and that while walking through the service dept to use the bathroom, people were complaining that they had been waiting over 2 hrs and their vehicle had not even been touched yet. Also, the finance lady, whose sign on her desk read “boss lady” was vaping the whole time. This dealership was absolutely classless. Days later they continued to reach out and ask for paperwork that they should have had on file already from when I was there with the documents in hand. I had to send pictures of documents unsecurely through text and emails, just to be asked for the same documents again days later from someone else who said i still haven’t sent it, because the staff in that dealership not only have awful communication with customers, but lack of communication between their own coworkers as well. They also missed vital information on paperwork, that I also brought to their attention myself beforehand, holding up the whole process for so long that I had to go days without being able to legally drive my vehicle. Not convenient at all, especially for a mom with two kids. I’ve never had such a hard time with a dealership before. They’re unorganized, unprofessional, and untrustworthy. Stay far away! More

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