Aaron Harris

Frustrating and Disappointing Experience Buying the vehicle was the easiest part — everything after that was a hassle. Our salesman stopped answering phone calls and text messages Monday morning, despi vehicle was the easiest part — everything after that was a hassle. Our salesman stopped answering phone calls and text messages Monday morning, despite promising he’d be there to help with pickup. We left the vehicle over the weekend for upgrades that were supposed to be completed by Monday morning. When we arrived, the truck wasn't ready. It was covered in bird poop, had less than half a tank of fuel, and none of the upgrades were completed. Even worse, there was a dent and scratch on the passenger door that definitely wasn’t there when we bought it. What should’ve been a simple 10-minute pickup for a fully paid-for vehicle turned into a nearly two-hour waste of time. The sales team couldn’t reach our salesman, couldn’t locate the keys, and had no idea where the floor mats were — the same ones they promised when we purchased the truck. By the time we finally got the vehicle, we were completely fed up and just wanted to leave. Given how poorly the morning had gone, we had no faith they’d do anything about the damage, the missing items, or the fact they didn’t even bother to fill the tank as promised. The whole thing was a frustrating, disappointing mess — and we won’t be back. More

by sara.b.eppler Verified Customer Verified Customer

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I recently had the most amazing experience at Frisco CDJR when purchasing my 2024 Jeep Gladiator, and I can't say enough great things about the team! From start to finish, the process was smooth, professiona when purchasing my 2024 Jeep Gladiator, and I can't say enough great things about the team! From start to finish, the process was smooth, professional, and stress-free. A huge thank you to Tyler, Aaron, Andre, Serena, and Chad, each of them went above and beyond to ensure I had the best experience possible. Tyler was incredibly knowledgeable and helped me find the perfect Gladiator that met all my needs. Serena made the financing process seamless and explained everything clearly. Andre ensured the entire transaction was efficient and hassle-free. Aaron’s exceptional customer service made me feel truly valued as a customer. a big shoutout to Chad for helping me with my trade-in. He made the process easy and gave me a great deal! If you're looking for a dealership that genuinely cares about its customers and provides top-notch service, Frisco CDJR is the place to go! I highly recommend them to anyone in the market for a new vehicle. Thank you all again for making this such a memorable and exciting purchase! More

by adrianahanson Verified Customer Verified Customer

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Great people, Great service. Thanks arron for putting me in a beautiful truck. I'll diffenenty come agan,and recommend these guys. Thanks arron for putting me in a beautiful truck. I'll diffenenty come agan,and recommend these guys. More

by Danielle.borroughs Verified Customer Verified Customer

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We had an amazing experience at Frisco CDJR! My husband purchased his Ram in 2020 and we made our way back to this dealer. Lyon and Aaron were incredibly dedicated to ensuring my satisfaction, a My husband purchased his Ram in 2020 and we made our way back to this dealer. Lyon and Aaron were incredibly dedicated to ensuring my satisfaction, answering all my questions, and making the process smooth for my first ever car purchase! I truly appreciate their professionalism, honesty, and commitment to customer service. Highly recommend Lyon, Aaron, and the entire team for a hassle-free car-buying experience! We love Frisco CDJR! More

by Urvi Chikhliya Verified Customer Verified Customer

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This has unfortunately been the worst car buying experience that we have ever had. Let's start with the fact that doing business with them has caused harm to our financial health. How do you ask? L experience that we have ever had. Let's start with the fact that doing business with them has caused harm to our financial health. How do you ask? Let me tell you; we traded in my husbands truck on January 19, 2025. As of today, February 10, 2025 the payoff for the truck has not been sent to our lienholder which has caused us to be 30 days "late" on the payment, which in turn caused a late payment to be reported on his credit report dropping his score by 72 points! This is unacceptable and will be appealed. I warned my husband about the potential of this when they messed up our paperwork 3 times. Yes 3 times. While the finance manager, Charles, was busy bragging about how awesome he is and what TV shows he's appeared on, he messed up our financing paperwork and asked my husband to come back the next day to correct it. After working a 13 hour day, my husband goes back to the dealership to only to be sitting around waiting for 45 minutes and ends up leaving when no one came to greet him or get the ball rolling. They called him back and asked him to come the next day after work, so again after a 13 hour day he goes back to the dealership a 3rd time to complete the paperwork. Literally the very next day, we find out that there was ANOTHER error (you can't make this stuff up) and he was asked to come back to the dealership, but this time we refused! So Charles came to our home to have my husband sign whatever documents that were missing/needed. This has been a nightmare. We won't ever do business with these people again and we cannot recommend them. Supporting a local business should not harm you which this transaction surely did. This needs to be corrected immediately. More

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Lift kit and new tires was completed in time and the rides is incredible. Something that should have been addressed along with speed odometer adjustment was headlights height. These should be automati rides is incredible. Something that should have been addressed along with speed odometer adjustment was headlights height. These should be automatic on such a add on More

by srwatkins1 Verified Customer Verified Customer

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Great service and people are also very nice and helpful and friendly .good good service and friendly .good good service More

by Kzheng86 Verified Customer Verified Customer

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Dealership was nice clean and unprepared for our arrival and appointment as the Internet manager said they would be. Upon arrival, our sales agent was prebooked and could not help us at our appointment time and appointment as the Internet manager said they would be. Upon arrival, our sales agent was prebooked and could not help us at our appointment time. Internet manager said the car would be upfront ready and waiting for us to drive the vehicle we called about. Vehicle was unable to be located due to dead battery. Upon finding it, windshield was broken and no one there to jump car off for us to test drive. More

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Great customer service! Aaron and Chad were professional and attentive. They listened to my interests and matched me with the perfect fit. Aaron and Chad were professional and attentive. They listened to my interests and matched me with the perfect fit. More

by JW Verified Customer Verified Customer

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The folks at Frisco Chrysler Dodge Jeep Ram are incredible! Eager to please and easy to work with, even on a holiday. incredible! Eager to please and easy to work with, even on a holiday. More

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