Aaron Tice

I brought my Chevrolet Silverado to your dealership for an oil pan repair after it developed a leak. The truck spent three days in the shop, during which I was told the extended warranty company had found an oil pan repair after it developed a leak. The truck spent three days in the shop, during which I was told the extended warranty company had found a "loophole" and would not cover the work — even though the oil pan had been replaced just over a year earlier. Uncomfortable driving the vehicle with an active oil leak for safety reasons, we reluctantly paid out-of-pocket to have the repair completed. Once home, we re-reviewed the contract and contacted the warranty provider directly. They confirmed the repair was approved and were confused why we had been charged at all. I immediately called the service manager, who said he would look into it. While waiting for a callback, we noticed the truck was leaking oil heavily again. I contacted the dealership once more, and they promptly sent a tow truck to retrieve it. Their diagnosis: the sealant from the first repair had not adhered properly. The service technician admitted the oversight on the warranty authorization. Management agreed to cover the difference and issue a refund check for what I had paid out-of-pocket. They also delivered the truck back to my home and cleaned up the oil spill in my driveway. While I appreciate the eventual accountability and the effort to make things right on the second visit, several serious concerns remain: It should not have taken anther major oil leak and a tow for the dealership to properly handle a straightforward warranty approval. I have still not received the promised refund for the initial out-of-pocket payment, despite the issue being acknowledged weeks ago. An oil pan (or its sealant) failing under 10,000 miles raises questions about quality of parts, installation, or diagnosis. This experience makes me wonder how many other customers have been incorrectly told their warranty would not cover a repair when, in fact, it should have. These issues have left me doubting the consistency and reliability of the service department. As a result, I will be taking any future warranty work to a different Chevrolet dealership. I strongly encourage the dealership to improve warranty communication, double-check authorizations before charging customers, and ensure promised refunds are processed promptly. Customers deserve better than having to escalate problems themselves just to get what their contract already covers. Thank you to the team that eventually corrected the mistake — but the initial errors and the delayed refund have damaged my trust. More

by RMURRAY2004 Verified Customer Verified Customer

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Very nice people. They do very good work in their service center. I will definitely be back for future needs. They do very good work in their service center. I will definitely be back for future needs. More

by jackscholz75 Verified Customer Verified Customer

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Reason for Visit: New Sales Vehicle: 2026 Chevrolet Tahoe Overall Rating: 1.0 (Worst) The Nightmare That Was Delivered The "new" vehicle proved dangerously unreliable almost immediately, having less Tahoe Overall Rating: 1.0 (Worst) The Nightmare That Was Delivered The "new" vehicle proved dangerously unreliable almost immediately, having less than 70 miles on the odometer when it was taken out of service. Delivery Flaw: The Tahoe was returned the next day to fix a mirror that had fallen off during transport. Critical Safety Failure (Attempt 1): The day after pickup, a "SERVICE BRAKE SYSTEM" warning light came on. I returned it to the dealership that evening. Critical Safety Failure (Attempt 2 & 3): The dealership claimed to fix it. We picked it up, drove a short distance to Sam's Club, and the "SERVICE BRAKE" light immediately came back on. The car was dropped off again that night. The Cost of the Failure The Tahoe was purchased on December 3rd, and it has been sitting in Spitzer Chevy's service bay ever since. This failure stole my family's only scheduled vacation time. We were forced to cancel all our planned trips to make those cherished memories—Disney World, the Pixar exhibit, and the NYC Christmas trip are all gone. Instead, my time off was spent driving an unreliable old vehicle and dealing with this nightmare. As a small business owner, I demand reliability and integrity. This brand new, expensive 2026 Tahoe has been out of service for over 30 days, placing it squarely in Ohio Lemon Law territory. I have opened a corporate case with General Motors (GM) and am formally demanding a full repurchase (buyback) or a replacement vehicle. Spitzer Chevy sold me a defective vehicle and failed to execute basic repairs, costing my family irreplaceable time and memories. I caution any potential buyer: Exercise extreme caution when dealing with the reliability of a new Chevrolet from this dealership. More

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Chris at Spitzer Chevy got me in and out and ready to go back to college - Thabks Chris back to college - Thabks Chris More

by Chris H Verified Customer Verified Customer

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This dealership are liars and didn't follow through with truth on maintenance. I am now dealing with a bad transmission that should have been fixed before putting it off. I have many more stories just lik truth on maintenance. I am now dealing with a bad transmission that should have been fixed before putting it off. I have many more stories just like this to share! More

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It is my go to place for all of our automotive service needs - newer staff but all are helpful !! needs - newer staff but all are helpful !! More

by Chris H Verified Customer Verified Customer

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Super nice people and a great job at a very fair price , highly recommend them ! highly recommend them ! More

by richardshaw1955 Verified Customer Verified Customer

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Excellent service dept and a great staff very knowledgeable and also very curtious and thorough knowledgeable and also very curtious and thorough More

by RUNION942 Verified Customer Verified Customer

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I have been waiting for months to get the vehicle right. It had had issues since purchase and they have not fixed it them It had had issues since purchase and they have not fixed it them More

by randygonzalez51 Verified Customer Verified Customer

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Easy to schedule, clean and friendly atmosphere. Took less than an hour to lube , oil , filter and rotate tires . Took less than an hour to lube , oil , filter and rotate tires . More

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