Becky Chatelain

I brought my Chevrolet Silverado to your dealership for an oil pan repair after it developed a leak. The truck spent three days in the shop, during which I was told the extended warranty company had found an oil pan repair after it developed a leak. The truck spent three days in the shop, during which I was told the extended warranty company had found a "loophole" and would not cover the work — even though the oil pan had been replaced just over a year earlier. Uncomfortable driving the vehicle with an active oil leak for safety reasons, we reluctantly paid out-of-pocket to have the repair completed. Once home, we re-reviewed the contract and contacted the warranty provider directly. They confirmed the repair was approved and were confused why we had been charged at all. I immediately called the service manager, who said he would look into it. While waiting for a callback, we noticed the truck was leaking oil heavily again. I contacted the dealership once more, and they promptly sent a tow truck to retrieve it. Their diagnosis: the sealant from the first repair had not adhered properly. The service technician admitted the oversight on the warranty authorization. Management agreed to cover the difference and issue a refund check for what I had paid out-of-pocket. They also delivered the truck back to my home and cleaned up the oil spill in my driveway. While I appreciate the eventual accountability and the effort to make things right on the second visit, several serious concerns remain: It should not have taken anther major oil leak and a tow for the dealership to properly handle a straightforward warranty approval. I have still not received the promised refund for the initial out-of-pocket payment, despite the issue being acknowledged weeks ago. An oil pan (or its sealant) failing under 10,000 miles raises questions about quality of parts, installation, or diagnosis. This experience makes me wonder how many other customers have been incorrectly told their warranty would not cover a repair when, in fact, it should have. These issues have left me doubting the consistency and reliability of the service department. As a result, I will be taking any future warranty work to a different Chevrolet dealership. I strongly encourage the dealership to improve warranty communication, double-check authorizations before charging customers, and ensure promised refunds are processed promptly. Customers deserve better than having to escalate problems themselves just to get what their contract already covers. Thank you to the team that eventually corrected the mistake — but the initial errors and the delayed refund have damaged my trust. More

by RMURRAY2004 Verified Customer Verified Customer

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Very nice people. They do very good work in their service center. I will definitely be back for future needs. They do very good work in their service center. I will definitely be back for future needs. More

by jackscholz75 Verified Customer Verified Customer

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The service was very good. The only complaint I have is that when the lady handling the service on my work truck was out, nobody else could tell me how far along it was in the The only complaint I have is that when the lady handling the service on my work truck was out, nobody else could tell me how far along it was in the process of being repaired. It was a long wait for parts, but with the snowstorm that was nobody’s fault. Overall, I’m satisfied with the job done. More

by erbrown Verified Customer Verified Customer

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Thanks fir getting me in quickly. Just wish it did not cost so much to check what was wrong on the meetor. Just wish it did not cost so much to check what was wrong on the meetor. More

by rkbhealthy Verified Customer Verified Customer

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Wry good experience. The vehicle was taken back for service on time. Service was done rather quickly. The vehicle was taken back for service on time. Service was done rather quickly. More

by Fullarmor613 Verified Customer Verified Customer

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Chris at Spitzer Chevy got me in and out and ready to go back to college - Thabks Chris back to college - Thabks Chris More

by Chris H Verified Customer Verified Customer

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It is my go to place for all of our automotive service needs - newer staff but all are helpful !! needs - newer staff but all are helpful !! More

by Chris H Verified Customer Verified Customer

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Super nice people and a great job at a very fair price , highly recommend them ! highly recommend them ! More

by richardshaw1955 Verified Customer Verified Customer

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Excellent service dept and a great staff very knowledgeable and also very curtious and thorough knowledgeable and also very curtious and thorough More

by RUNION942 Verified Customer Verified Customer

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Jarad and the dealership were great. The problem I had with my truck they handled it very well, only having my truck go 500 miles and it had a major breakdown The problem I had with my truck they handled it very well, only having my truck go 500 miles and it had a major breakdown More

by DKBJ4 Verified Customer Verified Customer

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