Aaron Younger | Page 4

My experience with Al Packer Ford was Great.. I just purchased a new 2019 Ford Flex and it was leaking water into the back of the vehicle. of course my husband and I were upset to find the carpet I just purchased a new 2019 Ford Flex and it was leaking water into the back of the vehicle. of course my husband and I were upset to find the carpet around the spare tire soaked. They thought they had fixed it but it still leaked after 3 service calls. But as always Aaron Younger in service came to the rescue. He was AWESOME...he got us right back in Immediately after I called. Aaron has been so patient and understanding of our concerns from the start and is going out of his way to make things right so that we are happy. It seems the leak has been fixed and now Aaron has ordered a new carpet and shade for the vista window that was damaged. I couldn’t be happier with how Al Packer Ford has handled this. Obviously this was a flaw in the manufacturing of this vehicle, not Al Packer Fords fault, but they stand behind their cars 100% Aaron Younger has truly been the best during this and we appreciate him tremendously. Even though I have had this leak problem I can say I am glad bought this vehicle at Al Packer Ford in White Marsh, where I know when issues like this happen I have no worries that it will be fixed to my satisfaction. So I want to Thank Aaron with all my heart. I Highly recommend Al Packer Ford to people to purchase their vehicles because of GREAT Salesmen and Managers, like Josh Eichelberger, who my husband and I just Love. Then subsequently, after purchase there is Aaron Younger in the Service Department, who always takes good care of us, and is a truly nice guy who we always think highly of. Bottom line we just trust this dealership to always do the right thing in our best interest. THANK YOU AARON! We appreciate you. More

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Friendly people and amazing service! The service staff at Al Packers White Marsh Ford go above and beyond to provide the best service experience possible for their customers! Even when fa The service staff at Al Packers White Marsh Ford go above and beyond to provide the best service experience possible for their customers! Even when faced with unexpected issues, they were still able to manage to provide the best service I have ever received at a dealership, and left me with a good feeling as I paid my bill and was on my way! More

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CD player not working. I recently purchased a certified pre-owned F150 Lariat. After getting the truck home, I tried to use the CD player but the CD would not go in automat I recently purchased a certified pre-owned F150 Lariat. After getting the truck home, I tried to use the CD player but the CD would not go in automatically. I spoke with a Service Consultant over the phone and informed him that my CD player was not working and thought there maybe a CD stuck in the CD player. An appointment was set for later the same week. Long story story, there was a warped CD in the CD player, which was removed. No other issues with the CD player. More

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Great service and competent workers I don’t recall the last names but Mike the service writer and Mike the mechanic did a good job of diagnosing the problem. That’s all I don’t recall the last names but Mike the service writer and Mike the mechanic did a good job of diagnosing the problem. That’s all More

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excellent service it's been a pleasure dealing with Aaron on all my service needs with my company vehicles and now my personal vehicles because of his professionalism a it's been a pleasure dealing with Aaron on all my service needs with my company vehicles and now my personal vehicles because of his professionalism and promptness to getting my vehicles back on the road. thank you More

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Went in to get my car serviced They are always very professional. They always get everything done quickly and effectively. All in all this is a great dealership, with wonderful emp They are always very professional. They always get everything done quickly and effectively. All in all this is a great dealership, with wonderful employees. They all do great work More

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Excellent service dept My recent experience getting my car serviced was a very pleasant one. These days its hard to find a place where you get great service and deal with pe My recent experience getting my car serviced was a very pleasant one. These days its hard to find a place where you get great service and deal with people who are very service oriented such as Aaron Younger was on my visit. Thanks to people like this it makes it a pleasure doing business with a company like this. More

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Outstanding customer service We own 3 vehicles; 2 Fords, 1 Buick and have all been serviced by Al Packer Techs. We have been quite pleased with the work performed by the Techs and We own 3 vehicles; 2 Fords, 1 Buick and have all been serviced by Al Packer Techs. We have been quite pleased with the work performed by the Techs and especially the communications by our service Advisor Arron Younger. More

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extremely helpful staff Both the sales and service department are extremely helpful. They really make sure you leave the place with a smile. The whole buying and servicing pr Both the sales and service department are extremely helpful. They really make sure you leave the place with a smile. The whole buying and servicing process is very quick and they have worked with my busy schedule. More

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Service and Sales Excellent, Dealership Not Trustworthy Was drawn into the dealership by an advertised vehicle. Tried to buy it and they would not honor the price. Sales and Service are Excellent! Was drawn into the dealership by an advertised vehicle. Tried to buy it and they would not honor the price. Sales and Service are Excellent! More

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